Name: Audi Cicero at Driver's Village
Address: 5885 Cir Dr E, Cicero, NY 13039, USA, US
Telephone: +1 315-233-5387

Audi Cicero at Driver's Village is a car repair, located at 5885 Cir Dr E, Cicero, NY 13039, USA. They can be contacted via phone at +1 315-233-5387, visit their website www.audicicero.com for more detailed information.

Location :

5885 Cir Dr E, Cicero, NY 13039, USA

Contacts :

Added by Jopie, at 30 December 2016

Monday 8:30 AM – 8:00 PM
Tuesday 8:30 AM – 8:00 PM
Wednesday 8:30 AM – 8:00 PM
Thursday 8:30 AM – 8:00 PM
Friday 8:30 AM – 6:00 PM
Saturday 8:30 AM – 6:00 PM
Sunday Closed

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Valon Deliu

14 April 2018

I had a great experience with the service department, Mike in particular. Very helpful staff, all in all just a positive experience. Would highly recommend checking them out if you’re in a market for an Audi.
Ian Doney

08 December 2017

I'm very impressed with the services that the service center provided, Ray and Mike were very accommodating and polite. Great communication and turn around time. Keep doing the amazing job that you so. 100% satisfied. Thanks guys.
Tamoi Samuels

16 November 2017

Not my first visit but all my visits have been great, pleasant people and always helpful. First time I went in I just moved here and went in for a regular service on my Q5 turned out they had a recall on the fuel pump so I ended up leaving with a courtesy loaner the Q7 which was pretty nice if I might add, had a pleasant experience. This time I went in I ended up with the same service advisor Michael Estrada, I won't complain though he always provides me with nothing less than exceptional service and answer any questions I have, thank you Audi Cicero at Driver's Village and a special thank you to Michael.
Robert Adelsberger

30 October 2017

Just a quick review to thank Terry Brennen and the staff at Cicero Audi. The purchase of our Q5 this past weekend was most pleasant as a result of the focused attention we received. I truly can’t say enough good things about all that was involved and how we really felt as though we received the VIP treatment. Well worth the 2hr drive.
Brian Pavlovitz

27 October 2017

I cannot say enough good things about my sales specialist Kyle Buck and manager Terry Brennen at Burdick Audi. This has been by far the easiest, most hassle-free, and most enjoyable car buying experience I have ever had. I decided to test-drive an A6 that had been on the lot for some time, and Kyle went above and beyond my expectations--even before stepping foot inside the vehicle. There was absolutely no pressure from him, which was refreshing. Terry and Kyle had no problems when I wanted to take the vehicle for an "extended" test drive, and were very accommodating to me. In short, I received excellent customer service, was treated with respect, and got a heck of a deal. I would highly, highly, highly recommend this dealership to anyone looking for a new or CPO Audi, and be sure to ask for Kyle. You'll be glad you did!

Update:

Just purchased a CPO Q7 last month, and then traded in my A6 from the review above for an S5. Again, experienced excellent service and attention from Kyle, Alex, and Terry! Thanks again!
Frederick Gardner

09 September 2017

I just purchased a new Q7 with Terry Brennen at Audi Cicero and he was great!!. Terry goes the extra mile to make sure your buying experience is first rate. He always made time for me no matter what throughout the entire buying process and made sure I understood everything about my new vehicle when I took delivery. His professional demeanor is second to none and it is refreshing to have such a high level of customer service! I highly recommend Audi Cicero if you want to buy an Audi, but make sure you ask for Terry!!
Patrick Massie

09 August 2017

To say I'm hesitant of internet car shopping is an understatement. I spent 16 months searching for the car I wanted at an acceptable price. I drove from over an hour away and the car was actually on the lot and available (not the situation I've found myself in before). The car was as represented, Carfax was as represented, price excellent, no pushy sales, in short it was the buying experience I always hope for but rarely receive. Keith my salesperson was excellent, knowledgeable, and easy to deal with. Terry, the manager, was personally attentive to my sale and even took a call on his cell phone on his day off when I had to delay coming back to pick up the car due to the new arrival of my first kid. Only suggestion would be to pick up their dealership and move closer to my home so that I didn't have to travel so far! Straightforward, honest buying experience and a great car and price, what more could you ask for?
Cassie Bonadeo

26 July 2017

Fantastic experience with the service department here.

