Name: Touringcars Iceland
Address: KlettatrÃ¶Ã°, Iceland, IS
Telephone: +354 773 2000

Touringcars Iceland is a car rental, located at Klettatröð, Iceland. They can be contacted via phone at +354 773 2000, visit their website www.touringcars.eu for more detailed information.

Location :

Klettatröð

Contacts :

Added by Jopie, at 01 May 2016

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Andrew Hodnefield

21 April 2018

Not sure where to begin with the list of issues we experienced with Touring Cars. The customer service was their biggest downfall. From the moment we got to the rental shop until we left they somehow sucked the fun out of trip before it began. It took an hour and a half to get briefed on the RV, we felt we were being reprimanded for the things we hadn't yet done. The list of add on's that they charge you for and ADDITIONAL insurance, it kind of feels like a scam. We noticed the fridge wasn't working so we asked the attendant about it, she didn't flinch just assured us it would cool down. It never did. We had the RV for 4 days and could not figure out how to fix it. After some texts and calls with management it was clear that it was our problem. Upon returning the car we asked for compensation for the lack of a fridge and they said WE damaged some other part of the RV so their "GIFT" to us was not charging us for that. The owner gathered 3 additional employees to come back him up and all 4 of them were facing my husband and I telling us how lucky we are to not have to pay additional fees. Please do not waste your time and money by using this company.
Patrick Castillo

25 February 2018

Quality service, friendly staff. Remember people, when traveling to other countries/cultures, you’re a guest and they’re the host. Do you complain with your host if their food doesn’t match your taste buds???
No problems whatsoever with the company. Actually, our rentals heating system wasn’t working properly and they upgraded us for the problem and delay. Probably cause I didn’t whine like a little b23ch!
Got WiFi included as well.✌🏽
Victoria Gardiner

01 November 2017

We've just come back from what was a wonderful 8 days in Iceland however, unfortunately Touring Cars didn't make our trip so enjoyable at times. On booking the Caravan we were told we would have a year old Caravan in great condition, the condition of our caravan wasn't in great condition at all on arrival and definitely not 1 year old, we were given very old, grubby bed linen and the pillows barely had any filling left in them. After 4 days of travel we broke down, the Oil Plug fell out and we came to a complete holt on a sharp bend on the Route 1. Thankfully a very nice local guy towed us to a save place. On contacting Touring Cars about the breakdown, we were told we would have to wait 28 hours for a replacement van, Bearing in mind where we broke down was only a 8 1/2 drive from the Touring Cars office. We reviewed the contract which stated they supply a 24 hour around the clock service and we would have a replacement within 24 hours. It took nearly 4 hours of phone calls (every time they said they would phone back they did not, costing me the call) and a call to my lawyer before they were persuaded into sending a driver out to drive through the night with the new replacement Vehicle.
We were accused over the phone by the Manager that the fault was ours and we should never have moved the van until the replacement came (note we were nearly hit by an oncoming vehicle on the sharp bend on which we broke down). On returning the replacement Caravan at the end of our Journey, the Customer Service we received was appalling, they made us feel awkward from the moment we arrived and as if we had done something wrong. The Guy was very short with us and just completely rude and even seemed reluctant to give us our lift back to the airport which was included in the cost and after everything not one apology for the inconvenience of the Caravan breaking down.
Marie Gilles

12 October 2017

At the first sight it seems really great because you have a shift between the airport and their office but don't be happy!! They give you the car with the fuel not full and they are sceptic when you do the same on your departure. More grave, you must paid 800€ (€ not isk!!) for a little scratch on the table!!! A simple table they will use after your rent for sure!! So a little advice, when you check the car just made a cross everywhere during the check-in even if there is nothing because they are not looking there and maybe you have a chance to pay nothing more.
Stefan Gründel

05 July 2017

Nettes und freundliches Personal sowohl beim Abholen, als auch der Rückgabe des Fahrzeuges. Es gibt sogar noch kostenlosen Kaffee.
Was ich aber nicht so toll fand ist der Preis für die kleine Gasflasche. Dieser war 6 Mal so hoch wie ansonsten in den Geschäften. Da kann ich nur raten lieber keine zu nehmen und an der nächsten Tankstelle einzukaufen.
Fabio Leather

09 August 2016

Ottimo rapporto qualità prezzo (transfer da è per aeroporto incluso nel prezzo). Personale molto molto cordiale e prodigo di informazioni. Il nostro camper era ottimo e perfettamente equipaggiato.
Jayashree Girisan

25 July 2016

We hired a motorhome from Touring Cars in July 2016 for 7 days. While they market themselves as being the most reasonably priced, we faced some really aggressive customer service. I would caution prospective customers to be aware that the Touring cars are too keen to make money off you.

1) When we were going to collect our motorhome, the customer service was very very basic. The representative did not show any interest in explaining our concerns, his biggest motivation was to sell us insurance. He kept giving us scary scenarios to influence our decision to take insurance.

2) The motorhome itself was in great condition and we had a great holiday, but they warn you and make you sign that any scratch on the motorhome needs to be detected before accepting the vehicle. It is almost impractical to do so, it is almost like a having a greedy landlord. When I pointed out that there were scratches on the kitchen hob, the representative backed off a bit and said, we are ok with a bit of wear and tear.

3) They did not warn us that, in Iceland when refuelling, it is better not to choose the option Full tank at the stations. This option can block your credit card with ISL 25000 for every such transaction, in addition to the actual fuel charge. When we became aware of the limit that was getting blocked on our card, we did not choose full tank option before handing the vehicle but just short, the fuel indicator showed F on the dashboard. But they still charged us a mandatory fee at 3 times the fuels price!!!

4) When inspecting the vehicle, they appear very aggressive and almost leave with you with a grim sense that, be prepared for some big charges!!! I could not believe the very poor way they handle customers. Our customer representative at the time of handing over the vehicle had the gumption to say that a small nick under the table had been caused by us. She went on to say that we should be glad that we were not charged for the replacement of the table but only for replacing the small rod where the damage had occurred. I do not think anyone could have noticed that chip under the table before collecting!!!

The staff is very cheeky and very unfriendly. They did not let us give feedback because they said it was 1800 in the evening and they do not have time for that!!!
Marcel Strelow

08 May 2016

Very friendly staff and totally modern fleet. We booked a TC Small and got a brand new 2016 Carado T135 built on a Fiat Ducato. Touring through Iceland doesn't get any better than this!