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Added by Jopie, at 22 February 2017
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18 Reviews
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15 April 2018
If you're going to travel to the Hard Rock Hotel you may want to call ahead and see if the advertised amenities and services are currently available you may purchase them but not get them. The pluses the hotel is beautiful the rooms are nice and it's well seated right by the beach, the service in some areas is excellent while other areas is horrible.
Bottom line: This location is not 5-Star. I would go somewhere, and without all inclusive, you can get better quality food that is less expensive somewhere else.response / report this review -
03 April 2018
Rooms are a little small But food isn't bad and the service nice. The pool is a bit crazy and gets super crowded. You must get up EARLY if you want to get a spot for your group, and folks claim chairs then leave and don't return until much later. And there are chairs in the pool water, and those folks put their belongings below the chairs behind them on the deck where folks are already sitting So yea. It gets to be a cluster! But still a nice vacation. Spendy. Definitely paying for a brand name, here!
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28 March 2018
This was an all inclusive resort. I felt like a king here. You could do almost everything. Get your haircut, restaurants, gym, room service, even have your clothes dry cleaned. Everything was free except some things like getting a haircut. I would say this hotel is family friendly.
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11 March 2018
Upon check into our hotel room we noticed pubic hair in the hot tub and shower and called the front desk to advise them of this after two phone calls we realized nobody was going to come. I went to the front desk to ask for a new room and was told they were sold out. Still nobody came to clean our room. Our key card to gain entrance to the room never worked so we constantly had to wait for security to gain access to our room. They say they fill your mini bar every day which is not true we had to call everyday for supplies. The maid came every day between 6 and 7 p.m. two words we heard everyday constantly was I'm sorry. Hard Rock management should send their employees next door to Secrets the Vine where I have stayed three times before but don't allow children is why I had to stay at Hard Rock. 4 words you will only hear at secrets the vein everyday is. it'll be my pleasure. I recommend if you have kids to stay anywhere but the Hard rock
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15 January 2018
We stayed at the Hard Rock in Cancun for 4 nights for the Floor Coverings International 2018 Annual Convention. It was one of the best stays and conventions we've had in the last 8 years. The hotel was great, food was great, and staff was great. We had a Michael Jackson impersonator show that was very entertaining with beautiful dancers, and fireworks. There was a foam/dance/pool party one afternoon. The music was good. It was an easy place to make home for a week. The beach was beautiful with amazing sand and the color of water was amazing. I hope we have our next convention there as well!!
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17 November 2017
What an amazing hotel! The room is amazing, very nice stuff and great food. They have live bands playing next to the pool, activities such as dancing, ioga and parties and much more. Take a walk through the hotel to see a lot of famous clothes and musical instruments. There's even a theater inside the facilities that we went and watched a Circus Show.
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27 October 2017
This place is heaven! Came here for a wedding and didn't want to leave. Rooms were nice. Beach was beautiful. Staff were amazing!
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22 October 2017
The Hard Rock Cancun was absolutely amazing. The rooms will blow you away, the service is impeccable, and the view my goodness. The water is amazing, with an infinity pool stretching from one end of the resort to the other.
Can't wait to go back!response / report this review -
17 October 2017
Amazing place, definitely worth to go! So much fun, good people, delicious food, drinks, great decorations, fantastic beach! This is the place where I want to back again. I've been in Cancun for several times before and also in 5 stars hotels and this one is best.
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04 September 2017
I am a legendary member which is a membership they sell you at the resorts to have access to about 5 or 6 of their properties. The membership was very pricey but I have stayed at the Riviera Maya property on 4 occasions now and am absolutely in love with it. So after having such wonderful experiences there I decided it was time to visit another property, I chose the Cancun property I wish I hadn't. It was a completely different experience. For the most part service was okay but definitely not outstanding, the housekeeping never supplied my room or restocked necessities, the bartenders would ignore us for about 5 minutes before even taking our order, and there was not a full spa like at the other properties. I was there about 5 days, spending my resort credits left and right (through a credit I had on my membership not just the room itself) when suddenly at dinner I was told I was not authorized to use them. I was being told I was not an authorized user on MY OWN MEMBERSHIP! The server then said to give him a moment to try to correct the issue and he came back with a supervisor whom i thought was going to apologize for the mistake but instead told me the same thing! So by now other people in the restaurant are staring at me like I am doing something wrong, as if I had tried to commit some kind of fraud. Then a 3rd person comes out and it was turning into a scene. I became frustrated but remained calm, stern but calm. They then told me I couldn't sign because my husband had to but that they saw my name on the account. Well I wasn't traveling with my husband I was on a girls trip using OUR JOINT MEMBERSHIP, which I have never had an issue doing at the other property because HELLO it was a joint membership that could be used by either of us at anytime. I then contacted my husband in the U.S. and he called to see what was going on with our membership, membership services said there was absolutely nothing they had saw on their end that would restrict me from using the account and that I should not be running into any problems. I will not go much further than to say it was resolved after a few hours but they were unapologetic, they gave me a "gifted" bottle of wine that i actually ended up being charged for but did not even argue at that point. Instead of being apologetic the supervisor called me difficult after embarrassing me and taking up my time. Needless to say I will NEVER stay at this property again with my membership and they can say goodbye to the idea of trying to upgrade my membership either. I gave it 3 stars because the food was pretty good, really wish I had just stuck to the Riviera Maya property and had the experience I paid for. Please visit the Riviera Maya property if you get a chance as it is a beautiful resort and the service rocks..
