Affordable Optical

Location :

6170 Grand Ave # 451, Gurnee, IL 60031, USA
Added by Jopie, at 27 October 2016

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• Noopur Walia

  26 November 2017

  Absolutely terrible. I called them to ask about my previous year's prescription. The asian man picked up and yelled and said they are busy and told me to come to the store and hung up. Pathetic people.

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• M. Diaz

  03 May 2017

  HORRIBLE HORRIBLE SERVICE! Everthing about my experience with affordable care has been the absolute worse. I went in with a different prescription and at the time nothing was said about that being a problem. I went in a total of three times each time the receptionist (old russian lady) was rude. My insurance was covering everything, except a service they offered me. Basically to reduce my lense size and to reduce glare. I went in for my glasses and rushed out of there (as I was on my break) When I got to work I got my glasses out and saw that my left lense was HUGE in comparison to my right. It looks like i a magnifying glass. So I called and complained to the manager and he was rushing off the phone. I asked why when Im trying to explain to you why I am dissatisfied are you rushing off the phone? He said he had another call and to just stop by the next day. So I did that, I went in asking for an owner and for a refund. The owner refused to do so he did not apologize for his rude staff. Went as far as contacting security but even security could see he was in the wrong. Mall management contacted the owner who refuses to do anything. All in all this business is horrible I do not know how they are still open. It is clear the owner, manager, whole staff do not care about their customers. Do yourself a favor DONT SHOP HERE

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• Beth Hudson

  10 April 2017

  Rude Dr with no people skills. She rushed through my daughter's exam and was condescending in the way she spoke to us from beginning to end. During the exam, my daughter kept telling the Dr that she couldn't see through the lense, when she was focussing it. She was aggravated in her tone and words and told my daughter it isn't possible her eyes are that bad, and kept having her look through lenses that weren't her script. (My daughter is almost legally blind without glasses.) She ended up giving my daughter a wrong prescription and when we picked them up, my daughter could not see well through them and the Dr and female front staff both rolled their eyes at us and started laughing while looking at each other. She stated she would not redo the exam for the correct prescription because she already gave us one for the hear, per our insurance. Yes, the wrong one!!!!! Very rude and unprofessional staff. Went to the other eye Dr on the other side of the Gurnee Mills mall and had a great experience. They were surprised at the eyeglass prescription my daughter was given, after he did the exam.

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• Dionana Brough

  26 March 2017

  I was doing a price comparison within the mall. The front end lady was very impolite, rude, inconsiderate toward the customers. She can't even speak English well. I asked about a special they had and she clearly pointed out a rack from 1970s with 1980 to 1990 glasses. I've worn glasses since I was very young and I get a pair every Two years so the style selection was a disgrace.
  That lady rolled her eyes at me 3 times I don't expect that from. A lady way past 40.
  Don't buy from this busineess. It's not worth in aggregation. I didn't purchase a thing due to additude, lack of newly updated glasses and the store smelled like burnt pork chops.

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• Jaz J

  18 January 2017

  The guy at the front was very nice and respectable. Dr. Goldberg on the other hand, I didn't like her or the lady receptionist. They both lack people skills. Rude and frowning for no reason. When working with children you should really smile more, I promise it doesn't hurt. Do yourself a favor and try other places before you come here. Good luck if you give them a shot. Never again for us!

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• Nina O

  03 November 2016

  very satisfied,good service and doctor!!!
  about medicate customers: FYI management always tell you to make an appointment and you will be taking as you come in at your time,maybe 5-10 min wait,like at any doctors appointment.
  I was there when that person was there and he was asked politely several times by the staff to please make an appointment like other people do so you can walk in and not wait,but when you do the walk in hours you need to let people with appointment go first,after all it's only fair,they did wait for over 2 weeks for their set up time.And also very few places accept medicate, most do not.

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