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Added by Jopie, at 11 September 2016
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10 Reviews
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31 August 2017
The staff at the facility are nice. But i cant say the same about room 22. We booked in for 6 people (4 Adults and 2 kids) there was only 1 spoon and 2 plates in the room. so off i went to office to request more. There was black mould in the bathroom where the wall paper was coming off. The TV wouldn't work so again i had to go to the office to report it. I bought people there all the way from South Africa needless to say they were disgusted. Should there should be an inventory in each room that should be checked as soon as a customer leaves or arrives??? There was no bedding for my kids so again i had to go to the office to request bedding. i wouldn't recommend the facility. You pay so and only to be disgusted with the facility. Our fridge kept switching off so the meat went off. The stove was not working correctly so we had to make another plan.
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22 August 2017
Hone (John) and all the staff were the most fantastic group of people me and my family have ever encountered at a resort /motel. Nothing was a problem as we stayed for 4 nights we were always provided with clean linen (towels mainly) as we had our own private spa bathe which we used everyday beautifully clean rooms that were always warm, comfortable beds, low noise level, affordable pricing. My 60th birthday present from my children was really enhanced by the friendliest people that I met at this resort
Me and my family will only ever stay at this resort when we are back in beautiful Rotorua
Excellent service fabulous staff
Tena Kotou Tena Kotou Tena Kotou Katoa
Hone and his staff
Menehira whanau New Plymouth NZresponse / report this review -
13 August 2017
Dirty place, cockroach in the bed, broken windows Better sleep outside
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20 July 2017
Nice quiet environment, was clean, housekeeping was awesome - Thank u💐. Staff at reception were very friendly and helpful- Thank u guys💐. We stayed 5 nights and we were 8 in total stayed in 2 bedroom apartment large space for all of us.
Thanks for the lovely time 😊 💐✌response / report this review -
09 May 2017
This is a no go place to stay.
Not happy with our one night only stay
Rooms are very dated with the maintenance well overdue. Holes in walls, kitchen bench top burnt and dented. The pool we didn't even bother with as it was dirty.
Website must be using older photos as they look nothing like the place is now.
Staff make you pay upfront so when one complains they won't refund.response / report this review -
03 February 2017
Dont go here. Better off sleeping in your car. The staff are as apalling as the 'hotel' (barn) itself.
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25 January 2017
Shocking! Stay away, cleanliness, broken windows, dirty fridges, unclean sheets. Staff have done nothing to remedy and don't seem to think there is much of an issue.
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05 January 2017
We DID NOT enjoy our stay at SilverOaks Resort Heritage, Rotorua. Vinyl and paintwork chipped, Spa broken, tv not attached to the wall, bed covers old and faded, outside needs painting and tidying up. Whole place is shoddy and uncared for. Would not recommend it and will not come again. Very disappointing experience. Photos on website not accurate and must be years old.
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26 December 2016
Zero maintenance property. "Set and forget business." Quite noisy(very close to the road). It's probably ok for one night.. otherwise get a better value for your money on Airbnb.
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18 September 2016
Manager i think it was, was very friendly. Unfortunately thats about as pleasant as it gets. Room was very worn, with a few maintenance issues. There was tea and coffee provided, but no jug for hot water, instead a pot. Towels were changed daily which was good, as was soaps and shampoo. Not sure if pool was running, but was very dirty. Also i think our beds had fleas, was very itchy (even without the blanket). I did not tell staff or management as you would expect these simple things to be dealt with anyways. I only rate as a 2 because the manager was so friendly, would be a 3 however lady that served me before the manager was rather rude
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