About
Location :
Added by Jopie, at 07 July 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday Closed
Gallery
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12 Reviews
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07 December 2017
Truly the best dealership I have worked with. Nicole and the rest of the staff are outstanding, always willing to help you. They go out of their way to provide great customer service, to address your concerns. I have never felt that I was an inconvenience to the staff, that any question I asked was unnecessary, and that any concern I had was unreasonable. In fact, they have given me advice/direction that helped me even if it didn't help the dealership. Outstanding place!!!
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11 November 2017
Update: My old trade in vehicle was finally paid off after 3 or so months. The finance manager was really nice and helpful trying to fix the issue I had with contract. So finally after few months of struggling to get my old vehicle paid off, get new contract started, now I feel like I own a Acura. Thanks, John for following up with my situation. I updated to 3 star for the average of 1 and 5
The dealer that makes a luxury car look like cheap used car. We bought the car at night and asked for gray but they gave us a silver model. The new mdx has its own issues being dirty and this rubber piece by all windows falling off. Then they mess up on my paperwork and send the statement to wrong place. They mess up on the down payment not being processed. And they asked for me to sign a new contract, which I didn’t. All my years with Honda and my parents experience with Honda was the best. So I thought I should give Acura a chance and this dealer just ruins the whole experience. I would drive few more miles and go to other Acura dealer because this one will most-likely go out of business again with the new owner..response / report this review -
19 October 2017
Bought my MDX new at Ann Arbor Acura in 2008. Nicole Winkler, the service manager, is always professional, friendly, and extremely accommodating. Today I had an unexpected flat tire and a doctors appointment I needed to get to. Nicole was able to get my tire fixed quickly and I was on my way to my appointment . I ALWAYS buy my tires at Acura because of the incredible service, and I’ve had all my maintenance done there as well. Thanks again Nicole and Acura!!
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07 October 2017
The one issue is that the salesman was pushing the cars on their lot and I had a different model in mind.
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20 September 2017
The dealer that makes a luxury car look like cheap used car. We bought the car at night and asked for gray but they gave us a silver model. The new mdx has its own issues being dirty and this rubber piece by all windows falling off. Then they mess up on my paperwork and send the statement to wrong place. They mess up on the down payment not being processed. And they asked for me to sign a new contract, which I didn’t. All my years with Honda and my parents experience with Honda was the best. So I thought I should give Acura a chance and this dealer just ruins the whole experience. I would drive few more miles and go to other Acura dealer because this one will most-likely go out of business again with the new owner..
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16 September 2017
Russ at the parts department was extremely helpful and nice. Would definitely recommend using their services.
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18 August 2017
Very stress free and laid back. Prices are not ridiculous like most dealerships.
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09 June 2017
Very friendly. Good service. - 1 star for slow service.
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12 April 2017
I am a busy professional that does not have time for games. I submitted pricing requests from 3 dealers and Ann Arbor Acura was the more competative offer. More importantly, they honored a mistake that I HADE MADE as well as delivered the vehicle to my office. I have been buying cars for 30 plus years and this was by far the easiest most honest transaction I have experienced. Hats off to the Manager Jay and the entire staff.
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02 March 2017
Excellent customer service!!! Friendly and always willing to help. Highly recommend buying the vehicle from this dealer.
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30 January 2017
I just received correspondence from Acura financial that I'm being charged a $371 lease turn-in fee. While I was clearly negligent in thoroughly reading the contract and signed at the bottom, I am very disheartened by this. I've been leasing vehicles every 2-3yrs for over 20 years (two of which were Acuras) and have never been charged a turn in fee. I can tell you with 100% certainty this fee was not specifically brought to my attention during the signing of the paperwork, because I would not have agreed to it.
At the time I leased the Acura, there were some shady things going on. Days after I leased the car I was told the sales manager was let go and I all of a sudden was sent a refund check because more money was charged to me than what was supposed to be. Now in light of this turn in fee that was slipped in, I feel completely duped by your dealership and by Acura. For this I will never do business with your dealership again. I sent two different people at the dealership an email about this, giving someone an opportunity to make this right but no one was bothered to respond.
Another thing, I turned in my Acura a month ago and your dealership keeps harassing me with emails and phone calls about making arrangements to turn in my vehicle. Clearly you guys need to get your act together.response / report this review -
14 July 2016
We have bought two Acuras from this dealership and they are always very helpful. Our most recent experience is especially pleasant. Stuart, the manager, is very courteous, patient and straight forward. not pushy. no playing games. We can talk right to the point other than playing salesman shows. They gave us a good deal and good services.
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