I was there few weeks. I did have spa room ex but 1st time couldn't use was not clean. Love my making girls they rock. But was disappointed had u a jucuzzy room like 6 day got in 4because was mot clean so ya
Was in my room for about 2 hours and went to use the bathroom and two cockroaches went running when the light turned on. Caught them both and when I told the attendant she was like I asked for them to spray that room.! She then offers a room upstairs at the other end of the building.. had to stay , couldn't use jacuzzi cause who knows what woke up to eat breakfast and it's just put into a room next to the one I had cockroaches in ! Plus gallon milk jugs for everyone to share and for a customer to just drink out of the jug(assumption) I left before 11 am and it still shows that they are charging for two nights! I don't think so, after all that !! .. I stayed one night and couldn't really even sleep because of the above situation. Perfect location for the fair grounds!!! Better clean house before u expect me or others to ever show up ..
9/20/2017 they said they returned my money last week !!! Still have not seen it !!!
Horribly rude owner.
My fiancé was sick and he was in need of a restroom fast. There was no sign the bathroom is for paying guests only. He was visibly sick, after leaving the restroom, we went to buy pretzels from the vending machine. the woman was yelling at us saying if we weren't staying we couldn't use the restroom or buy food from the machine. We apologized, expressed him being ill as he was sweating and Ill looking. She CONTINUED to keep yelling at us the entire way out the door as we apologized. A horribly mean lady with no customer service. I could not believe a business owner in customer service would be so horrible.
Just tried to stay there tonight. Only in the room for 1 hour. Pulled back the bed spread and a clock roach ran out. Caught it in a complementary cup. Took to the front desk for a refund. They were nice and refunded our stay. Long unexpected ride home tonight. Will never go back.
Pool is always locked key doesn't open it have to ask someone at the counter to open it and no one is ever at the counter. That is also the same for the lobby bathrooms. Very poor customer service. Advertises pool and hot tub but there is no hot tub
People at the front desk are always friendly and there to help if you need it. Rooms are clean and sanitary and we'll stocked with the necessities needed for a comfortable stay. Has a clean pool and hot tub, as well as an arcade room and vending machines.
This is a nice quiet place to stay, but the pool needs some work.
Let me just say Sam the owner is a great guy he checked us in and everything I have asked for he has gone above and beyond with a smile on his face. The rooms where very clean (could use an updating) for the price this is the hotel to stay at in the lansing portland area
For the convenience, safety & indoor pool!, I give it 4 stars. It is nothing fancy, basic but clean & quiet. I got stuck in a white out on I 96 & choose to stay here overnight.
I just attended an event here today, and heard from one of the other attendees that the party was almost forced to leave because of her presence - she had a previous disagreement with the owners. Even though she wasn't the host of this event, because of her presence, she was told, "I don't like this. I don't like you. get out". & The host and helpers were initially told to leave - a half hour before the party was to begin! The lost time for setting up trying to reason with the owners.
A good little hotel, nice and clean rooms and wonderful staff, hotel well maintained , pool was great , overall it was excellent stay , will come back again