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About

Sun Palace® is a spa, located at Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico. They can be contacted via phone at +1 800-986-5632, visit their website www.palaceresorts.com for more detailed information.

Location :
Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R.
Added by Jopie, at 25 January 2017

Opening Hours

  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours

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18 Reviews

  • Robert Barbarisi
    24 April 2018

    Excellent spot.NO KIDS, COUPLES ONLY!!
    GREAT BEACH, POOLS AND FOOD. The only better spot is moon palaceTHE GRAND. if u like the beach, Sun Palace is it.

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  • Caryn Tabby
    15 April 2018

    I love it there. Great food. Great pools. Great beach. Friendly staff and vacationers

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  • Philip Bugaiski
    19 February 2018

    Beautiful couples only resort near the south end of the hotel zone (about 10 kilometers from party central), it was nice and quiet. All rooms appear to have a balcony, almost all with a beach view. Our also had a jacuzzi tub. Bed was very comfortable, and bathroom was kinda chic, but not designed for couples early in a relationship. The shower and toilet are separated by translucent glass which provides just a little visual privacy, without blocking any noises. Food was plentiful, and the best flavors at dinner were at the steakhouse. Italian restaurant was ok, lunch buffet was good, cocktails were better, but wine selections weren't very inspiring.

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  • Tonya Maier
    10 February 2018

    We love the Palace resorts! Sun palace is just the right size Not too big and not too small! They do everything to make your stay amazing. Food is wonderful. Spa is great! I have nothing but great things to say.

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  • Rati Sutaria
    10 December 2017

    The hotel itself if nice. Pool and beach are kept clean. Food could be a lot better. Steak House was the best part. Mexican wasn't really Mexican. Alcohol selection also very poor. And what they did have was bad quality. If you're looking for a quiet escape that's what you'll get. But if you're looking for good food and drinks maybe try something else.

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  • Jason Knowles
    11 November 2017

    Stayed during the first week of November. Weather was great, we were away to release sea turtles while we were there. Amazing beach front that is well maintained. Lively but not over the top night life. High quality resort food, excellent bar service with really good mixed drinks. Modern and very clean rooms with in-room jacuzzi. Would definitely stay again. ***Adults only.

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  • Steve Miller
    29 October 2017

    Phenomenal staff, beach, room. Hot tub in the room is awesome. So was the included mini bar. Massages were great. Food was awesome.

    Jacuzzi in the spa and at the pool were confusingly cold. Main pool probably could be heated. Menu at the dinner restaurants should rotate daily.

    But a superb experience.

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  • Janelle Garza
    25 October 2017

    We had a wonderful first time experience at the Sun palace. We did book through a travel website and found a better deal but they did not use that against us in the slightest. We got an amazing room, got treated like a king and queen by the staff, and can’t wait to go back! The food was fresh and delicious and the hotel itself was clean and relaxing. You also can’t ask for a better view or area of the ocean! They also NEVER once “hounded” us to become members or view presentations like others have reviewed.
    Though it is not required of you to tip, I strongly ask you to consider it. Most workers in Mexico rely on tips and they are graciously appreciative if you do.
    The only cunstructive criticism I can give is about the shuttle to and from other palace resorts. Since they are all sister resorts you can visit them and get all the amenities as you would from your origin hotel, however there is limited shuttle/times and if you missed your pick up time you had to find your own way back. We had a wedding at the Moon Palace and had to time accordingly to go and then take a taxi back. Wish they had a system to help their guest out in cases like that.

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  • Vincent Ortiz
    31 August 2017

    This is my first all inclusive experience and I'm loving it. Being able to eat and drink whatever you want is a crazy concept. The rooms are big and has its own big Jacuzzi tub. The beds are very comfortable and the rooms are clean. My only complaint is how they push you to become members of their resorts and use their resort credits. I get it's a business for them but I'm here to just enjoy my time and don't want their pressure about that. Other than that, it's been a great time.

