Name: B&H Photo Video - Electronics and Camera Store
Address: 420 9th Ave, New York, NY 10001, USA, US
Telephone: +1 877-759-8003

B&H Photo Video - Electronics and Camera Store is an electronics store, located at 420 9th Ave, New York, NY 10001, USA. They can be contacted via phone at +1 877-759-8003, visit their website www.bhphotovideo.com for more detailed information.

Location :

420 9th Ave, New York, NY 10001, USA

Contacts :

Added by Jopie, at 24 March 2017

Monday 10:00 AM – 7:00 PM
Tuesday 10:00 AM – 7:00 PM
Wednesday 10:00 AM – 7:00 PM
Thursday 10:00 AM – 7:00 PM
Friday 10:00 AM – 1:00 PM
Saturday Closed
Sunday 10:00 AM – 6:00 PM

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Anonymous

17 December 2021

These guys are freaking awesome. The online chat feature has been absolutely instrumental in helping me select the right products for my photography. I'm glad I have such easy access to professionals. And they ship SUPER quick, even around the holidays, which blows my mind. Even returning stuff has been easy with them. Massive selection of equipment too - truly everything one would need. Thanks B&H!!
Anonymous

14 December 2021

Simply the best place for purchasing audio and video equipment. As a NYC resident, I always order online and utilize the in-store pickup option, which is extremely convenient, quick and efficient. The customer service and communication is as good as it gets. I love that when I put something in my wish list, I automatically get an email if the price drops. Great store!
Anonymous

17 June 2021

B&H is our go to store for most our electronics. Their service is top notch and are really helpful when research/buying anything. The employees are super helpful and resolve any doubts you have. For buying camera and accessories they have a very organized setup on the upper level along with options to buy used stuff. Love this place. Free parking available for 1hr I think if you buy 300$ and above
Anonymous

12 April 2021

5 stars to the website and the store, both are fantastic!
Fantastic—not perfect. One of the best shopping experiences you will have in the 21st century though. B&H usually has the best prices on the products it sells, almost exclusively sells high quality items (even at low prices), and has an amazingly fast service (again, in store, or through shipping).

For anyone there to shop, well, it's a great shop! And for anyone there to sight see, it is a truly impressive store!
Anonymous

08 November 2020

Great place to shop when you need it right away. Some staff people are more helpful and knowledgeable than others. I have my favorite sales people and pretty much stick with them. They know what I have and can suggest what to get. The best deals are to be had in the used department. So I pretty much check B&H, their competition, Craigslist, and eBay 3 Times a day for deals. I’ve been coming here since September 1999. There’s been a lot of changes , but there could be more to increase productivity. I’d like to see a discount program for professionals that spend a certain amount every year. Delivery to the metropolitan area under 3 hours would be nice also. Also a professional rental department with Photo, video, and audio that can deliver on set or studio with return pick up. The store has gone through many changes throughout the years, but I feel it can be improved. The future of (Photography) is in the hands of beginners today. I’d like to see a program where B&H photo with the range different kits that beginner photographers can buy from based on different price points.
Anonymous

08 October 2020

First stop on every trip to NYC since 2012. Great mind-boggling assortment of everything photo-and more. Great service and personnel. Also have ordered by email several times and got not only good prices but excellent,
fast service. In person or on-line its a "candy store" for photographers.
Anonymous

11 September 2020

They have so much stuff. Amazon e store is smaller!
Anonymous

10 September 2020

Had to do an update unlocked phone to go with the carrier i have
Anonymous

02 July 2020

VERY well organized online experience. From the detail info re each product, reviews, nice tutorials. But my favorite part is how helpful all the staff are -- via telephone or in person. I love shopping at B+H!! They make getting what I need super easy and pleasant. I've had an account here since the late 90's and nearly every piece of equipment I've ever had, I purchased from this store. I have never had a bad experience.
Anonymous

19 December 2017

Horrible Horrible Experience! Do NOT BUY from them if you want something quickly . Do NOT TRUST their Expedited Shipping. I ordered some items spending considerable amount of funds after they offered Free Expedited Shipping which is 1-3 business days depending on the location. However, after I placed the order, the website said I would get those items in 5-6 business days. Why would B&H Photo advertise and promise a free expedited shipping when they do not send the items by expedited way? It is a total lie just to have the sales, not an honest service. I only placed an order thinking I would get it on time as a gift for a special person. Now, I got nothing. Zero Star for you B&H.
Anonymous

