First time here. Easily fixed an issue that was caused by another shop. Very much appreciated.
One of the most upfront auto repair places I have ever visited. Dave has always been great with my vehicle repair and oil changes. My go-to shop for all of my needs. If it isn't broken they won't try to upsell a fix. Very much appreciated!
Love this place took my car in because of no heat and the differential was leaking. Got the car back with heat blowing and no leak for less than my normal mechanicwoild charge. would recommend going to them I know I will always go back!!
Had an issue with my husband truck. They got us in on a Sat and fixed the problem. The place was clean and the service was great. The price was not too bad.
I came in with a Groupon for an oil change and the value was good and the service was friendly. I feel as if I will come back to get my oil changes done here.
I took my car in to get the a/c checked and an oil change. Thr price for the oil change was good. They didn't reset my check engine light after the oil change. When I brought my car back in because their a/c fix failed, I told them that they forgot to reset my light. Hey tried to charge me $82 to run a diagnosis. I told him that I always get the light reset after an oil change, yet he insisted that it would be $82. I declined & asked them to check the a/c. When I got my car back, the check engine light had been reset free of charge. Go figure, huh? I elected to have my repairs done at another garage (at a lower price) because of the way I was treated.
Dave and his crew are really interested in doing superior work on my vehicles. And they also let you know the approximate cost of recommended repairs.
I always like to say, when looking for a service, choose two: cheap, good, fast. At Auto Lab, the two you're getting are Cheap and Good. They have done great work for me over many a year, many problems, many cars but on average, the problem takes 2 days over whatever time estimate they give. The prices are always fair, the repairs are always good but time estimates are poor, and they do take a while consistently. I would and have recommended them, but often with a caveat about the time they take.
Will take advantge of females. 110 bucks more then any other shop. Tried saying it was 250 more in parts then backed off once I got involved for my girl. Say they use napa parts but use other parts because they "know what's better". Completely rude. Never recommend to anyone.
My car got towed here after breaking down and the diagnoses was exactly what I figured it to be. Terminal. Same day diagnoses and had no issue taking the car for scrap value to pay the bill
Trustworthy and timely. These guys know what they're doing.
I almost always do my own car repairs. I've been here for oil changes mainly. I do hear the staff speak to other customers and they seem quite honest. They don't seem to try and upsell or try to get the customer to believe something else is wrong with their vehicle. Friendly people. I've even had sports conversations with them. I would feel comfortable with them doing my car repairs if I can't.
My family has gone to Auto Lab in Lansing for Years now. We have been thru a few Management changes there, but have never been treated unfairly. We have older vehicles, which require service often so we visit them every month or so. Jamie and his current team are always respectful. There have been a few times where the work has taken longer than expected, but they always try their best and are very apologetic when it takes longer. I recommend them to anyone who asks.