Name: Auto Collision Experts (ACE)
Address: 900 E Lincoln Ave, Fort Collins, CO 80524, USA, US
Telephone: +1 970-493-1819

Auto Collision Experts (ACE) is a car repair, located at 900 E Lincoln Ave, Fort Collins, CO 80524, USA. They can be contacted via phone at +1 970-493-1819, visit their website autocollisionexperts.com for more detailed information.

Location :

900 E Lincoln Ave, Fort Collins, CO 80524, USA

Contacts :

Added by Jopie, at 27 February 2016

Monday 7:30 AM – 5:30 PM
Tuesday 7:30 AM – 5:30 PM
Wednesday 7:30 AM – 5:30 PM
Thursday 7:30 AM – 5:30 PM
Friday 7:30 AM – 5:30 PM
Saturday Closed
Sunday Closed

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Lisa Bohannon

14 December 2017

Thank you Randy, Krista and Cory for the excellent customer service and the A+ job on my work vehicle.
Mark Scott, D.C.

14 December 2017

I recently got my vehicle fixed here. The turn around time was quick! The customer service was fantastic. I really appreciate the wonderful work they did for me. I would absolutely recommend this location to get your car fixed!
Esca70

14 November 2017

it took them a week to "fix" my car and then when i dried to drive away, about 10 minutes out, my splash guard under my car started to come off and rub against the road leaving a smoke trail till i could pull over. when i called them and told them what happened, they asked if i could just pull it the rest of the way off and that they could see me tomorrow even though it was still a half hour till they closed! i will never be returning here with shotty work and no apology for the stress and inconvenience they caused me.

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shortly after leaving this review of a 1 star, i did receive a phone call of apology and attempt to make amends so i do really appreciate that and will raise my rating of a 1 star to a 2 star. hopefully they can make this kind of apology in the future at the time of the incident and not after a complaint is made
Tavio Pirocchi

27 October 2017

I chose this shop because of their partnership with Geico (my insurance) and the xpress repair program. Body work was completed in a time frame I expected. The body work looks fine, but lets be real, my Ins. was paying for this, it was a full repair, this simply meets the expectation of a full repair honestly and I’m not going to give you a ton for simply doing the job you were paid to do; thus it’s not 0 stars. As other reviewers have noted they are pleasant to deal with as long as you don’t have something wrong, then the tides turn. I examined the repair and was about to drive off until I noticed minor cosmetic damage inside the vehicle that was not present on drop off. I want to be very clear here, the damage is under 50$ and was not really a concern of mine except I wanted (as anyone would) the vehicle returned the way it was dropped off. I approached the shop concerning this, showed one of their employees the inside and what had gone on. It is clear to me that during the repair something was either overlooked in putting things back together or broken in the process, neither of which are a big deal when you handle the situation correctly, and boy did they not. Different lady, appeared to be more senior staff (has her own desk off to the side) comes out and says in a short tone, no clue what happened, we’ll order another one, I bring up my concern that during repairs this was damaged and that’s really the only conclusion anyway, in hopes that someone would take responsibility for the actions. You’re barking up the wrong tree with these guys if you want that, I get a harsher “we’ll order the part” and she swirls away. Excuse me, is that any way to treat a customer who is having a small issue picking up their car? A simple apology is too much, a pleasant tone is out of the question, what else is wrong that I can’t see now? You’ll certainly say nothing and that you warranty the work, but how can I trust that now. Someone calls out a mistake and you jump at them (seen other reviews of it too, don’t lie in your response), this is not customer service one bit. Remember, it’s not about making mistakes, everyone makes mistakes, it’s about how you recover from them that defines you. You guys recovered poorly, left me with a bad taste in my mouth and doubts in my mind. Will not return or recommend, my advice to you is to teach your staff about taking ownership of their actions and workmanship as well as responsibility for the outcome; until then how can anyone trust you?
Justin Clark

06 October 2017

Amazing job on my repair! And it ended up being done in two days which was way faster than I thought it was going to take.

