Amazing stay. Above and beyond was the service provided! My Husband left a bag of clothing in the room. I called once to the airport and they had to identify me, but once they did it was sent free of charge and received within 2 days of check out! So amazing! Thank you! We come to the same convention every year, and as long as it is located in Anaheim we will stay with you!
Extremely clean hotel with friendly staff. Both rooms service and concierge were very responsive and helpful. They even had a spare toothbrush and paste delivered to my room in 2 minutes of my phone request. The concierge lounge has great food (a rare thing for concierge lounges) and some decent wine available.
We visited here for a Christmas party in one of the large ballrooms. The food was good considering how many people they had to cook for, but nothing amazing. The service was very good and the sound system was great. The bathroom facilities could be improved. We did not stay in the rooms. Overall it was a good experience.
We went there for a corporate party celebration. Their banquet food was delicious: fresh veggies and creamy hummus, juicy steaks, creamy mac and cheese, asparagus and green beans were perfectly cooked, not too soft. Amazing desserts in great variety. Employees were super nice and helpful. I really liked how they had staff helping out with the parking: traffic was bad and one wrong turn could easily cost half an hour, so they had people every fifty feet showing which way the parking structure is.
My wife and I stayed here for a few nights while we visited Disneyland. We booked through a third party and when we arrived they advised us that, due to a convention, there werent any queen beds and we were given two doubles. Our disappointment must have been pretty obvious because the clerk apologized and comped our parking fee. We hadn't even said anything and they anticipated our needs. The room was quiet and luxurious. The beds were comfortable. The buffet was incredible and we ordered sandwiches from the kitchen on one particularly late night. Excellent BLT. Every person we spoke with was very helpful. I will definitely stay here for my next trip too.
Did a site visit here for a program I'm sourcing for work. Venue and sleeping rooms are very nice and updated this is a venue that puts back into the hotel what they make. Great service. Walking distance to convention center and Disneyland. Bathrooms in guest rooms are a bit small/tight.
The most crappy nice hotel I have ever stayed at!!!! Check in Friday.. came back Saturday night at 915. room was not cleaned.. trying to leave the garage Sunday night for a dinner.. got stuck in the garage for over 48 minutes. as a matter of fact I am still here. called and asked the front and they said the managers are aware. was told it was user error but no one came to help. overall worst experience
Although the hotel doesn't have all the fun amenities (water slides etc) that some hotels do surrounding Disney, the service has been outstanding. Staff has been extremely friendly and very fast at meeting our requests. Our room is great and clean and has met our needs.
I was in for a conference. The rooms are nice and quiet. I ended up on a low floor so my view wasn’t great, but that is not the end of the world. The staff was surprisingly friendly and welcoming. I had nice interactions with both the front desk and the bartenders in the lounge. I would certainly stay there again.
We had a very pleasant stay. The staff were helpful and courteous. There was a problem with our bill at checkout, and the front desk fixed it quickly by phone. The hotel has three restaurants, to fit all prices ranges. There is very easy access to Disneyland, and we had a special Disneyland package with very nice perks.
Really clean. Super nice staff. Everything is A+++.the service is amazing. They really work to go over and beyond. The area is also nice and they provide shuttles!
Very modern and extremely clean. The bars were excellent and there are very good facilities here. It has a nice outdoor swimming pool. It's a good location to the Anaheim convention center and 10 minutes away from Disneyland.
Came for a convention. Good spacious space. Was able to find parking in the structure. They were able to accommodate us for the food during our lunch break easily.
Awesome hotel with great service. I was having issues with my confirmation and Devin (at the desk) was the best at resolving it. Very patient and professional. My room was HUGE and very comfy. Parking was very easy. Beautiful hotel, bar, rooms. Enjoyed this stay a lot. I'll be back. #Clydeafornia
The customer service was amazing. Check in isn't till 4 pm but the woman was nice enough to let be check in at 9 am. The room was nice and clean and had a great view of the pool area. I was able to order beer and snacks all night while i watched movies on the huge tv in the room. I will be staying at the hotel next time i visit Anaheim.