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  • Gray Noonkester
    20 August 2017

    If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around

    I loved this hotel! It was so much fun. The food is super good here especially at the nice Italian restaurant (bring pants and nice clothes to eat here) The beach was beautiful and the staff was super friendly. Jaime is one of the entertainers there and he does a great job making sure we had fun. We took out honeymoon there and I would highly recommend paying for the Ultra Deluxe honeymoon package because it was well worth the cost. The spa is very nice and relaxing. The whole hotel is great and its very nice having the Jacuzzi in the room.

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  • Cindy Fowlkes
    01 August 2017

    The Sun Palace is quite and very romantic. The staff worked very hard to keep the resort clean. The food at the restaurants was quite tasty.

    This was our second time we have stayed at the Sun.
    What has changed. We had to pay extra to get a ocean view, which was disappointing. You cannot smoke at the pool bar any longer. Also, they charge 16% Tax on the Palace points they give you.

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  • Chandler Franklin Saucedo
    26 July 2017

    I loved this hotel! It was so much fun. The food is super good here especially at the nice Italian restaurant (bring pants and nice clothes to eat here) The beach was beautiful and the staff was super friendly. Jaime is one of the entertainers there and he does a great job making sure we had fun. We took out honeymoon there and I would highly recommend paying for the Ultra Deluxe honeymoon package because it was well worth the cost. The spa is very nice and relaxing. The whole hotel is great and its very nice having the Jacuzzi in the room.

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  • Jennifer Dickinson
    13 July 2017

    Sun Palace is an adults only all inclusive resort. I very much like that hotel staff is present and easily identifiable by their uniforms. Staff has been very friendly and offers recommendations when asked. The food selection is adequate and if you are hungry to mix and match h to make your own meal the staff once again is willing to try to make what you request. The hotel property is smaller in size and would be great for handicapped or disabled guests. The rooms are clean and comfortable.

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  • Mail Route
    01 April 2017

    Amazing. Service is terrific. Staff is always extremely friendly. I have been to this location twice, and neither time was I disappointed. I would go again. For breakfast, you can literally dine probably a hundred feet from the ocean in an open Terrace. In addition, even the other guest at this hotel seemed friendly and nice. Great experience.

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  • Sarah
    12 March 2017

    Welcoming and friendly staff. Clean in all areas: rooms, restaurants, bathrooms, pools. Comfortable bed and quiet room was an unexpected delight. Food at breakfast and lunch buffets were the best we've ever had in Mexico. Recommend going to the Chef's Dinner if you can!!

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  • Fran Rosa
    25 February 2017

    If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around

    Amazing hotel, amazing drinks, amazing food, amazing staff, amazing views, amazing ocean, amazing pools, amazing beach.
    Did I mention this place is amazing?
    Couldn't of asked for a better vacation. The sun palace is definitely more of a laid back hotel, especially since it's adults only.
    Still at age 24, my wife and I had an great time, we also traveled with another couple. They also had the time of their lifes.
    The reviews of people who say it's too boring, are probably lame and boring people who are looking for the "spring break" Cancun.
    But if your wanting an amazing vacation with great staff, this is the place.
    We spent about 1/2 of the time on the resort the other 1/2 we did tours and adventures.

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  • Colt Brooks
    17 February 2017

    Amazing hotel, amazing drinks, amazing food, amazing staff, amazing views, amazing ocean, amazing pools, amazing beach.
    Did I mention this place is amazing?
    Couldn't of asked for a better vacation. The sun palace is definitely more of a laid back hotel, especially since it's adults only.
    Still at age 24, my wife and I had an great time, we also traveled with another couple. They also had the time of their lifes.
    The reviews of people who say it's too boring, are probably lame and boring people who are looking for the "spring break" Cancun.
    But if your wanting an amazing vacation with great staff, this is the place.
    We spent about 1/2 of the time on the resort the other 1/2 we did tours and adventures.
    We loved every minute of the resort.

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  • Jane Shen
    01 February 2017

    The resort has nice facilities, clean with friendly staff. Food is great and bars flow endless snacks and drinks. The beach is beautiful. It's a great spot if you're looking for a quiet and peaceful time, but don't come here if you want excitement and liveliness. The hotel is small, location is far, everything closes at 11, and it gets boring after a couple of days with not much else to do. If you have resort credits, you still have to pay for 16% service fees, so overall the value you get isn't really worth the money spent on booking the resort. I probably won't come back here again.

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