About
Location :
Added by Jopie, at 31 March 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
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14 Reviews
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29 December 2017
Great store! There were so many people there and the team members serviced everyone efficiently. Loved this store and will definitely be a repeat customer.
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13 December 2017
They are extremely organized and my visit was seamless! Make sure you make an appointment. They are the only one in jax so you are guaranteed to be on a wait list if you don’t have an appointment. Went in on my scheduled appointment time, was checked in and seen within a couple of minutes. My daughters iPhone 7 was reading no service. Did all the typical back up and update/restore with no success at home. Naomi tried the same in store with no success, she assisted in exchanging my phone under warranty. Couldn’t have asked for a better experience! Everyone was so nice, loved the positive energy in that place! Keep up the great work Apple! Naomi needs a raise!!! Truly an asset to the company!
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07 December 2017
I'm giving two stars because they served me today without an appointment, even though I was advised I didn't need an appointment for my issue. I purchased a brand new iPhone 7 two days ago, and found out after a few hours on the day of purchase that both the rear and front camera were full of dust specks. If you search Google you'll get several hits on the issue for the iPhone 7, iPhone 8, iPhone X, and iPhone SE. Every Apple rep I spoke with denied this, of course, but a quick peruse through their display models proved that 4/5 were plagued with this issue. I say it's an issue because it's clearly poor quality control - you'd think that the price tag would warrant better manufacturing. This is NOT only 1/5 or 2/5, but 4/5 - that's an issue.
The only thing that works to resolve this is a replacement. The camera can not be replaced without the chance of introducing more dust - yet the girl I spoke with insisted they had to replace the entire display AND camera. So, rather than skipping right to a replacement (which would have taken 10 minutes, appointment or no appointment), I had to wait for three hours to be told the "repair" failed (obviously) and I would be receiving a replacement unit.
I was unhappy that I had to drive an hour to this store for an issue they obviously haven't done anything to fix on their end, and my experience at the local store didn't help. They are unorganized, the seating is much to be desired, they offer no restrooms for use (absurd considering the amount of time people spend waiting to be helped/served).
It's definitely the worst Apple store I've ever been to. I genuinely hope I never have to go back here.response / report this review -
03 December 2017
Total Scam! Terrible Service! Wrong Diagnosis!
Took my mom's 5S in, to be looked at, since it would not come on at all. Their Tech Geniuses plugs it to 'their' system and says that this phone is GONE, cannot be repaired at all, but I could replace it for $350 (even though they have stopped supporting it). I asked if changing the battery would help, she states it not the battery and even if we did that it would not work because it's the hardware.
On our own we thought of just replacing the battery anyway, since we couldn't hurt a phone that's completely GONE. So $15, 20 minutes later with the help of YouTube, we had a working phone. So disappointing, that Apple has to stoop to this level. Will never buy another Apple Product!response / report this review -
29 October 2017
I saw many of the reviews online and should've trusted them. The battery in my Macbook Air needed to be replaced and I scheduled an appointment several days prior. Before my appointment, I confirmed twice with the technician and customer service representative that my the battery would be available at the store and replaced on-site.
This was the nearest store within 4 hours of my residence that would replace it same-day. The location and expected service from the store was enticing, so I decided to make a quick trip out of it. I even informed representative over the phone about my distance from the store.
At the store, the technician informed me that the battery was unavailable and suggested that I reschedule the appointment. This was extremely disappointing.
My recommendation is for the Apple Store at St. Johns Town Center to improve their communication and organizational strategies to avoid something like this happening to another customer. Had all of this been checked prior to customer's visit, this would not have happened. It's a simple fix that could prevent the store from losing customers.
