About
Location :
Added by Jopie, at 19 July 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 7:00 PM
- Sunday 11:00 AM – 5:00 PM
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12 Reviews
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19 November 2017
Fast and courteous service. Had my new phone in only a couple of minutes.
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07 November 2017
“The right hand does not know what the left hand is doing!” This is how I felt with the service people. A waste of my time and gas. How do these people get into these job positions? One guy says one thing, the next day another guys says something completely different regarding replacing a battery on an IPad Air. Keep your facts straight Apple!
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11 October 2017
They are not really helpful and caring! They try to be smart a$$ when it comes to technical support!
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21 August 2017
Terrible service. I go with a question regarding a potential purchase of software on their main website. The employee tells me that I just have to use any old iTunes gift card and not an Apple Store Gift Card. I tell him that I have researched this and that doesn't seem right. He assures me that the iTunes card will work.
I go home and try to purchase the software with an iTunes card and what do I see when I finish filling out all of the information? For payment it SPECIFICALLY says iTunes will not work for this purchase, only an Apple Store gift card. I will not be coming back to this location. I live in Santa Cruz, meaning this was a wasted trip and a waste of moneyresponse / report this review -
15 August 2017
I was getting pop ups all the time .. made app for 2030 hrs ,was out by 2045.. problem solved.. awesome people 5/5
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29 July 2017
Unknowledgeable staff and long wait times is an understatement. After waiting for a Genius for 30 minutes, he stays with me for 5 then goes and helps another customer and this happened to me multiple times with multiple different employees seeing as they had no idea how to resolve the issue. I had to wait almost a full 2 hours before my service was completed and even then it was only brought back to me by a stroke of luck from the manager.
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23 June 2017
First time in an Apple store and I was very happy with the experience. Everyone was helpful, knowledgeable, and polite. Looking forward to going there again.
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26 March 2017
Thank you Zack and Matt of the business team. Your professionalism, problem solving capabilities for my Macbook Pro has been superb. Thank you for your efforts and hard work.
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05 March 2017
Ryan Smith is a phenomenal employee and has always made my experience the best it can possibly be. He and the rest of the staff are very friendly, punctual and helpful!
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27 January 2017
Great staff and even though the store is usually packed it doesn't take long to get someone's full attention. They helped me with several purchases and I was in and out of there pretty quick.
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09 November 2016
Given wrong charger, had to return to exchange it. Nobodies fault but mine for not taking the MacBook Pro in and verifying (and for traveling with a charger that the cat chewed on). The stakes were high but the tech seemed confident. Had a meeting that night and a dead battery - had to wing it. Exchange the next morning was effortless.
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26 July 2016
I've now been to this store location four times and it has been excellent every time. The staff is friendly and knowledgeable. They are a very busy store. Best to go right when they open (10am) if you have no appointment and want to get to the Genius Bar. I have taken only one work shop to date but it proved helpful. I have signed up for five future workshops as a result.
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