The hotel was beautiful. The staff was friendly however the hotel was under construction while we were there. The check in process was very long and our room wasn't ready. After a hour to check in we were issued bracelets and allowed to walk around the premises until our room was ready. Our shower was clogged and no one from the staff came to fix it. The other couple that went with us had a leak in their shower as well. There's a number of restaurants on the premises but food portions are small. Hopefully since our visit some things have changed.
Great for a romantic vacation. The rooms are a bit worn, but still nice. Food was good, not great. The different resturuants all use some of the same food, like the guacamole for example. The tomahawk steak costs extra and is delicious but don't get it medium rare, your butt will thank you
Great time at Oasis Sens we upgraded to VIP and our room had a beautiful view! We did have to wait 2 hours for our room to be ready, but we waited at the bar and Ernesto the bartender was the best! Also Sara at the front desk was very helpful too!
Some restaurants close early so you have to make reservations for late dinner. You can only make reservations from 10-1pm.
Overall great service! Friendly staff
Don’t let any negative reviews scare you away. This place is priced just right. All inclusive takes the worry out, direct flights now from Kc to Cancun makes it convenient. The food was decent. The drinks are great. My room was clean, good shower pressure and hot water. Planning to go back very soon did I mention this place is so affordable- Adults only- All you can eat/drink-Foam pool party- Night club in the resort- Live music- Friendly staff I loved it
This resort is beautiful! Adult only resort had many activities and active night life. Hidden pool on one side and 2 pools in a different area. One with swim up bar. Top shelf alcohol and friendly staff. The only reason why I give it 4 stars instead of 5 is because the rooms are damp. My room had a pool under the sink and we heard from several other people that the plumbing was an issue. Also, it was all inclusive, but unless you upgraded to the VIP package, you were limited on where you could eat and places you could go. VIP guests could go anywhere and do anything, including Jacuzzi area. We did not upgrade but still had a great time.
I had absolutely amazing time here. Ocean was right beside the resort, the food was great, staffs were nice. The only thing that I didn't like there was the noise from the club right above my floor which continued till 2 AM (there weren't that many people left after midnight) which I think could end earlier. What made my experience really special here and the reason I am giving 5 star despite the noise issue is that the help provided by Emilio at reservation desk. He went above and beyond (spending over an hour) to help with the problems I had even though it wasn't something that the resort was accountable for. He pretty much saved my vacation which could've ended up as traumatic experience, so I can't thank him enough. I am definitely going to visit this resort again.
I contacted the hotel reservations dept via email several times before my arrival with various questions & requests. They were always pleasant & accommodating. The hotel was beautiful & the room romantic, and we enjoyed the activities & nightly entertainment so much. The staff was very friendly & helpful. The sushi bar outside of the pool was very convenient for a quick snack, and we enjoyed playing ping pong while our sushi was being made. The staff even brought baby sea turtles for everyone to see & hold. We had a great time here, and we will definitely be back!!
Beautiful resort with lots of pools and bars. Service here has been amazing and the food is very good. Free tequila tasting in the cigar club on Saturday and Monday nights - awesome experience and it gives an appreciation for tequila, without having to shoot it back. The beach is clean and serviced. Lots of events planned in the pool and the night club in the evening. Very worth the expense of staying here.
Air conditioning was not working when we arrived the offered to give us a room over looking the street or fix the air. We opted for fixing the air. When we returned from dinner the air was still broken and there was just a large puddle on the ground under the A/C unit. We called the front desk to tell them that the air was still not working and they said they would send someone in the next 5 minutes. 30 minutes later I called back and again they said someone was on their way. Finally at 1 am the repair man showed up and we had fallen asleep by then. When I asked to speak to a manager in the morning I was told he was busy and I could write my complaint down and someone would contact me; which I have not received. DO NOT STAY HERE
Excellent value. This was my first experience at a resort so it may not be quite as informed as others, but if you're looking for a good place to party and chill then this is a great option. At one point, we had a great time napping on their pristine stretch of beach. At another, we were taking body shots and sucking chocolate syrup off of topless female friends we had just met. If you weren't in that one pool bar though, you wouldn't have known of the debauchery. This was an excellent place to let loose. Also, the food was consistently good and occasionally exceptional.
