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Added by Jopie, at 21 February 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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11 February 2023
We called Eichardt’s hotel on the morning of of 11th of Feb to ask for breakfast options. The Grille staff mentioned we could walk in to the restaurant and that the breakfast is served till 11Am.
When we walked into the restaurant 45 mins after our call around 9:30, we were told that they aren’t taking any walk ins. The breakfast menu was displayed outside the restaurant which was a clear indication that the restaurant is open for walk ins. The waitress we dealt with didn’t have any consideration of accomodating for 2 people despite us having called earlier.
This place looks great from outside and perhaps the food is also highly rated but the hospitality and processes could be improved.response / report this review -
10 February 2023
I have stayed in fabulous hotels, all over the world and would have to say that Eichardt’s is amongst the best.
We had a luxurious room overlooking the lake, well styled, comfortable, functional and clean.
Service was exceptional in the hotel, restaurant and bar with staff very knowledgeable about the wine, local produce and attractions to visit.
I could not fault anything.
Thank you, our stay was incredible and relaxing, what you want from a holiday.response / report this review -
19 December 2022
We have stayed so many places, Eivhardt's was one of the best experiences we had. We stayed in the Residence which is not at the main hotel - it is a 5 minute walk but awesome. An entire house for ourselves with a great view. And they stocked it for us to use.
Three staff here were amazing - we had issues with lost bags and and needing help with dinner reservations, they were all extremely helpful. Every person there tried to do whatever they could for you (special thanks to Casey and Edgar who were just amazing).
There are a lot of other places to stay and I obviously cantt compare bit I would not hesitate to stay here. They are amazing, literally not one issue or complaint.response / report this review -
16 October 2022
I stayed at Eichardt’s Private Hotel for one night - September 21 to September 22nd - using Hyatt Hotel points. While I think that Eichardt’s Private Hotel is a nice hotel I don’t think it was worth the points that I used for it - and, had I paid out of pocket for the stay, I would’ve been extremely disappointed.
The staff was initially pleasant on arrival and I did receive an upgraded room and a $100 voucher for room service - which was nice. After freshening up my partner and I went for a walk around Queenstown. When we came back, however, the hotel was cordoned off by police. This was due to some kind of event the hotel was hosting with - I don’t know - important guests. Nevertheless, we told the police that we were also guests at the hotel and, to my surprise, they wouldn’t let us into the hotel. Now, I suppose that’s fine, but this whatever was going on wasn’t a exactly a very expedited procedure; we ended up going to dinner and then coming back, waiting another solid half-hour, and it was only then we were allowed back on the premises. The staff seemed aloof at the whole ordeal.
Fine, it’s an oddity - but maybe it’s a one time occurrence or are circumstances so unique that they’re not worthy of really mentioning to staff nor are they worthy of a negative review. So, my partner and I went back to the room and ordered some room service. The food came quickly. Now, I’ve never in my life, after living and working in over 60 countries, ever complained directly to staff/chefs about food before - not from street vendors in Bangalore to Michelin starred chefs in Washington, DC. But when this food came it was so salty that it was very literally inedible. My partner is a Kiwi-Korean and I’m American-Scottish; we’re accustomed to heavily salted food - after all, we eat salted kimchi and grav lox like there’s no tomorrow. But this food wasn’t just salted heavily as a matter of preference; it was like eating salt straight out of a jar - like, you’d have to chug a glass of water after every bite just to be able to keep your mouth from drying up.
We reported this to the front desk and, at breakfast the next day, they sent someone over informing us - in a fairly condescending manner - that the hotel would remove it from the bill (I guess it went over the slotted $100 voucher). At first the hotel employee appeared to imply that maybe the salt was just a matter of preference (it wasn’t) and that we were overreacting. Later, we were informed the chef probably forgot to soak the beetroot, which was apparently cured in salt, in water before serving and that this was apparently the likely source of the problem. I don’t know, but I do know that both my partner and I felt pretty weird about the treatment at breakfast by the staff regarding our complaint.
The room itself was nice, however, the aforementioned party was quite loud and made napping and sleeping difficult. Additionally, the room is well equipped with TV’s but if you plan on watching Netflix or Amazon Prime on them the internet connection (as mentioned on several other reviews) isn’t strong enough to stream them. My phone constantly disconnected and my laptop barely has WiFi during our stay.
Overall, I think, it was fine only because it was booked using points (though I wouldn’t stay at another small Hyatt property like this one again) and had I paid my review would be even more scathing. I’d suggest looking elsewhere - maybe an AirBnB or the Hilton (where I’ve stayed before and had none of these complaints - before spending large amounts of money for a higher here.response / report this review -
29 August 2022
Not worth it, do not book it. Worst hotel experience to date. Worth the long read on.
