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Added by Jopie, at 12 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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18 October 2017
I had a six day stay. By day 3 I felt like family. Friendly staff who at times seemed to read my mind, beautiful breakfast and great guest amenities. Terrific on-site gym, pool, steam room! Your Auckland facility is top notch.
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17 September 2017
Unfortunately we arrived later than we were planning (airline delays). Had a fabulous stay (except for the view of the Microsoft office from our room), but everything else was a plus. Bed and pillows amazing as were the staff. Very pleasant dining experience, both for dinner and breakfast. Would highly recommend.
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14 September 2017
Firstly the rooms and facilities are outstanding and can't really be faulted. However there were two things that could have made my stay more memorable. Firstly i waited for 15min before someone severed me at breakfast and it wasn't because the restaurant was full! The second point i would make is the noise that you can hear in your room. My room was on level four and across the Road from the bus terminal. This made sleeping impossible from 4.30am in the morning, in which wasn't pleasant to say the least! With a hotel of this level you would expect much better sound deadening/insulation. I was told at the time of checking in that I had been allocated a premium suite (which you pay a premium price for), so it would be fear to say you would slightly higher exceptions. I've stayed at the Sofitel many-times, but haven't been in a room on that side of the building and hope that I never am again!
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13 September 2017
Staff very friendly and willing to accommodate any request. The bed was extremely comfortable. Room was clean and well sized. Lovely view. Lava restaurant excellent, food delicious. The lobby was so calming, the water features beautiful. Everything well maintained.
My only slight criticism was, it was my husbands birthday and the whole stay was a complete surprise. I had requested as part of that surprise we had champagne and birthday nibbles on our arrival to our room. Unfortunately this did not happen. We did not receive this until an hour after our arrival even though I told the hotel when we would be there. I was very dissapointed in this.response / report this review -
31 August 2017
From the moment we arrived we were made to feel like valued guests. It was my husbands birthday and they acknowledged that at check in and also provided a surprise birthday cake in the room. We dined at Lava on site and they also acknowledged Michael's birthday. All the staff were friendly and accommodating and we were sad to leave.
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13 August 2017
My husband only stayed for one night but left with nothing but good things to talk about. We stayed for my birthday, which the hotel staff were aware of and they couldn't be more amazing, with a beautiful dessert brought to our room and a lovely card from the staff to say happy birthday, all free of charge!
Any interaction we had with staff was very friendly and professional, they made the experience extra special.
We also got massages at the SO Spa which were phenomenal, we went away feeling so relaxed and they really exceeded our expectations.
The room was also immaculate, beautifully presented and the bed was really comfortable.
Highly recommend staying here. Everything is done so well, down to the final touches. Thank you for looking after us so well on our stay!response / report this review -
01 August 2017
My stay was amazing. Everything from the gorgeous room, the amazingly comfortable bed and the huge bathroom.
The turn down service was a fantastic surprise, little chocolate, a bottle of water and slippers by the bed.
Breakfast was superb - the options included were very varied.
The late night cocktails we had at the bar were served by a very friendly gentleman, and the nut platter served earlier in the evening at the bar was delicious.
The only thing I would say is the room needed a better light over the bathroom vanity for makeup :).response / report this review -
20 July 2017
I could not fault the service or the property in any way. Attention to detail was at its best. The room service and food was excellent. The staff were polite and very prompt delivering extra toiletries. The decor in the room was sublime and the view of the viaduct basin and Sky Tower was incredible. I would highly recommend staying at the Sofitel for a world class experience.
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15 April 2017
Very comfortable, staff were friendly and helpful. I do wish however there was more lighting in the room. I had to keep the block out blinds down most of time for privacy as it was easy for people to look into the room. Other than that loved my stay at Sofitel.
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14 April 2017
It was my mothers 90th Birthday, and having come out of the depression we thought it would be nice to take her to a 5 star Hotel. We had two luxury rooms which had a connecting door, every body weather it was concierge or the waiter at breakfast, the restaurant team every one was so friendly and courteous. My daughter had booked to have her nails done absolutely Love it. Can not speak so highly of the rooms and the hotel team, are differently go to come and stay again such a beautiful stay, even the concierge remembered my name every time i had a question or just returning to the Hotel very impressed. A Great big Thank you to your Team. Sorry about all the 10's but enjoyed the stay that much, my mother rings me half a dozen times a day to said how much she enjoyed her stay, you and your team made an old lady very happy. Thank You.
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10 April 2017
Very pleasant. All staff where helpful and friendly. The room was clean and well presented for our special stay. The whole experience was delightful
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05 April 2017
Great location with many restaurants and local hot spots around. Helpful staff and the bar fridge regularly restocked. Room spacious and clean and good size bathroom.
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19 March 2017
Where to start? well I don't know, all I know is myself and my partner enjoyed Sofitel to the T, and is was well above expected. From the outside it can be deceiving as most hotels tower into the sky, but don't be deceived, this is flash as they come. Awesome staff, they were all lovely and the guys doing the cars were just tops. If you're going out for a night in the town, or just want a getaway from it all (like we did) this is a great place for it. We also though the pricing was more than reasonable for what you get, surely there will be some whining buggers about costs and everything possible, but reality speaking it's actually very good. We will be back as soon as we can! Thanks for having Rogue One on the movie list too! that was just gold after dinner!
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