Atención al cliente perfecta, la habitación genial, grande, luminosa y con una cama muy cómoda, además en el minibar hay una botella de agua "de regalo", cosa que se agradece después del viaje. Hay parking gratuito aunque tampoco es difícil aparcar en la zona ya que está muy bien ubicado. Un 10, volveremos seguro.
I like the hotel. Rooms are spacious, breakfast is great, and staff is kind. However, a few times I found technical issues with hot water and heating/cooling system, which were fixed by the maintenance service.
Nice and comfortable rooms, although a bit dark in terms of lighting. Pool is great with a friendly staff. The location is decent if you want to be in between the airport and the city center.
Lovely hotel. Great rooms with cleaning service daily if required. Beautiful spacious reception area with seating indoors and out. There's a cafe too but I thought the food was over priced for what it was. I certainly would not recommend to eat there but the staff are very pleasant both on reception and in the cafe although only very few have good conversational English in the cafe.
I was amazed to read that over 40% of staff at the hotel are disabled. The hotel was very well geared up for disabled guests.
The gym was adequately kitted out for a short stay.
The pool is not large but was plenty big enough to cool down in.
The major down side is that although there is bus and metro transport nearby most journeys into the centre Madrid took almost an hour which is quite a long journey there and back and cabs are about €14 each way.
Great Staff, bit of a basic room. But pool and gym are very good. Haven't eaten the food. But from what I hear it is great. All I wish is that the room was better equipped (microwave or kettle or iron etc) but was good value for money. Would stay again. And is in a good location.
Nice hotel, luxurious and close to the centre. Great place for a business trip or a convention. The restaurant is good too.
I stayed for 9 nights and everything about the hotel was exceptional. I preferred its location due to being away from all of the noise and chaos that came with being in the centre of Madrid. It was also nice to be able to see the locals going about their daily lives, whether that was walking their dogs in the morning, going for a run or picking things up at the supermarket. I got a better idea of what it was like to live in Madrid and this really added to the whole trip. The hotel itself was beautiful, and is just a 12-min walk away from the underground (Arturo Soria station). There is also a shopping centre down the road with a supermarket and some restaurants. I had a very pleasant stay!
Comfortably room and cheap prices
Location isn't good, but rooms a big and clean
Location might not be central but only 12 mons drive from all the city buzz. The rooms are contemporary, clean and suitable for families. Food menu, however is pretty limited, especially for vegetarians. It also has a secure car park which is very convenient. Courteous staff and good facilities.