We are frequent visitors to Cancun.12 times in 10 years. This hotel is 1/2 of all the others.
Hotel is dated, and needs a facelift. Pools are taken care of. Beach is trashy and unmaintained. Staff was dutiful but not happy. Our A/C worked (but was told by other couples theirs did not) to keep the room at 75, but made puddles on the floor for dripping condensation. Ants came in through the door way. The lock on our door was broken. Food was a 3 on 1 to 10. I Would not recommend this hotel.
First time staying in Cancun. We stayed at Grand Oasis Sens. I came across all these reviews after booking, and I was so nervous before our vacation--- but I'm glad we went anyway, because we LOVED it!! Upon arrival our bags were taken to our room, champagne was poured as soon as we walked in, and we started check in right away, 10 minutes total. Yes, no AC in the lobby area but doors are mostly open so you get the ocean breeze. (Besides, how much time do you spend in the lobby? Who cares? There's AC everywhere else) Room was very clean, cold AC, fully stocked bar beer, wine, champagne with snacks daily, clean towels, spectacular ocean view. Concierge provides information on restaurants. Good food, our favorite was moonlight and the breakfast buffet. Went to Kinky bar 2 nights in a row, great live entertainment. Saw the sea turtles lay eggs on the beach from the pool deck (incredible!) Awesome pool parties, the alcohol is definitely flowing! We had excursions planned during the day, both picked us up at the hotel, since it's located in the hotel zone that made it very convenient. When it was time to leave, check out took less than 5 minutes. There was a transport shuttle already waiting at the front, and took us straight to the airport $25, it was seamless. The entire staff was incredibly helpful and accommodating. I felt compelled to leave a review after our stay because as I mentioned earlier, before coming we considered booking elsewhere after reading all of the previous reviews. Take everything you read with a grain of salt. I cannot say enough great things about this resort though. We will definitely be coming back and bringing a group of friends with us next time. Thank you Oasis Sens for a great first time Cancun experience!
This hotel should be called Oasis Smells. The whole place smells like mold. Some of the rooms have a lot broken and in need of upgrades. Very few of the staff even look at you or want to help. It's a real shame because this place could be awesome. The need more staff and better quality staff. One of the elevators was totally dark inside. I will be posting pics as well. They really push the paid options and won't upgrade even when rooms are available. There is no difference between the plus room and the regular. We did make the best of it and had a good time.
Like everyone saids, some of the rooms are tired and dated. However, good bang for the buck.
Our room was in a great location close to the beach but you couldn't turn the ac on due to the moldy smell that came from it. We didn't give it up an just enjoyed the breeze from the open deck doors.
Service across the different bars was not consistent. Overall great place. Beach bar and wet bar are awesome.
Once you get past the unreasonably slow check in which needs more staff, you'll find a hotel where the rooms are a bit tired and might have a musty smell from the air con, but the beds are comfy and the rooms are clean and well appointed with an inclusive mini bar fridge stocked daily with beer and soft drinks. The main buffet restaurant is nothing special but there are other restaurants that serve excellent steak and pizza, and pretty good Mexican food. Bars are well stocked and the lobby is comfortable and spacious. There are several pools with steps going right to a glorious beach. The hotel is a fair distance from town and shopping, but a bus route runs to and from town 24 hours a day at a frequency of 10 to 20 minutes or so, so it's easy to get around. Nothing major to grumble about. A decent holiday hotel.
Not as described in the promotion. It wasn't a bad place by any means, however for a resort, it fell short in many ways. Decent food. Overall ambiance made you want to leave the premise to enjoy your day. It appears to be in the middle of remodeling so maybe next time it will feel more complete. A lot of unfinished projects. Spotty WiFi. Poor lay out. Promotion made it appear as there were many more restaurants and bars on site to choose from. However, for the money, it was worth what we paid.
Sold as a five star by Sunwing but it is at the most a 4. Food and service is variable. Access to the restaurant is limited. You have to wait in line to be told that the restaurant is full. Lack of personal combined with a limited amount of tables make the hole process frustrating.
You must mark your chairs before 7:30 otherwise you're out of luck on the beach.