Just nasty I just checked in was in the room two minutes to check my beds and found a bed bug. I will never recommend this place
Very disorganized. We had a reservation. They didn't know we were checked in our room. So, next morning they Knocked and knocked, then called Actual room was ok. No mini fridge. Not secure. Trash around back doors of facility. Kids at front desk without adult. Very unusual. But not much competition around them
It was ok. Only saw one person working. He was friendly but butt able to take care of everyone and everything. I had to do her my own towels when i couldn't find him. Room smelled like fresh paint. Beds bouncy not very supportive. Was quite though since not right next to a highway
The bed was comfortable, the tv worked,and the breakfast bar was decent. But at check in,Heather informed my husband that due to being OVERBOOKED, we were being upgraded to a suite with a king size bed, but told we could Not use the Jacuzzi since we did Not Pay For IT!The toilet rocked as you sat down and got up.And what hotel Suite doesn't come equipped with a coffee maker?Carpet in room didn't look like it had been vacuumed in a Long time, or behind the bed or tables.Oh,one nice thing,a lot of tv channels,so we liked that!The lid to the ice container wasn't clean.Also,door latch was a outside the door when we went to our room the first time,so Anyone could've gone in!So,not the best hotel we have ever stayed at.Wondering if we will get charged for using the Jacuzzi!
Not great.
Pros:
1. cheap(ish) compared to the places in Stevensville
2. close to where we needed to be.
Cons:
1. Old pillows -lumpy or flat
2. Room smelled like smoke even though it was supposed to be non-smoking
3. No juice at breakfast
4. Room had not been restocked - there was a bottle of conditioner and one soap but no shampoo.
5. The clincher that REALLY is making me give it two stars is that when our toilet started to clog and I called down, the response was "do you want us to bring you a plunger?" What?! No, I want you to have someone come fix it! Being Midwestern nice, I said bring it to me and we plunged it, but SERIOUSLY?! Learn what it means to be in the hospitality business.
The owners need to examine the plumbing because not only did the toilet clog and flush slow, the tub backs up water when you shower and you have to have the hot tap turned all the way over to total hot to her any kind of comfortable shower temperature. My sister said the tub / water issue was the same in their room.
Oh and put.more than one trash can in the room. There should be one in the bathroom itself near the toilet and one in the main body of the room.
Staying here as I work in town for a couple weeks. Not a bad place, staff seems friendly, clean as far as how much traffic is in and out of here. Pool and hot tub with free breakfast. Of course free wifi and TV. Personally have had no issues but then again I'm not one to complain. Would stay again.
The beds were comfortable but in general below average - stains on sheets, cold rooms, etc. Also generally run down - but the breakfast is nice
No towels, no coffee pot in the room, bathroom so small you could hit the tub with the door. Food was sparce, instant oatmeal, biscuits and gravy, waffles. Ran out of cups and plates. Scary front desk clerk, piercings of the face, striped hair, she was pleasent but running around a lot because she was the only person running the place.
I always stayed here when I am in town and the room were not clean and the bathroom were not clean. The pool was not clean and hot tub did not work. This place use to be really clean and now it was not.
I've stayed here a handful of times this past year with my family (our kids love the indoor pool) and at first, I was very weary due to the past reviews. But I decided to see for myself. I have a few issues here and there; no towels, whirlpool tub didn't work, and at one point they had no bar soap. I will say that the staff is very friendly. I was sceptical of the girl with facial piercings, some might think she's a bit intimidating, but she's one of the most helpful and friendly staff members. If you choose to stay here, hopefully you come across her once.
But my past 3 stays have been excellent. Always have towels now. Soap, shampoo, and conditioner, and lotion, tooth brushes, tooth paste, and shaving cream upon request (Saved my family a few times)
The beds are better, not sure if they got new ones or not though. The breakfast is always hot and fresh. The place is really clean. Hopefully they continue making changes, this isn't really a bad place. I highly recommend staying here.
Lack of room supplies: No towels in our room. One towel in each of the other two rooms that our family had booked. Didn't see toiletries like shampoo.
Lack of customer service: No one at the front desk at check in or check out. Had to wait to check in for our three rooms as well as the two other couples behind us. No one at the front desk to check out. Daughter found her outside smoking when she checked out. Another lady came out and asked if she could get checked out too.
Lack of cleanliness: Found what looked like a moldy pill by the nightstand and took it to the front desk. She said it was just candy! Regardless, not clean if it molded.
Location: Great!
Price: $80 for king room.
We will look for other options for next time. Hope this helps you in your travels.