About a week and a half ago on a Sunday evening I attempted to call the place in order for pickup. First two times a call I was hung up on. The third time I called I asked to speak to manager and was told there is no manager. I then asked who was a person in charge in. The lady on the phone replied that it was Aldo himself and that he will not be back in the restaurant for 4 weeks. It was obvious to me that the crew that was working that night did not care and did not have the best interests in mind for the company and could care less about the customers. As a result of chosen the competitor to order pizza from. Perhaps when they decide to hire competent workers I might return.
I appreciate the quick response and can respect you. However, I've managed many restaurants, and I know there are many ways to hire good help but it requires the manager/owner to be proactive and aggressive. In today's climate, you can not expect good help to come running to you. If you want to hire teenagers that is fine, but you need a manager to manage them. You cannot expect to hire a couple of teenagers and run your business. That is a recipe for failure and that is the results you are seeing.
Wow!!! Where do you start. It is Father’s Day decided to order pizza in. It was awful!! It cost me $100 in total between 2 large Pizzas, wings and dessert. It was a total waste of money. Couldn’t eat it was so bad. NEVER will eat there again. I guest these kids just don’t care. I hope the owner wakes up before your business goes under.
We were so excited to get our subs! Unfortunately, they were worse than gas station subs. Probably the worst sub we’ve ever had and feel like our $22.00 was wasted. First one was supposed to be an Italian sub but looked like a little kid made it. Second was chicken parm and looked like cut up chicken fingers. No flavor.. Not worth the money. Such a bummer 😢
**DO NOT BUY HERE**
Ordered a calzone and it was completely raw dough, had to throw it away since the dough wasn’t cooked at all. (We had multiple people try it since it could easily be mistaken for cheese but we all confirmed it’s dough)
Pepperoni pizza? Made me nauseous after 1 slice. You’ll be better off with a gas station pizza.
Spent $45 to throw the food away.
Although the food, service, and atmosphere were lacking, I gave two stars because I know times are difficult now. But because my pizza was burned on the bottom and cold to on the top, me requesting over a couple of days to speak with a manager or Aldo personally and never getting contact or customer service, the inability to traverse through the store in my chair, and the so-called supervisor "Natasha's" attitude - I will never go back. Shame also, this family's restaurant has been in Rio Rancho as long as I could remember and I even went to school with the owner.