BMW Greenwich and BMW Mamaroneck Service
110 Midland Ave, Port Chester, NY 10573, USAAbout
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Added by Jopie, at 27 September 2016
Opening Hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 6:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday Closed
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15 Reviews
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19 December 2017
This is a great service center. I’ve had no problems since going here. My service advisor Reinaldo Cruz is top notch. Very knowledgeable, very professional, and actually takes the time out to identify and correct the issues with your car. I’ve been dealing with him for over a year now and he always looks out for my best interest. Highly Recommended. When you go in you should insist to speak with him!!
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10 November 2017
My service advisor David Michaud is very helpful,thorough, and professional. The level of service I received was simply exemplary. David handled my service with pride and prompt repair. He is always quick to respond when I leave voice mail. He is great to work with; highly recommended!!! Thanks David!!!
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09 November 2017
Have been going here for a few years and I can confidently say this is hands down the best BMW service center in the Tri-State area. Have worked with Jason Tuminaro since day 1 and he is simply the BEST! I had an issue with my bumper that no other BMW service location could fixguess who fixed itJASON! Highly recommend him and the service center itself!
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05 November 2017
I just had a wonderful experience @ BMW Port Chester Servicing!! ALL Advisers were professionally attending to their clients. They were audibly courteous as well as affable. I was most pleased with my Service Adviser- Reinaldo Cruz. He is DA MAN!!! He is always concise and very thorough in his approach. I am equally satisfied with his easy-going demeanor. I left very well-accommodated with great closure about my issue. I HIGHLY recommend BMW Port Chester to ALL BMW owners. Hey..I live in a nearby Westchester County City (with a BMW Center)--but I travel to Port Chester for service.hint.hint..LOL.and ASK for REINALDO!!!!! 10 Stars for Reinaldo.10!!!!!!!!!!!!!!
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12 October 2017
They don't care enough, your car is never fixed and you always have to point out that something is still wrong. Too much money spent for this type of service. Management has to do better. The reps don't even call you back when you have major issues. The worst service ever. I'm sure like me people only go here because it's the closest to them. No other reason. It's amazing that businesses can operate with such terrible results and service. I'm sure there are many people in my same shoes. Go somewhere else if you can. It's a shame.
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21 September 2017
Parts Dept is a big No No. They have one of the rudest people working in Parts Dept. I inquired about a part on the phone and person on the phone told me it was $55 and when I went in person after 30 minutes drive they told me part was $80. Not a big difference and neither did I made a big deal about it. But the parts dept guy was totally rude about it. Telling me he doesn't know who spoke to me and that was it. I bought the part but I'm never going back just coz of their attitude.
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11 September 2017
This service place is high tech and can be awesome but really needs help very inefficient you can wait for hours with no one telling what's going on. I feel no does know what's going on all the service reps are always leaving .
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23 August 2017
The customer service at this place is atrocious. I dropped my car off for an 8 AM appointment. I needed an oil change and was having an issue getting the hood open. I had not heard from anyone to let me know if the issue was at least diagnosed by 12:45, so I called and left a message for my Service Advisor. I still had not received a call back by 3 PM, so I called again, and after being placed on hold for 15 minutes, I was told that they could not find my car and they could not find me in their system. Again, my Service Advisor was not available, and I still had no update on my car. The receptionist advised that another Service Advisor would call me back immediately. 4 PM comes around and I still had not heard from anyone, so I called back and asked to speak with a Supervisor. I was then transferred and someone advised that my car was ready for pick-up, and it was just finishing up in the car wash. Great. 5 minutes later, I received a call from my Service Advisor, saying that there is a problem with the cable on the hood, and I need to leave the car overnight so they can get the part in tomorrow, and start working on it. Hopefully the car would be ready in a day or two. I advised that his Supervisor just told me the car was ready for pick up, and he told me that it wasn't a Supervisor I was speaking to, just one of his coworkers that got on the phone to calm me down. At this point, I told him to get my car ready because I was coming to get it. It should not take 8 hours to diagnose a problem. They were giving me the runaround all day, so I was not trusting them to touch my car for service and repair. I will never be going back to this place. They are lazy and really just do not care about their customers.
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30 June 2017
I have been coming to this service center for years and have always been pleased. My recent experience with Reinaldo was off the charts. This guy is so helpful, so professional and just so nice. he always goes above and beyond. He is a great representative for the organization. I hope they appreciate his honesty and communication skills. Reinaldo's rating out of 5 stars is 10 !! Thank you Reinaldo.
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25 May 2017
First off I must compliment Arturo Ciani on EXCELLENT customer service, from the first service appointment to the next Arturo demonstrated his understanding of the reason I was there for service, very knowledgeable and made me feel confident that my vehicle was in the right hands and everything will be dealt with accordingly, Arturo went above and beyond to ensure my satisfaction. He has excellent communication skills, calls were returned immediately, in a pleasantly and courteous manner. BMW of Greenwich / Mamaroneck service is blessed to have an service advisor such as Arturo, EXCELLENT JOB my friend.
The rest of the staff is courteous, the overall service facility is clean and well organized I was in and out without a glitch, I was confident leaving my vehicle there as the facility is NOT cluttered so I knew my car was in safe hands. A+ rating, Five Star ⭐️ ⭐️⭐️⭐️⭐️response / report this review -
26 April 2017
All I have to say is I will be continuing to bring my BMW here. No more side mechanics strictly here. The service was amazing, the employees kind ,professional and informing.
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10 April 2017
Great experience at BMW with Arturo as my service adviser- prompt and professional! Overall a great team of people working together to get you in and out big thanks to Ashley and Anthony as well!!
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25 March 2017
Really top notch customer service. Great communication and letting you know when your car is ready for pick-up. Thanks!
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20 December 2016
BMW service is like no other. The reason to buy a BMW in Greenwich is to be sure you get to use Portchester service center. They give platinum service! Reinaldo Cruz, service adviser consistently over delivers!
Highly recommend!!!!response / report this review -
04 October 2016
I have been using this dealer for years, they are always great to work with and help so much! Great group of guys and since I have been ordering parts so much I decided to get my personal vehicle serviced there. Place is fast and does every thing on my list since i am such a picky person. Great work guys thank you for the services over the years.
-Five J'sresponse / report this review
