Very good value. Spend the day here and consume your "cover" in drinks and food. Staff are nice enough but nothing like other spots we have seen. They are lacking a little in customer service. Beach is amazing.
We had a great experience staying 6 nights at the Belmond Maroma Resort last month. The hotel is located between the jungle and the beautiful Caribbean Sea. We received very personalized attention during our time at the resort. The hospitality office, led by Christie Alvarez, did an excellent job making sure our requests were met. We returned to the US with wonderful lasting memories of our stay: The "WELCOME" greeting written in colored rice on our bed the day we arrived, the incredible sunrises from our balcony, the delicious Chef's Table dinner paired with amazing Mexican wines at El Sol, the live music, the wine tasting class conducted by Aaron Alvarez, the superb sommelier, where we learned more about the wine making history in Mexico, and above all, the friendliness and care of all the staff, all of which created experiences we want to repeat in the future. Thank you to all!
We spent 4 days at Belmond Maroma in mid-February. Such a lovely resort. Our room was spacious and quiet, beautifully appointed and immaculately clean. I felt at home immediately. The entire resort is beautiful; beautiful plantings, beautifully maintained, 3 lovely pools, an excellent gym, a spa that I did not use but which looked lovely. I don't recall ever having better food at a resort such as this. Breakfast was really exceptional; so many delicious fruit drinks---a different special one each morning---and, at the beach, a variety of snacks and drinks offered intermittently during each afternoon. Best of all, every single person who works at Belmond Maroma was kind, generous, happy, and helpful. They went out of their way to make our time---and everyone else's---there a wonderful experience. They could not be finer ambassadors for their country. Also, I want to make special mention of the woman---I think her name is Marine----who led our bike tour through the jungle property that is part of the resort. She shared with us much about her grandmother and her Mayan heritage and made our experience of Mexico memorable and important. The only negative I feel I should mention is that, at least for the duration of our brief stay, the Caribbean Sea at our doorstep, though warm, was full of seaweed and debris. I do not know if that was just the accident of our time there or whether it is something normal to the locale. The resort did its best to keep the beaches clean but it simply was no match for the tides. I would hope, since everything else was pretty close to perfection, that we were simply unlucky.
Amazing complex, beautifuly designed independent buildings with lush green. 3 swimming pools, beautiful spa complex, And white beache with tarquwise water. Service is AMAZING, staff is kind and sensitive, food is absolutely deliscious deffinately should go with the sea food options.
Gorgeous resort. Very charming and luxurious at same time.
I love this hotel. Great service, the place is gorgeous and cozy. Huge round of applause to Chef Gabriel Kolofon.
Anbiance in Restaurant was very beautiful, and the view was breathtaking. The food was very delicious
Attended a wedding reception for a friend held at the hotel. Staff were very helpful and friendly, the food was amazing, and the hotel was beautiful. Will be staying here next time we visit the area.
Visited Belmond Maroma for the 3rd time. While past visits have been exceptional, they've recently been awarded Forbes 5 Stars and it shows. Service, as always, is the best I've experienced anywhere. All of the little things they do have been tweaked and polished to a new level while still being delivered with genuine hospitality. The food (especially breakfast) is extraordinary, the views are breathtaking, the property is immaculate and the rooms are incredibly comfortable. I look forward to many more visits in years to come!
We loved the Belmond! The resort is charming and romantic!! Candles everywhere, this is the place to go to rekindle romance or just relax.. They have three pools if you don't want to go to the beach, it is easy to find a nice quiet place to unwind. The pools blend into to the jungle so it just enhances the picturesque serenity and beauty of this charming resort. The beach perfect!! The entire staff was warm and kind! Unlike most resorts they are prompt with their service. They have customer service down. Fast, efficient and friendly. The food was great to our surprise! The spa amazing!!! Best ever!!! We dove with Jose at the resort and the experience was fantastic!! Jose took lots of pictures and gave them to us so we will never forget our first diving experience at the Belmond. Jose made sure we were comfortable and took extra time to help us become better divers. He has an abundance of scuba knowledge and loves to help people. You can tell he loves his job and diving. The resort made such an impression on us we are going back in August.
Had a lovely stay at the Belmond Maroma. A quiet and relaxing hotel with a fantastic spa area. Also has bikes and tennis courts if you fancy some activity. Great beach access and restaurant in a beautiful setting looking out to sea. Could do with some more vegetarian or vegan options. Great staff as well!