I wanted to see if I could get a table at the restaurant/bar for a quick bite after some shopping in Marienplatz around on September 29th at 8:30PM. But the door man was probably stereotyping and was being a racist. He wouldn't let me in because “restaurant/bar is for the guests of the hotel”. Are you kidding me? Wearing Ferragamos and Prada wasnt good enough :)
The complete lack of respect for human beings regardless of their appearance is alarming.
My fellow Americans go to the Bayerischer Hof (lovely place) or Kempinski for better service and lot nicer staff.
P.S: I got a response from the hotel below but a justification to his actions or circumstances isn’t something I am interested in.
I have stayed here several times and have no complaints. The staff is very friendly and accommodating. The rooms have beautiful furnishings and the location is close to everything. I would suggest this hotel to my family and friends.
Just went to the bar for the evening - drinks were pleasant with a range to select from. The bar staff spoke good English, showed interest in our wellbeing, and were overall friendly. The colour scheme was warm and, from what we saw, the hotel was very clean and comfortable too.
I came here with my family, mom and sister. Staff was very nice. The front desk did not have the best English skills, but worlds better than my German. Our room was very spacious and beautiful. The outside of the hotel is deceiving. It is actually rather beautiful inside. On a Friday night, we sat in the bar and listened to the bassist and the pianist, both wonderful musicians playing classics. The hotel is located on a very busy street and doesn't have local charm, those are the main disadvantages of the hotel.
I stayed here with my family for two nights while visiting Munich. The room was nicely appointed. I am basing my rating on my interactions with the staff and the overpriced restaurant on premise. When we checked in on a Friday we were told that breakfast was served later on weekends and would be open to 11am the following day. We showed up at 10:25 on Saturday and were chastised and told that the restaurant closed in 5 minutes. They seated us anyways but did not offer any service from the kitchen. We ended up having yogurt and fruit while each member of the staff told us that they were closing in 5 minutes which made us feel rushed. They should not have seated us if they did not want to serve us. The following morning we showed up with plenty of time and the service was extremely slow and the food was not great. When we checked out they informed us that having breakfast there for 2 mornings had cost us an additional 140 euros that had not been mentioned ahead of time. In every other accommodation during our stay in Europe breakfast had been included and we did not think to ask the price. Had we known, we would have eaten elsewhere for half the price and received better food and service. My advice to you is skip the restaurant if staying here.
This is a vintage designer hotel. Atmosphere is chilling yet graceful, unique and delicate decoration is subtle with a hint of romantic. Have a very spectacular rooftop view! Amazing room service, Cousine Food! The staff is very helpful and incredibly sweet they brought me a bottle of champagne at the night of my birthday with little gifts! Excellent stuff from the doorman to the manager to the cleaning lady all very attentive and patient . The manager and the concierge arrange our last minute events smoothly! And the hotel is five minute walk to train station or subway station, location is great only downside is very pricey,and sometimes the mattress is too old but they were switch room for you.
Elegant hotel with friendly and helpful staff. Rooms clean and good size, internet is good.
Ideal location, close to shopping centre, friendly staff.
Renovated rooms are wonderful. Staff is very accommodating. Breakfast in a Michelin-starred restaurant is excellent. Location is very convenient.
Great location in the central area of munich. Interesting service -- they kind of expect you to be dressed nicely. At first, they gave us word looks when dressed in a t-shirt and jeans. The people who clean the rooms show up often and replace the complimentary chocolate, bottled water, and fruit. They lock the front door late at night for safety, so you might have to show them your key to get in. Overall style of the hotel is older/classical. Bed is comfortable, but on the low side. Blankets and pillows are down. Couch is extremely comfy. There's an indoor jacuzzi and sauna but no swimming pool.