From the 27-29/7, my husband and I stayed at the suite during our 10 day stay in Queenstown for our honeymoon. Eichardts was one of the 5-star hotels we had stayed at, and was second most expensive, but the worst.
Pros - Nice rooms, good food quality.
Cons - Service and staffing 100% Sadly, the service, amenities, and overall experience really added a negative impact to our honeymoon.
Our experience -
We had arrived early at 1130am, and were greeted with not the most friendly of welcomes. We were told visit their lounge and have some coffee. We were then taken upstairs by a lady, with another family who she had offered the menu too - but not us. Not sure why. So we left.
For breakfast at the restaurant, we had sat for 20 mins before someone had bought out the menus for us. The same waiter come and took the menus back, as she had thought we already ordered food lol. Later on, she bought out the wrong coffee orders, which we informed her right away. She then pointed to the slip and said “but this is what it says here”, implying WE gave the wrong order.
After returning from our tours, we had returned to our rooms for a shower. After showering, we found our room with no towels and were left standing dripping wet in the cold. We called reception explaining our situation, only for her to say “what would you like me to do”. Obviously we needed some towels please.. 30 minutes later.. still no towels. We called again to remind, and she said “oh they didn’t give to you? coming”. When she came, again no apology. This had upset us, and created un awkward, uncomfortable and very cold situation. On this note, there was also no toilet paper restocked, so you can imagine the awkwardness when we found this out.
Included in our package were daily drinks and canapés. On our second day, we had to call to remind the staff of this. They responded “just letting you know- they are the same as yesterday, do you still want them…?”. Of course we did, we paid for this? When the canapés were bought to our room.. the utensils were dropped on the floor. The staff member did not apologise, and was “sighing” very loud while in our room.
We had booked Eichardts for 2 nights and were so uncomfortable the whole stay, but felt it was not worth bringing this to the attention to the staff present as they were the ones who made us feel uncomfortable. Booking the most prestigious hotel in QT, we were shocked to not even receive the basic level of service. We sucked it up, and stayed our full stay and moved onto our next hotel, the Spire. We had not realise this was their sister hotel.
Upon check in, we were greeted better than our first stay at Eichardts. We returned later at check in time, and saw the same staff from Eichardts, and were not even greeted to one hello. A look up to notice we were there, and then looked back down. Extremely rude.
We went into our room and there was acknowledgement of it being our honeymoon (the only hotel that lacked this). We had requested a higher floor, but were given on level 1, which was uncomfortable as the public walking outside could literally see everything inside. We called to request a higher floor. This staff member simply replied with “What about ear plugs”. We said no. She had replied with “No, its fully booked” We went online and saw there were 2 rooms still availible night. This was enough - we could not be in this place like this anymore, and had to request to cancel the rest of our stay, and find anywhere availible at 6pm a Wednesday night in Queesntown. That is how bad our experience with this company was. Words could not describe the overall bad vibes we experience during our stay.
By the looks of the rest of these reviews, it seems like the hotel lack to acknowledge any reviews. But we hope to bring the reader awareness of the issues we had, so that you do not experience the same thing.
Regardsresponse / report this review -
07 August 2017
Cozy bar, nice staff!
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26 July 2017
It's really amazing place with professional service and convenient location.
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31 January 2017
Cocoon place, nice and beautiful environment with an amazing view on the Lake. Best time to get there would be around sunset time. As the tapas are delicious and the sky become a show by itself.
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14 January 2017
Super central to all bars and restaurants. Amazing cocktail bar and exceptional service. Enjoy the sunset from your hotel room or lounge area.
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30 November 2016
PHENOMENAL! No detail too small to be left undone. We were treated like royalty. Don't miss out on the ultimate in a luxury hotel experience!
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26 July 2016
Great place. Staff, atmosphere, location all first class.
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28 February 2016
We finished up our New Zealand vacation at Eichardt's and that was the perfect way to end. Since its location is second to none in Queenstown we could leave the car in their parking lot (parking can be a little tough to find) and walk to pretty much anything we wanted to see. Though Eichardt's has other nearby properties available, we stayed in the five-room main building. Incredible, with a staff as good as we've seen anywhere in the world. Beautiful lobby and hallway furniture, a gorgeous parlor and wall and lighting decorations that will stop you in your tracks. We were in room number three. If we had been to Queenstown before it would have been tough to leave the room. Thick featherbed, gas fireplace, two vanity areas in the bathroom, and a view out the windows directly onto the beach and bay. The small breakfast/tapas/drinks area was cozy and right off the lobby. If you want an exceptional meal Eichardt's sister hotel No. 5 Church Lane has excellent food and is a four minute walk away. All hotel guests get priority reservations at all properties. For all the amenities, location and staff you expect to pay a pretty penny, but for our farewell splurge it was worth it.
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