18 December 2017

They are not going to delivery your items on time. If it is an international shipment you are not going to get your items and if you aren't in home you can't get your items and have to pay the duties to the item come back again to US. And the duties for them try to deliver again and ask for signature when nobody is in home. Also, the costumer service on phone is terrible. They don't even TRY to help you. They just don't care. You can try call UPS which is not going to help you either. Basically you are going to loose your time, money, excepting for something that never will come, and guess what: they just don't care, they already get your money. If you want to buy something you should try Amazon, which is amazing.
Anonymous

15 December 2017

Updated on 12/14/17 - I lowered from 2 stars to 1. I posted a review of my experience on B&H photo's website the same time I posted this google review. B&H photo has yet to approve the review. I guess they are not interested in their future customers knowing the experience that I've had. I also completed a customer survey about my experience with their customer servicemost companies reach out when you are unhappy. Crickets..

I've purchased several items from B&H Photo & Video over the years. Their service has usually been good, shipping is prompt, and I'm able to easily get in touch with a real person via telephone if needed. I was most recently very disappointed when I purchased a Sony 85" TV from them, and discovered after I set it up that an online competitor offered the same TV for $1,000 cheaper (in stock, free shipping, no tax outside of NJ). I contacted B&H for price matching, and was very disappointed in their response. Their first response declined to price match as the competitor was not a Sony authorized dealer, and they claimed it would not come with a manufacturer's warranty. I knew better than that, and reached out to Sony directly who confirmed via email that their warranty would be honored regardless of where the TV was purchased from. When I presented this to B&H Photo & Video, their response was apologetic for misrepresenting the warranty information, but that they would not match the price since the competitor was not an authorized dealer. They have made no effort to make it right. If you choose to do business with them, carefully search the web for your chosen product. If you find it cheaper, work the price match up front. Don't believe their after the fact price match policy as it's riddled w/unwritten loopholes only mean to serve them.
Anonymous

08 December 2017

Needed an item for my business quick. B&H had previously been reliable so they were the first place I checked. I found what I needed quickly. Placed my order to receive the product overnight at an additional $36.00. Following morning, no package. Well, that's just great now I have to reschedule my shoot with two different customers. I called B&H, they refunded the overnight shipping fee, apologized, and reassured me I would get it the following day. Following day, no package. So again, I have to reschedule two shoots but instead both clients just cancelled so I'm out over $400.00 and I now look flaky due to B&H's lies. Id recommend others to B&H if you don't mind waiting on your order, but if you need something in a pinch look elsewhere because it's all lies and empty promises about getting a package quick. For me, I'll just go to Amazon from now on (Keep in mind, I've spent well over 20k on B&H. Never again. They owe me that $400 if you ask me)
Anonymous

06 December 2017

I have been a B&H customer for ten years. I shop both at the store and online, from big ticketed items to small ones such as SD card.

Great customer service. No problem reaching an agent who was friendly, knowledgeable, and helpful.

Their prices are from reasonable to competitive. Please note that there are lots of fake memory cards out there. Get the genuine stuff from B&H. Recommended vendor.
Anonymous

26 September 2017

Love this place. They always have some of the best prices in the market. They are also one of the only online retailers that allow you to split payments between multiple cards. The customer service is also excellent. I was in and out to pick up my order in less than 5 minutes.
Anonymous

24 September 2017

I've purchased here a few times: online, with the app, and in person. Excellent service and price in all of them. There is free parking available with a purchase of $100.00 or more.

They are the king of customer service. In one occasion I returned an item because it wasn't to my expectations. No hassles. I received 100% of what I paid, even though it was already an 'open box'. On another occasion I purchased a TV and the next day it was on sale for $200.00 less. I went to customer service and they gave me $200.00 back. Amazing!

If I could give them 100 stars I would.
Anonymous

21 September 2017

This is simply an amazing place. A selection of unimaginable depth and breadth, combined with a staff that is friendly and really knowledgeable about everything. And there's actually enough staff! Just window shopping here is an enjoyable way to spend a few hours taking in the crazy busy vibe and learning a couple dozen new things about recent technologies. Old school retail done right. Amazon has nothing on B&H.
Anonymous

14 September 2017

I probably could have bought a condo in Manhattan with the money I've spent at this place, and that's only a mild exaggeration. This is the place to go for anything relating to photography and general consumer electronics. The photography department is remarkable. Whatever you are looking for will likely be found here. And they've got the checkout and pickup process down to perfection as well. Reasonable prices and a helpful staff. Not sure I'd want to work there in light of the recent labor issues, however it's a great place to shop.
Anonymous

22 August 2017

I ordered some solar eclipse glasses from B&H, and had an issue with getting them in the time frame that was promised (I paid for expedited shipping). However, the issue in getting them as promised was with UPS, not with B&H. Although it was the fault of UPS, B&H is working with me to recover the shipping costs, as I did not receive them the next day, like I paid for. If I could have gotten the refund directly from UPS, I could have left them out of it, but since I paid B&H, UPS would only refund the money to the company, not me directly.

