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Added by Jopie, at 29 November 2016
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5 Reviews
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07 March 2017
To Yuderqui Javier : Great service, Lots of attention, Keep up the good work !
Denisresponse / report this review -
28 February 2017
Beaches & KidZone is very good. But service and food lacks in all aspects.
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28 December 2016
(Stayed at The Reserve Beach at Paradisus Palma Real). As disheartening as this is to write, I must be truthful. As far as the resort and the staff go, the place was great. Food is better than any other all-inclusive I have been at in the Dominican as well. But unfortunately, the 'administrative' part of the trip was the worst experience I have ever had in my 20+ years of travelling throughout the world. The check-in process took almost 1 hour. On top of the long check-in, because there was some fraudulent activity on my card after I had booked the hotel (originally paid in December 2015 for a December 2016 trip), I no longer had the original credit card. After much persistence from the staff requiring me to have the actual card (even though they had already had my payment for almost 1 year), I showed them the statement charge on my phone which still wasn’t enough. They wanted the entire statement to be emailed to them. Sorry, not sending all my personal stuff to them. Needless to say, I actually upgraded my room in October/November 2016 with my new credit card, but apparently that wasn’t any good either as they needed the original. Needless to say, the solution was for the resort to again charge my ‘new’ card for the entire payment and promised that I would receive the credit 1 week later. That charge occurred on December 10, and wouldn’t you know it, still no refund as of Dec. 27th. Almost $2,600 and 3 weeks later, still nothing to show for it. Really a shame that this payment experience has cost the resort future business from me and the 6 other couples that were on the trip. It’s a shame and unfortunately looks like I need to get my lawyer involved to get my refund.
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11 December 2016
Dec 2-7,2016.Check in with my mother 82 years old that's walk with a walker, but was told no rooms we goin upgrade to Melia Caribe Tropical well had to recheck -in again what inconvenience it was. I am calling Paradisus and funjet to take action to compensate for this inconvenience.
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06 December 2016
Good resort, great food, great decorations
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