Great care from the doctors all the way to the housekeeping services. The nurses are the friendliest and professional as any other hospitals I've been too. Keep up the fantastic service and care. Go 5th floor!
So far so good. So far I love the staff and room service menu.
I wanted to get treatment for alcohol and they told me that I had to get admitted through the emergency room, so I went. As soon as I got to the hospital I told them what I was there for and they were all on board. They even had security come down to take my belongings before they took my blood and gave me a multivitamin. After a hour of waiting to get admitted to the program, a doctor, who I never had a conversation with before appeared and said that I could go home even though she did not like my blood/alcohol level. In the end, they sent me home with prescriptions, and a stack of papers to ready through to find a treatment center, oh and of course they charged my insurance company $3000. Oh and the Patient Relations person, Jenny Laird was very rudeTOTAL WAIST OF TIME AND MONEY!!!!!!
I and my husband have been to countless hospitals in the suburbs and the city and this is the most amazing hospital! The staff from the e.r to the cardic unit to the front desk ,the cafe,giftshop,valet were phenomenal! The cleaning staff is unsurpassed in maintaining this hospital like ive never seen , the nurses the c.n.a's the care team were superb going above and beyond ! My husband left northwestern mem in Chicago 1 week prior to coming here were he went in with chest pain (he already has cvd,diabetes &7 stents) he left nwm down town with only a chest xray while being there 2 days and told it wasnt his heart) well the amazing dr Fenner did a cardiac cath and my husband had a 99% blockage ! Saved my husband's life ! So for anyone and everyone looking at this website I implore you to make Goood Samaritan your hospital of choice ! Thank you Good Sam's whole staff ,you are a Godsend!
I BEEN GOING TOO GOOD SAMARITAN HOSPITAL FOR ABOUT A YEAR NOW. HAD 2 OUTPATIENT SURGERIES, LAB WORK SEVERAL TIMES HAVE A CARDIOLOGIST & UROLOGIST THERE WHO IS THE NICEST PEOPLE PLUS RECENTLY AN ER VISIT FOR INJURED KNEE. THE STAFF IN ER WAS EXTREMELY PROFESSIONAL & SHOWS CONCERN FOR PATIENTS WELL BEING. EVERYONE WAS PLEASANTLY FRIENDLY EVERY STEP OF THE WAY. FROM REGISTRATION, NURSES & DOCTORS & X-RAY & MRI TECS WERE VERY NICE. THE HOSPITAL SHINES LIKE A PALACE. GOOD SAMARITAN HOSPITAL SETS THE BAR HOW A HOSPITAL SHOULD BE LIKE. TOTALLY PROFESSIONAL FROM BEGINNING WHEN YOU WALK INN TOO YOUR DISCHARGE. IF I COULD GIVE A 8 STAR RATING THAT'S WHAT IT WOULD BE. SO I SAY GOOD SAMARITAN DESERVES 5 PLUS STAR RATING
The staff and doctors are the best I have seen. There is no other hospital in the area I trust more than Advocate Good Samaritan!
They put me in an unsafe position. They failed to recognize that I had a bad reaction to the two drugs they gave me and was not functioning. Instead of addressing it, the nurse added notes to my file to try to cover it up. When I complained to their public relations, I was told I would receive a return phone call and did not. This hospital is not safe. And they aren't professional. If they can't can't recognize someone in distress and who is not functioning normally, they shouldn't be in business. How does an organization win the Malcolm Baldrige Award when they don't problem solve and instead sweep problems under the rug?
Had a terrible experience at the ER. One of the staffs was rude. These ER people need to be taught how to treat people right especially you are the face of the hospital. No wonder you have poor reviews. Will never come back and would never recommend this hospital to anyone if you wanna be treated right.
We had a wonderful experience here (for the most part) during my mom's surgery. Food would come late sometimes, but overall the people were very nice and helpful. Highly recommended.
Both of my parents have been to this hospital numerous times for a huge variety of reasons. They have arrived there by ambulance as well as driven by a family member. I am shocked by the negative comments even though it is obvious a lot of them are from the same group of family and friends, bringing down the amount of ratings for service and treatment. My mother, a medicare patient, is in there now from a fall which caused a broken hip and the need for surgery. Everything may not have gone as quickly as we wanted, but we also understand she needed specialists and they are not sitting in the next room waiting for someone to come in. She was kept comfortable and ALWAYS treated with great respect. Everyone from the ER staff to the "transporter", I think his name is Luke, to the maintenance employees have been kind, have great sense of humors and are very gentle and caring. While my Mother was coming out of the anesthesia she actually mentioned how funny and nice Luke was. I, along with my family, are very happy with the treatment being given to her. The only complaint would be the cafeteria not being open on weekends, but there is small coffee shop with a variety of snacks and such. Our thanks to everyone at Good Sam
They hire employees who explicitly admit to hating Hispanics. This woman Paige Doyle clearly doesn't care about patients or there well being but it's more concerned about the place they were born. I don't think any place called Good Samaritan Hospital should have such employees and to be quite honest it's false advertising.
The service here is amazing and for the most part there are very caring and awesome people who work there. However, there is an employee by the name is Paige Doyle who believes that racist and ignorant comments are acceptable towards the community and specifically Hispanics. She has truly disgraced the name and should receive some sort of disciplinary action.
Had minor surgery yesterday at Good Sam and the nurses, techs and physicians were wonderful. Great communication all the way through, from scheduling and pre-surgical instructions to post-op care. Beautiful place and wanted to say thanks to all for their kindness and for taking great care of me!
I went here at 9 pm with my family to accompany my sister who has gone to labor. It was a horrible experience. The maternity waiting room is complete garbage, not comfortable at all for staying overnight and too cold and also no way to dim lights so it's way too bright for anyone trying to catch some sleep. It's a really open area, not private at all. There was no vending machines or complimentary coffee available in the waiting room, so we had to drive to a nearby restaurant just to get coffee as no cafe's in the hospital are open at 9pm and beyond until 10 am or so, something that should be necessary and available at all times at a hospital. Also the staff is rude and kicked us out rather rudely after my sister's nurse told her told we can go in. We did not expect to be treated this way at this hospital. My family including my sister and her husband will not be going to this hospital anymore. I will not recommend this hospital to anyone.
From the moment I arrived at the facility for my surgery, to the time I was wheeled out a few days later, every single person I interacted with at Good Samaritan was first class. Every nurse made me feel like I was their only patient, even though they were very busy. I never once felt like they were rushing me through. Two nurses in particular on the 5th floor, Angelique, and Nadia, were especially friendly and helpful. Highly recommend this facility if you are in need for a top quality hospital.