The only positive thing I have to say about the store was that I was greeted and assisted immediately upon entering. Also, the technician arrived only five minutes after my scheduled appointment which is reasonable. Otherwise, I would give one star.response / report this review -
17 October 2017
I never leave reviews for places but my phone was glitching so bad I couldn't even use it.. went to the Apple Store and they told me a 3 hr wait. So I asked another lady named Whitney if I could make an appointment and come back another time, instead she multi tasked and help me with my phone when she didn't have to do that at all. She had me out of the store with a brand new working phone in 30 min. Thank you Whitney for making me feel like a priority and not making me wait 3 hrs!!! Such great service from her
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16 October 2017
Had some issues with my iPhone 7+ , I had contacted Apple support on there app VIA chatting (I love the Apple support App/ also I love the Chatting option) I had some issues with my 7plus ever since that damn IOS 11- that put freaking virus on my phone , had my phone all screwed up the lady at the Apple Store I was have some hardware and software issues on my phone so they replaced my Apple phone 7 plus I was really HOPING TO CHANGE THE COLOR I ABSOLUTELY HATE THE JET BLACK- so that's why I'm only rating this apple 3/4 stores because regardless of the color you should be allowed to Choice any freaking color the one guy going to say it's like a upgrade even though it just color change ( smh ) a color change shouldn't be considered as a upgrade !!!!!!!!!!! But other this apple is okay I'm glad I contacted Apple Support prior to going to the Apple Store I told him everything that was wrong with my phone I told them I did it factory hard restart I I also told them that I lost 5,500 pics and everything that was on my phone wasn't too happy about that but I deleted everything and did a factory restart and was hoping to fix the problems that my iPhone was having but I didn't it actually made my phone worse so Apple Support put in the notes that I should get my iPhone replaced also Apple Support is the one that made me the appointment (Thank God-That place was like a Zoo house) I feel that all the money that Apple makes the SHOULD open up more than one store in a freaking city (Jacksonville) my home town (Pittsburgh) is LIKE THAT TOO !!! Apple makes too much money entirely too much to only have one store that's ridiculous!!!!!!!!! This iPhones are getting more && more a year !!!!!! And always having issues. All because I did the update on my cell phone so anyways thank god for the apple support on making me a appointment, thank for for appointments because I was in and out , the workers was nice !!!!!!!!! And it was fast , but another thing I heard the phone they gave you for a replacement phone I heard through a friend that there not NEW PHONES IS THAT TRUE???
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02 October 2017
I was in this store like an hout ago.
At first we waited for somebody to attend us,20 mins later we started asking their representatives that isn't anybody available. So now finally we had a guy.
When everything worked out the guy said i can't have that phone since my T mobile account has many lines.
So now i went to T.mobile. Representative here checked everything out and couldn't find a reason why can't have a iPhone 8 plus. T. Mobile Rep told me to ask the apple rep to check it with a desktop n not the the thing like tab they have.So again i went back to apple store met the same rep. Told him that he should check the things out in a desktop. And now to my surprise The APPLE STORE doesn't have access to any desktop, so due to their lack of knowledge and having no access to a desktop is making me buy cellphone from other shop.
This is outrageous, if they have any such problems they should put it in writing outside their store so that people, specially mothers like me don't have run to fro with my kid in this kind of rain.
seriously hate you.response / report this review -
27 August 2017
I'm giving this store 4 stars solely for the customer service that Brian provided. He was very kind and dealt with my frustration in a calm manner and was very knowledgeable about the products. Thank you, you deserve a raise.
I've been an Mac owner since they were called Macintosh. Despite my affinity and loyalty to Apple, I'm seriously considering that this may be the last Apple product I purchase.
I recently bought a new laptop (MacBook Pro 15" with touch bar) and had problems with it right out of the box. The frustration actually started before I even received the machine. I had to special order it from China to get the correct amount of hard drive space and it ended up taking longer than it was supposed to, even though I paid for rush shipping. The fan was loud and turned on right away; the screen was flickering purple (I've heard this is a known issue with the touch bar); and I felt it was poorly/cheaply built. I talked to AppleCare twice and they had me go to the store. I decided to just return the laptop even though I would have to again special order an older model. I need the machine for grad school, and it looks like I'll be without a computer for the first couple of weeks. Step up your game, Apple.response / report this review -
03 July 2017
Every time I go in I get the best customer service! They always go above and beyond to make sure my issues are fixed and I'm 100% happy. Absolutely love the staff at the SJTC Apple Store.
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21 June 2017
Very friendly and knowledgeable staff. Would recommend to arrive early as those with out an appointment are required to wait in line to check in and then wait for the specialist.
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17 June 2017
I had a great experience with Whitney. My MacBook Pro had some issues with the keyboard and she quickly took a look into it and fixed it. Much faster service than the old store at the town center.
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31 May 2017
Everyone was extraordinarily helpful and friendly. We had to get my iPhone fixed, and a let's just say a very nice gentleman pulled some strings and made the process a lot easier on us. I'm normally distrustful of huge corporations like this, but at least this particular store treated us very well.
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07 April 2017
I just walked out of a I-watch fitness class. Colossal waste of time. Apple guy told me to do stuff on apps that were wrong and when he couldn't give answer moved on leaving me hanging. I thought seminars would be enjoyable, helpful and fun. NOT at this APPLE location. Here you get insulted and treated bad if you ask a question. Definitely NOT attending the rest I scheduled for next week.
Apple you need to open a customer friendly spot in Jacksonville. I relocated from Philly and had 4-5 options there!
I am an IPad Pro, IPhone and Apple Watch owner. I'd love help from nice Apple folks, unfortunately this is only game in town.response / report this review
