Poor Service I placed a order for flowers to be delivered to a funeral home on 1/5/2021I received an email stating that the flowers had been delivered however the flowers were not there. I called the shop the lady acted like she didn't know what happened saying they have never had issues before. The funeral home confirmed they were not delivered even showed me the sign in book. When I call back the lady then doesn't answer. She however sends me text. Very interesting after texting I call back and told her I wanted a refund she acted like that was going to happen. We shall see come tomorrow. I got time I spent 100.00 dollars and I don't play about my money.
I am so disappointed in this florist. A very special aunt passed away and I order the Royal Farewell, which was supposed to be in the shape of a cross..but that was not the case.
I paid an extra $50 for the premium arrangement, which was supposed to mean more flowersbut that was not the case.
In place of adding an acknowledgment card, the florist delivered the arrangement to the funeral home on 1/20/2021 with handwritten notes on an invoice sheet. I contacted the floristthe call went straight to voicemail, I left a message but as of today, I have not received a call back.
I chose them because they feature hydrangeas on their site. I wanted to treat my mother to her favorite flower, the hydrangea. I ordered the $45 hydrangeas and on the card wrote to enjoy her favorite hydrangeas. She sent me a photo, however instead of hydrangeas they were Mandevillas. They sent my mother Mandevillas and stuck a card in stating “enjoy the hydrangeas.” I got no call or email to advise of this swap out, and am embarrassed to my mother. I called to inquire about it and they asked for my contact info, telling me theyd call me back regarding the matter. Five hours later I’ve received no call. The arrangement she received looked extremely cheap and I would’ve gone elsewhere had I known this is the service I would receive.
From a satisfied retired Baltimore firefighter living in Florida..A special thanks to driver Tiba Aldridge for contacting me and going out of his way when I sent in wrong adress. Thanks Tiba
Wonderful business. Quick replies on Google reviews, lovely customer service over the phone, great sense of humor. Highly recommend :)
Great flowers and staff. Extraordinarily friendly
Yesterday I received a gorgeous bouquet of red roses from here from my husband for Valentines day. I would have given 5 stars, but I was sad to discover that there were only 11 roses in the vase.
I have ordered flowers from Baltimore Florist numerous times and they have always been gorgeous flowers arrangements. They deliver on time and the staff has always been nice, kind, professional and helpful. I love the exotic flower arrangements. GORG!!!!!