As you walk into a drab lobby with a carpet that is so faded it looks like it's from your grandmother's you are greeted by staff that really has no idea what's going on in their hotel. Oh yes, the world's tiniest store in the lobby may or may not be open, depending on how the proprietor feels. Don't worry about your bellman, front desk or that "customer service button" on the phone because no one will answer it. We arrived in our room, after waiting for several hours , to turn around and pick up our own luggage at the bellman's desk. I rang every number on that room phone for 15 minutes without one person answering. During one evening while waiting in the lobby for friends we were pleasured with the story of three employees behind the front desk discuss the different women they had "conquered". Oh, the beds are awful and the pillows are from Walmart. Spare yourself the nightmare..
Great room, beds are furnishings are comfortable. Main gripe is the air conditioning is almost useless. Set it to 60 degrees and it took hours to even begin to feel cool in the room. Other main gripe is the ridiculous cost to park your car. Ends up being about 20 bucks a night with tax. Not sure if I'll come back due to those two issues.
Very nice hotel. Quick check in. Spacious and CleAn rooms with living area, refrigerator, microwave. Great view of the pool from our room. And did I mention warm walnut chocolate chip cookies at check in?! Amazing!!!
Excellent hotel to stay at for Blizzcon. It is about a 7-9 minute walk to the Convention Center. Rooms clean. The only thing that was a little off and not by much is I like my room freezing at night it was cold maybe 5 degrees off from freezing. Free warm cookies every time you pass the front desk ask for them. Staff is awesome
This stay has been awesome. Came for Blizzcon and it's an easy walk to the convention center, about 3/4 mile, without having to cross the street. The cookies were great and so was the breakfast buffet. Plus coffee downstairs this morning only cost me $3. I'll probably stay here again next year.
I did not stay at this hotel. I attended a seminar. I did go to the restaurant located in the hotel. The food was very good. Both lobby and restaurant were very luxurious. I'm sure the rooms would have been the same.
Great location. Close to Disneyland, Convention Center, and restaurants. Hotel and rooms were very clean though the rooms are a little dated. Staff were mostly friendly. Only negative was when I first arrived. I had my reservation open on my phone in the Hilton app, and the staff member checking me in tried saying that I booked the wrong hotel. I showed her that my reservation was with this hotel, and that I had already checked in via the app. Miraculously, my reservation was for this hotel. So they were trying to move me to a different hotel to book my room to someone else at a most likely much higher rate.
Great place! I love staying here whenever I go to Disney or if I just want to have a good time in the area but not drive home. We are Hilton rewards members and we love our special 4th floor! Everything is always clean and the staff is helpful and professional !
The room is decent. Clean, but old. The layout is weird. The bathroom and bedroom doors are awkwardly placed, often blocking what you’re trying to get to. The wait time at the elevators are not long, so I appreciate it. There’s a small gym, a pool, and a coin-op laundry room. They give out cookies like it's candy. So, it’s amazing! The magnetic door locks are one of the best I’ve ever used. It only takes one swipe and you’re in. So, I definitely appreciate that. Customer service was great. Nothing to complain about.
I recently had an opportunity to stay for one evening at the DoubleTree for a business trip. I had originally booked two evenings by mistake and when I called the hotel only a day before I was supposed to begin my stay to cancel one of the nights they were incredibly helpful and it was resolved immediately. The stay itself was nice and without issue. The room was setup very nicely as a studio with a separate sleeping area and a very nice bathroom. The hotel is located close to shopping, restaurants, and of course downtown Disney. Overall this was a very pleasant experience.
Very clean and well maintained hotel. Beds and pillows were very comfortable. Staff was friendly. Only hiccup was that we were told the shuttle comes every 20 minutes at the pickup out front. Took well over an hour and the staff were little help as to what we should do.
Good hotel. Great staff. Nice, clean, well maintained rooms. Pool is a little small and some nickel and diming on extra charges my only complaint. No express check out offered here, which is a drag when you expect it as a Hilton Honors member.
Fantastic hotel in walking distance to Disneyland (about a mile). The rooms and bathrooms look to be on the newer side as is the rest of the hotel. The lobby and facilities are modern and clean, and best of all the staff are top notch. Would definitely recommend to anyone looking to stay near Disney or the convention center. I will definitely be back to this hotel next time in the area.
Great location to convention center and within walking to Disneyland (but no shuttle). The rooms were clean and spacious and the staff was super helpful. It seems great for business and family trips but not many options for eating within close proximity.
The staff has been incredibly friendly and accommodating since I've arrived to help ensure a great experience. The check-in process was easy and the room we got set up with was great. Location-wise, it's a great choice for both events at the convention center or visiting Disneyland.