Best car rental in downtown cabo. Right across from McDonalds. @BiznagaCo
It was completely 'bait and switch'. Beware the prices quoted and the real cost. Our prices more than quadrupled and we did not get the car originally reserved. And given you are in a tourist business it may make sense to have someone around that speaks english. I've rented cars throughout Central America and Mexico and never had such a poor experience. Never again Alamo.
Check in was simple, fast, and so easy after we dodged multiple resort offers in the airport. Our economy car was functional and affordable, and we had no issues checking it back in to get to our terminal for our return flight. Absolutely recommend!
Jonathan provided amazing customer service. He is awesome. Affordable rental cars. We were in and out.
Made an online reservation. Easily took a shuttle promptly after walking out of the airport. No line when we arrived at the Alamo lobby. Quick and easy process to the get the car. You have to get third party liability insurance in Cabo.The car was great! Clean, excellent condition, felt new. Return was quick and painless and then got shuttled back to the airport promptly. Definitely recommend! It's super close to the airport, about 4-5 minute drive.
We made an advanced reservation online for a minivan since we had a bunch of family meeting in Cabo to celebrate my kid's 1st birthday.
Days in advanced, we called to confirm to have the minivan pick up location to be the Grand Solmar where we were staying. Confirmed!
The day of the rental, the minivan wasn't there. We spoke to an Alamo representative that said there was a flat tire. This was 1/2 an hour AFTER our scheduled pickup time.
Alamo rental - If you knew there was a flat, why did you not tell us in advanced? Why drag your feet and tell us 1/2 an hour PAST the reservation time to tell us. I understand that a flat tire is out of your control.
However, there was:
- No substitute vehicle(s) offered
- No other solution(s) offered
- No apology
We ended up missing some of the plans the day of my son's 1st birthday as we did not have the large enough vehicle to accommodate our party. It didn't ruin our trip, but did ruin that day's plans.
Very, very disappointed.
For other potential customers, I would go elsewhere. Not trying to work out something that was Alamo's fault is horrible customer service.
Felicitaciones a Fernando Cano quién nos atendió y orientó en el hotel Riu Santa Fe con calidad, esmero y profesionalismo y también a la arrendadora de autos que ofrece carros en excelentes condiciones y precio.
El mejor servicio en Cabo
Excelent service, good cars at a competitive price.
Make sure you get everything they say in Writing. They told us we can extend our car rental but the place changed when we went to turn in the car. Check the car as well.