I used ACE through GEICO and everything was handled smoothly and everyone at ACE was friendly. Pretty dang impressed!
Richard Nicholls

25 August 2017

Excellent friendly staff that went out of there way! Highly recommend.
Sarah P

23 June 2017

My boyfriend recently got in an accident in my car, and Geico insurance directed me to ACE for repairs. From start to finish, everyone was friendly and very attentive. I went in for an estimate first, as we were considering paying out of pocket depending on the damages. They were able to give me a number on the spot, and I decided to go through my insurance. The insurance rep met me when I brought the car in to drop off, went over the estimate again, and we talked about the damage we could see on the car. She mentioned some things I hadn't noticed, and vice versa. It felt like I was kept in the loop the entire time, which I really appreciated. The car was in the shop for about 5 days; when it was time to pick it up, I paid and left with my car in about 10 min. They are very efficient. I've heard horror stories about paint from repair shops not holding up, so I was very happy with the shop's warranty guarantee. After bringing the car home, I did notice there was a new stain on the passenger seat; it was waxy, and I couldn't figure out what it was or clean it myself. I called, they said to bring the car in anytime, my boyfriend went in a few days later and they removed it in about 5 min. at no extra charge. Start to finish, this was a great experience!
Brandy Deherrera

22 November 2016

Great place! Was worried that my car wouldn't look the same ever again! And I must admit it looks better than it did before the accident! Very nice people I would definitely recommend!
Christian Nelson

03 November 2016

Disclaimer: I went here for a geico insurance appraisal, not actual shop work.
After that, the gal was very nice and was willing to take care of me even after I was late for my appointment, I thought it was set at a different time. She wrote me a check to my preferred body shop door the amount that they wanted so I'm pleased with that. Other than that, not much else to comment as it was pretty straightforward. Would recommend
Angel Parker

09 October 2016

Randy, geico claims and the woman up at the front desk are AMAZING! I was not happy that my car got hit, but these guys were so helpful and got the job done. They went ABOVE AND BEYOND! My fender was ruined when a woman backed into it, but Randy and his crew completely replaced it and fixed minor issues that were unrelated to the crash! They fixed my mirror and the fuse to the clock inside of my car. They truly were out to meet my best interest and i appreciate them so much for it. I HIGHLY recommend going to this facility if you are in a crash and you want it to be resolved easily and as quick as possible!
Heather Washburn

06 October 2016

I highly recommend ACE to anyone looking for repairs! I was hit by a Geico customer and was sent here to get an estimate for the damages. It only took 30 min to offer to do work on the car, get me in a rental, and get out the door. They called me two hours later to let me km now when the car would be done, and they finished a day early. Not only were they fast and personable, but the communication with the shop was outstanding! The waiting room was comfortable and clean, and all of the staff I came in contact with was phenomenal! They're also a Realities for Children Business, they donate money for the abused and at risk children of Larimer county, which is a charity near and dear to my heart! I have worked with the Boulder location for a few years, and I was so delighted to see their pride in being an RFC business! Thank you to Randy for getting me in same day and for the gift card! I will absolutely be back!
Huston Morse

05 March 2016

Having used to work in the auto-industry, I know that sometimes it can be intimidating talking to mechanics, or salespeople, or even your insurance rep. From the moment I walked in the door at ACE to drop off my car for an insurance inspection and repair I was greeted by the MOST FRIENDLY STAFF. Randy and Krista were both happy to see me, and warm and welcoming. Randy walked me through each and every step of the process, including explaining that the normal adjuster was off, and being covered by another person, Andrea, but that he would make sure communication to me was streamlined and efficient throughout my repair schedule.

ACE has recently implemented a "text Alert" program that sent me daily texts updates on the status of my car's repair, which was AWESOME. One of them even said, "Update: Your Honda is happy here! Why? Because we are taking good care of it until it comes home on (specified completion date and time)!"
How freaking adorable is that?

During the repair process - something the team did not originally see was discovered, and not only did I get a phone call explaining what they found, why they missed it originally, and assurances that it had ALREADY been approved to be added to my claim, but it did not even extend my date of completion! My car was in fact, completed, washed, and ready to go A DAY EARLY! I completely understand that does not always happen, and would be dependent on repairs, availability of parts, etc but this entire experience was fantastic.

I want to personally thank Randy, Krista, Andrea, Debbie, Brian and Phil (At BG Auto since my car had to go there for the surprise repair) for all their hard work on getting me back into my car in the most relaxed, comforting, fast, and affordable way possible. I will be recommending ACE on Lincoln to everyone i know, and since I used to be "in the biz" myself, I know a lot of people in the industry who are always looking for good companies to forge relationships with, AND everyone I know personally always asks me for recommendations/advice about their auto needs!

THANK YOU!