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22 August 2017
ONE OF THE BEST RESORTS I HAVE EVER VISITED!!! If I could give this place more than 5 stars I would! This place was beautiful the beach was stunning! It is a man made beach, but this does not diminish the beauty of this place or the gorgeous water! One side is adults only, the other is family friendly, really awesome night club with an indoor swimming pool, the rooms are gigantic, and if you have the money, you can pay for the Brett Michaels Suite! Great food, great drinks, its a pricey resort, but completely worth the experience. Highly recommend!
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08 August 2017
DO NOT VISIT HARD ROCK CANCUN
if I could give them a negative number, I would.
I traveled on vacation to Cancun from August 2-6, 2017. I stayed at the Unico 2087 resort. The resort suggested that we visit the Hard Rock resort on Saturday August 5th so we could see their nightclub. When we arrived all eight (4 couples) of us were told that we had to give them our I'd cards and that they would give them back to us when we left. Being in a foreign country we felt uncomfortable giving up our I'd cards. We asked if they could just take photocopies of the ID cards. They forced us to give them the cards. There was another van containing ten people that left our resort at the same time. They were behind us in line. When they went to the counter they showed their IDs and were given back their ID cards. The difference was they were all white and we were all black. They couldn't explain why they treated us differently so we demanded our IDs back. They gave them back. I have never been so insulted and offended in my life. My travel agent wanted us to go over there to see if we like it so she could book us reservations at that resort. I will never stay at that racist hotel chain. I can't believe you guys are so blatant in your racism. I will definitely spread the word to all of my friends. We are all Navy veterans who still serve our country as civilians. We were all out on date night and your ignorance ruined that. You need to treat everyone equally.response / report this review -
13 June 2017
It was a pleasant experience for the money. My experience was with the adult only side, Heaven. The buffet dining during the day was adequate, not great. The restaurants for dinner were very good, and did not overcook my lamb!
Pool area/beaches were nice, and the service was quite good. I would recommend it, though only 4 stars as the value for money could be improved (we had a large storm and our room leaked, the hotel could use more physical improvements as it feels a bit dated).response / report this review -
14 April 2017
why is it that every complaint has this same response ", Thank you so much for your candor while sharing your experience with us. Your comments are much appreciated as they work as a powerful tool to pin point our opportunity areas. This office is aware of your dissatisfaction and on would like contact you as soon as possible, can you please send me your email address? its so generic and so insulting. I wouldn't stay there for free because of your bull**** responses.
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11 April 2017
Went here for Spring Break 2k17. Had a wonderful experience here! Staff was helpful and friendly. Restaurants were delicious and are each different and worldly cuisines. Breakfast places are wonderful. Food and drinks are flowing constantly. Live entertainment is unique. Only negative aspect about this place was that the waves on the beach were very rough (but that has nothing to do with the hotel). Would highly recommend this hotel- especially for families.
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27 March 2017
Hard Rock Hotel Cancun does a very nice job as an all-inclusive resort. It's very convenient to not worry about paying for food. There is unlimited food and located at every corner of the resort, even on the beach. The pool is very nice, and the resort activities are entertaining. All in all, a great place to stay.
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25 March 2017
The staff has been most attentive at this resort and the rooms are spacious and comfy. The only downside is that the music for the pool starts playing at 10am. We have only encountered great things and Fridas Mexican restaurant is by far the best food that they have there! Most of the food is good and the drinks are strong. It's definitely catered to a younger or family crowd. We found it easier to take the bus transit right outside of the resort to the nightlife of Cancun. It was only $1 and runs into 5 am. I'm not sure that we would stay here again but it was a good experience overall. The pool and beach are so beautiful.
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01 March 2017
Absolutely horrible service. HOW DARE YOU GUYS CHARGE US EXTRA WITHOUT INFORMING US. I DO NOT RECOMMEND THIS PLACE. Why would you make pre-booking the most difficult and tedious task there is? We have a trip scheduled for next week and they completely screwed us over with tons and tons of fees, delayed our email confirmation for three-four weeks (just received it today), and simply the worst service I have ever experienced when it comes to booking something. How is it so difficult to give appropriate prices? Or send an email? Unbelievable. You guys ruined mine and 6 others trip for next week on the shortest notice ever imagined. Thank you so much for that.
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