The willingness of B&H to work with me on this issue proves to me that customers really do matter to them. Some companies would not have bothered, since they already have their money, and it wasn't directly their fault. The integrity of B&H, in not just blowing me off, will make me think of them for my future electronics and photo needs, even though I am not local to their location. Thanks to the internet, though, I will definitely be an online customer. Thank you B&H for your kind and professional service, I will definitely bookmark your website for future reference!

Additionally, I liked that they had fair pricing, and did not try to price gouge on their solar eclipse glasses, like some companies did.
Anonymous

01 May 2017

I had previously ordered from B&H and they did a great job with my order and the delivery of the content. However, I wish I could say the same about this experience. If timeliness and customer service are a priority to you, B&H is not the place to shop. I placed my order 4/24, and paid for standard shipping to have it arrive by 4/27. When my package did not arrive (it was also shipped through FedEx and was a high-quality item WITHOUT a signature required) promptly on the 27th, I verified through the tracking number that it "was delivered to the front door." I wrote a concerned email to which they responded that a claim would have to be put in with the carrier (FedEx) which would take 5 business days; if the carrier had no success in finding my product that I paid for, then B&H would send me an affidavit to fill out and send back and then FINALLY either refund my money or replace the lost product. B&H's customer service response to this has been very casual and poor.

Their prices are great but not worth the stress and poor customer service and waste of time. Very disappointing. Highly advise going somewhere else for your product even if the price is a little more--you might have a better chance at finding your paid product or getting a refund than you would with B&H.
Anonymous

26 April 2017

I appreciate good service and straightforward communication. That’s exactly what you get when you deal with this company. They deliver the product you want at the price they advertise. When you order online as much as I do, you realize how rare that is and appreciate it even more. So, if you’re interested in simplicity of service, accuracy of information, and punctual delivery then this is the place for you. I’ll most assuredly be bringing my business back the next time I’m shopping for anything they offer.
Anonymous

25 April 2017

I honestly wish I could say I had a great experience. I have ordered from B&H before but my last experience with them was so terrible. If timeliness and customer service are a priority to you, B&H is not the place to shop. I placed my order 4/12, and paid additional for next day shipping to have it arrive by 4/20. Even though I made several calls to customer service during which I begged them to ensure I made it before the weekend because I was relying on the lens for a wedding (A customer service representative late on 4/20 literally told me "Trust us, it will arrive on 4/21 when it hadn't even shipped yet'), wrote a concerned email to which they never responded, and when I placed my order, stated my time constraints and scheduled it to arrive well before them, my order literally did not come in until 4/24. B&H's customer service response to this has been very casual and poor. Even if they had been honest with me and let me know I didn't have a prayer of receiving the lens in enough time that it would have allowed me to make other arrangements, it would have made a difference.

Their prices are great but not worth the stress and poor customer service and time I spent trying to sort out finding a last minute replacement. Very disappointing.
Anonymous

19 April 2017

Totally disgusted with the merchant. I am trying to start a new business and ordered my equipment from them. After paying extra to get it by Friday the UPS tracking shows a mechanical issue delaying it until the following Monday. Not B & H's fault I agree. I e-mail them about it and late Sunday night stating they will refund the shipping fees. On Monday UPS updates the shipping status to indicate the box was found empty and they were contacting the merchant. Of course B & H had decided to close for 9 days so I was stuck. Since I am starting the business I do not have the capital to go out and buy the equipment again. I have now lost two contracts. When I placed my order I was not aware they were closing for a week and 1/2.
Anonymous

31 March 2017

Coolest place on the planet for any geek. A lot of their inventory isn't on display but is on the website and can be picked up from the store in person. This is mainly just because they have too many options. Every person working there is extremely kind and helpful without being pushy, they all seem to genuinely care about what they talk about. The system of carts that runs around the ceiling to help them arrange pickups and move between desks is iconic. I spent hours here- if heaven is in New York, it's B&H