For your flower store, a high recommendation! I felt grateful just a week ago that I had found your shop close to my house. I thanked the staff for helping me pick my birthday party bouquet. Many thanks for the really good service! You should be highly recommended to all my family and friends!
Pink and white flowers were ordered for my niece's birthday and she loved them. Thank you for such a flower delivery!🌹🌹🌹
I ordered these flowers online from overseas for my good friend who just lost her cat and lives in Baltimore. She was so happy and the flowers were beautiful! The whole process was very easy and affordable. Thank you! (:
Do not be fooled!!! SCAM COMPANY. This is Rutland Beard. They are the worst florist in Maryland. Call a local florist, do not go to 1800flowers, justflowers, avasflowers, or any of the 3rd party companies because they are order gatherers and send their orders to this SWEAT SHOP. JERK OWNER, JERK EMPLOYEES AND BS FLOWER ARRANGEMENTS. GO ANYWHERE ELSE OR YOU WILL BE SORRY. don’t say I didn’t warn you.
my friend just opened a new store in the area and I called to order flowers and I spoke with Candice and she recommended to me to do a nice plant for my friends grand opening. when I got to the store the plant was beautiful
Great local flower shop that has served the Baltimore area for years. Great staff and wonderful service.
This shop is a joke! I called to try and place an order. After about 30 seconds of the woman who answered sighing and going back and forth,
" I can't possibly do it for today" came out of her mouth. I should have read the reviews. Clearly these people shouldn't be in business.
Excellent Staff and Excellent Pricing. Exceptional experience with their designers. My Floral Arrangement that I bought was amazing! I highly recommend to purchase from The Flower Shop. Support your local business, especially such a great staff.
An arrangement was supposed to arrive at my office by 4:30pm as a surprise to cheer me on this 1st anniversary (yesterday) of my sister's passing. Well, by 4:30 pm I get a call from sender asking me not to leave the surprise had to be revealed..they arrived at 4:40pm. Worse some of the flowers were dead, being the recipient, I called with my dissatisfaction and was "accidentally" disconnected when asked to hold. Calling back I spoke to Rose, who stated new arrangement will be sent next day. So, today different driver has security call asking if I had old arrangement to be returned? Why, was that a discussion for security.?? THE 1st thing the driver asked when walking into my office (with my patients present), "do you have the other flowers'? I commented these are differentwith no response. No, excuse me, I have a delivery..nope, nada, not professional. This arrangement looks as if they were thrown in the vase, some not even touching water (rearranging them myself)..just hanging around with gapping space in the middle (some different than previous) and without a bow on the vase as pictured (like the other). Another call to Rose revealed yesterday some flowers were missing so I had the girl "just throw something together". Today, was just an "sorry"! Really, does anyone take pride in their work anymore and exude professionalism? Just askingNeedless, to say THIS was the first and last time The Flower Shop is utilized. I am extremely appreciative for my Babe thinking enough to send me a cheerthe effort did make me smile:)
I was unhappy with my experience, and at this point, I will not use this company again. I ordered from The Flower Shop once before, so I was confident that the second experience would also be positive. However, I contacted The Flower Shop a few days prior to the scheduled delivery date to change the delivery date. I did so via email, because I am currently out of the country. I didn't receive a response and the flowers were delivered on the scheduled date instead of the revised date. I followed up with a second email letting The Flower Shop know that I was unhappy with the delivery. They still have yet to respond at the least, or offer any form of reconciliation for their inaction. At this point it appears that they don't check/respond to emails. Though I am opposed to posting such dissatisfied feedback publicly-- they emailed me for feedback and it was a link to make a Google review. I hope they utilize this negative review improve their online customer service.
I got off night shift Sunday morning and needed to send my hospitalize daughter flowers. I found it difficult to find someone that delivers on Sunday. The did flower shop did and got delivered them quickly. 🖒🖒🖒
These guys accepted my order over a flower delivery website. I had a typo in my zipcode and they didn't check my address. A woman calls me to tell me that they won't be making the delivery. The whole time I'm on the phone with her, I hear a man angrily screaming in the background that they've "Done nothing wrong" even though they clearly accepted an order that they didn't check. He was yelling through the entire call. I felt cornered and treated completely unprofessionally. I mentioned it to the woman how upsetting it was.. instead of apologizing for his behavior and moving to another room, she justified it. She also hung up on me while we were talking. The entire time it felt like they were pissed off at me when all I did was try to patronize their business.
This could have been handled so many better ways. They could have refunded me the paltry 3$ sum for next day delivery, then delivered the following day. They could have taken on the added delivery cost of a single longer distance delivery since they had already accepted the offer. They could have done 3 minutes worth of Googling to find another shop in the area to try and set me up with someone who could have made the delivery. They could have just.. NOT been incredibly rude to me.
We buy flowers to people to express ourselves. Sometimes, like in my case, it's really important that the gesture come right away before the recipient has to leave for a hospital stay with her best friend. Being rude and unwilling to compromise when you're in a business like flower delivery.. which caters to weddings, funerals, and tons of other deeply emotional expressions, is more than just bad customer service. It's cruel. Clearly I'm not the first person they've been rude to, and I won't be the last.
I would have definitely given them 5 stars as delivery was on time but the flowers and balloon were both different than expected. Totally different colored balloon. But overall a nice experience. I would recommend them
Ordered local thinking it would be better than an online company like 800flowers. Was I wrong & disappointed! On the website the arrangement looked tropical. It was supposed to include Hot Pink Gerbera daisies and beautiful tropical leaves. The description read, "Gerbera daisies, mini carnations, and statice emerge from tropical leaves, salal, and monkey grass." Didn't see the most important parts, the reasons I loved the arrangement. Instead it had plain white daisies (NO COLOR) along with miniature carnations & frilly white statice. Thats it!! It was so plain! Never again will I use this company.
Incredibly disappointed with this company. I ordered a orchid arrangement in a vase for a funeral viewing. When I saw the arrangement I could not believe how poor the arrangement was. Two of the orchids on the single stem were drooping below the rim of the vase and closing in on themselves clearly past their prime. The arrangement also had 3 stalks of red ginger that was NOT in the photo, was missing the yellow yarrow and the curly willow was short and straight not sure if it was curly willow either. Not at all artistic or unique. I don't know if the arrangement fell over in delivery but it was haphazard and frankly an embarrassment. For $70 it was a poor value too. They did order the cymbidium orchid stem (which is why I gave them two stars) but if the arrangement is a non-stock item don't offer it for sale on your website. I immediately emailed that evening and again the next day but was not contacted. I personally called and was told I would get a call back but I'm still waiting - so much for 100% satisfaction guarantee. This was a one day viewing so if its an important order I would not risk using this business.
Called to ask if they had peonies and a lady told me they were out of season. I asked if she knew where I could get them for my girlfriend and she already hung up the phone on me. Thanks for the help lady 😑
Free delivery, beautiful flowers, reasonable prices, and email confirmation on delivery! Fantastic experience!! Thanks to The Flower Shop!!
I rated three stars because when I called to ask when to expect my delivery they were super RUDE! A man answered and I said " Yes I placed a order online and was wondering when I could expect it" he said "hold on" and a lady came on and I repeated my question. She said "it's on the truck OK I don't know when" I said " Ok thank you" and she just hangs up on me!
If making flower arrangements is "their" thing they should stick to that and just hire someone with customer service skills that knows how to talk to people nicely. I was VERY taken back by that!!!
Quality Customer Service means a WORLD of difference!