I've had my A4 for 3 years, and it was built brand new for me and shipped to the U.S. from Germany (I was stationed there when I ordered it). Something has gone wrong with the transmission between then and now, so I had it into another dealership down in Nashville when I lived in TN. They did next to nothing to fix it (reset the computer), and I moved up here to Syracuse. The problems not only continued but got worse, so I brought it into Audi Cicero with some misgivings, since Audi Nashville did nothing.

The experience with Audi Cicero has been fantastic. After I explained the transmission issues I'd been having, they kept the car overnight and paid for a rental, since they had no loaners available. They even walked me over to the rental place and introduced me to the guy there. They thought they fixed the problem initially, but they told me that if it came in for the same issue it would be covered, since I had already brought it in under warranty for that (the car only had like 50 miles on it before it was out of warranty).

Fast forward a month and the car was still having issues, so I brought it in again. This time they found a pinhole leak in a seal, replaced that, and thought the problem was solved but another hard shift after they washed it made them decide to keep it overnight again.

I got a call today to make sure that I like the courtesy car (and yes, the A6 that they loaned me is awesome), because Audi is going to send a new transmission(!) from Germany for the car. They would actually have given me a different model for the loaner if I didn't like the A6!

Although the problems have kind of been a nightmare (I was actually contemplating selling my car if I got it back and it was still having issues!), the experience with Audi Cicero has been fantastic. Everyone that I've worked with (Joe, Ray, and the tech who did a test drive with me) has been fantastic, they've kept me up-to-date on everything that they're doing with the car, and they are intent on actually fixing the underlying problem instead of just saying "good enough" like the guys in Nashville.

Even the little details here are great: the Nashville dealership treated loaners like a rental, where you had to return it with the same amount of gas, here they were like "return it with enough to get 1/4 mile to the gas station, and you're fine."

Overall just a really awesome experience with these guys, and I'm bummed that I'll only be stationed here for a year before I move on again. Great service like this is worth its weight in gold!
Christopher Welch

20 June 2017

This was a very positive experience working with Keith White and Terry the Sales Manager. They were of the utmost professional and courteous. I would definitely recommend to anyone to work with Burdick Audi. You won't be disappointed.Thanks again.
Frances Ivey

08 May 2017

I recently purchased a Q5 and can truly say this was the best buying experience I've had at an auto dealer. Terry, Christina an the others were extremely pleasant to work with, and they got me on the road with the exact car I wanted in one day! I'm loving my Q5 and appreciate everything they did for me. Would definitely recommend them to my family and friends
Mark Flemming

29 April 2017

The Service Department is the best! Ray Elsworth and the team at Audi Service in Drivers Village have changed my mind about taking my car to the dealer for repair and service. I used to think that dealers overcharged and tried to up-sell everything. Not so at Audi in Driver's Village. Ray and the service people have helped me numerous times with small problems at no charge, and when I needed work done it was always done right the first time. They made bringing in my A4 convertible easy, convenient and on my schedule. I don't write many reviews, but I needed to let everyone know what a great experience I consistently have at this fine service department. Thank you Ray Elsworth and staff!
Sara Finney

06 January 2017

I recently leased a Audi Q3 as my first vehicle that I have leased on my own as an adult and I wanted to express my happiness and satisfaction with Audi Cicero. I knew Audi would be the vehicle for me as my dad and brother drive one, but the service that I received at Audi Cicero was wonderful. Every question I could possibly have was answered to my satisfaction and any doubt that I had in mind was put to ease. They took the time to let me test drive the vehicle to be sure my decision was set, explained all the features in my new car, and even took the time to get my plate cover off of my old car. Every person I interacted with at the dealership was so kind. I cannot recommend this dealership enough. Thank you again for such a wonderful and easy experience!!!