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Added by Jopie, at 28 January 2014
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16 Reviews
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23 May 2018
I normally don't do reviews on places I stay, because I am not a fussy person because I am going to such a beautiful place, Cuba. But please beware that the photos of this hotel is not what it looks like at all. I just came back from my week stay on Thursday, and me and my friend were very disappointed in what we had to stay in.
Booking two rooms because we booked separately we went into both rooms and was shocked about what we had paid for to be there. Not having clean towels, the walls and floors looked like they were never cleaned, and the fridge wouldn't work also the air conditioner didn't work and we didn't have a toilet seat.
After making the decision about just staying together in the cleanest room we could find the front desk staff was beyond rude to us and favoured people that could talk Spanish, which I didn't and was learning how to. The serving staff picked the older people to serve that left us the younger ones that still where going to tip have to hunt people down just to get water.
This place is not for younger people to stay at, or if they want to dance which it says they have a "disco" which they don't.
Besides the resort I was inlove with the beach and the walk out deck.
But before you spend money on this resort please read the reviews, which we didn't.response / report this review -
17 May 2018
We stayed in the bungalow with sea view. The hotel looks really cheap and old, it has not been renovated since years. The restaurant is quite disappointing, food below average, service really poor. We had lots of. Mosquitos in the room and we needed two hours to kill them. One day we found a frog in the bath, which than jumped in the room,hiding there. Another day a tubation in the cleaning closet next to our room exploded: our room was flooded, we complained at the reception, but only two hours later arrived the woman two clean the 3cm water on the ground in the room. Thanks God our staff was on the bed.. Or it would be all wet. Animation is OK, but only in the main hotel part. In the bungalow part there is no animation, a pool without music and a small bar open only a couple of hours a day. I would say the hotel is maximum 2 stars, not 4. Lots of Russians and Mexicans as customers. The only beautiful thing: the beach.
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07 April 2018
We just finished a week's stay in Cayo Guillermo, relaxed and enjoyed the resort and all it had to offer.
The positives are strong. The location is stunning alongside an untouched beach which is perfect for kite surfing. Every morning we would sit and watch hundreds of kites racing up and down the shallow waters, and in the afternoon would venture out learning the trade under the guidance of Matteo, Luis and the Havana kite surfing school.
The hotel entertainment staff laid on a variety of daily excursions including swimming with dolphins, speed boating, and horse riding. They couldn't have been more friendly.
However the resort does look a little tired in places (albeit there was a hurricane last year and still repairs and being made). Lots of plastic in the bars and restaurants seems a little outdated and cheapens the experience .
Lastly and not least, they need someone to come in and take control of the food. I am sure people would be very happy to pay more for a higher quality. We learnt to choose well and the other upsides of the resort balanced the frustration that the food and elements of the service need refreshing.
All in all very good value for money and there is scope for improvementresponse / report this review -
30 March 2018
Beware this resort caters to kite boarders. Thus the beach can be windy at times and covered in kites. If coming for kite boarding its amazing as it's a great place to learn with shallow water and an abundance of experienced kiters and instructors. For a non-kite board vacations would recommend another resort as this one is most popular with kite boarders due to it's location. The rooms and food is below average compared to the competing resort surrounding it.
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02 February 2018
I’m giving this hotel 5 stars even though there are a few cons. It’s listed as a three to four star hotel and in reality it’s no more than 3. Butit doesn’t pretend to be so can’t blame them for that. The accommodations are just ok and they are rebuilding as best they can after Irma. The food is so so. I wouldn’t bother trying the restaurants. Bring peanut butter and hot sauce.
All that being said, 50% of the guests are there for the beach and the kiting. For that, it is second to none. The spot is incredible!!! If you are learning to kite this is a dream spot. Close, cheap and everything you need to improve your riding.
Internet is horrible. Bring plenty to watch on a tablet and only eat cooked veggies. Stay away from the fruit and raw veg.
Overall will definitely go back there.response / report this review -
20 January 2018
It was very quiet when we came. Windy, popular with kite surfers. Resort. Wouldn't come if traveling.
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18 October 2017
I have been there for 5 months, working as kite instructor and personally I will NEVER go there again. Beach and see are just amazing but the hotel is unbelievable. It should be 4 stars resort but i had better time on 1 star hostels.
The resort is dirty( restaurant, pools, rooms)
And they didn't clean my room averyday because they found the excuses that my room was out of service.
Once a month the toilet stop working and I couldn't flush anymore otherwise water would come out from the toilet.. tha happend once and I was busy to work, so I asked many times to the reception to fix the problem but no one never came. In the end I fixed by myself.
The only time I saw someone cleaning the restaurant was when the inspection was coming and the were cleaning the tables with a little piece of paper and that is it! They never wash the floor in fact when you walk there you shoes got stuck.
Some people working there are super nice: the woman working as omelet maker, Lazaro(waiter), julio(gardener and hang man, actually he was the best). All the cocks were super nice as well, except Ernesto( guy who looks like George Clooney): he asked many times to my girlfriend to leave me and ho with him or to come back next year without me(all that in a cheeky way until my girlfriend has been rude with him and he stopped say anything). That wasn't just with my girlfriend but with many and many girls and I couldn't say anything because I had to keep my job.
In the end I suggest to avoid seefotel! If you want to have a great time in Cayo gulliermo you must choose a different resort.. there are many and with different prices.
The only good thing of that resort is that there is a kite school and the kite spot is absolutely amazing.
Personally I never write reviews, but that time was so horrible that I don't want you to have a bad experience as mine.
I wish I could rate 0 starsresponse / report this review -
14 August 2017
Good location, beautiful beaches but food quality and service not upto the mark, would suggest other better options like Cayo Santa Maria or varadero.
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26 July 2017
10 out of 10 in every way. Most beautiful beach I have ever seen. Food is fantastic, and the facilities (pools, rental gear, chairs, towels) and customer service is perfect.
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06 July 2017
We have stayed here for 2 nights. We were little dissapointed that main area was closed but anyway recepction staff was helpful and helped us get a good deal on a taxi to the airport. Buffet restaurant was small, not a big choice of food variety but was tasty. We were also bitten by some sand flies/bed bugs(or whatever that was) in our room. Nice shows in the evenings. Really slow service in main bar areareally slow
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13 June 2017
Basic infrastructure and service ! Awesome kitesurf spot right in front of the hotel ! Shallow and flat water !
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12 March 2017
Very disappointed in the amount of hiccups and poor service we received. I have to say though, the restaurant and bar staff were fabulous. As for everything else, it was enough to make us want to go home early.
We arrived after 11pm and obviously tired from travelling. We were sent to the wrong room (had paid extra for bungalow but was taken to a standard apartment-style room), and went right back to reception only to be told "Come back tomorrow to fix it." So we said fine, it's late and we're tired, and we slept in the room for the night. Headed back to the lobby at 9am to "fix it" and we're told there were no clean rooms available. We decided to upgrade to the "Adult Club" on the other side of the resort in hopes this would help, and were told to check back at in an hour. An hour turned into 12pm, which turned into 3pm, and was eventually 4:30pm when we got to our room (meanwhile, we had been sitting poolside with our suitcases all day). When we arrived in our room, most of the amenities you pay extra for to upgrade to the "elite" club weren't even given (mini bar, water bottles, beach towels). Needless to say, our first 24 hours were very aggravating.
We were also without running water for a day (and I mean NO running water, which included our toilets!) and did not have clean towels for 3 days (I don't mind reusing the same towel two or three days in a row by any means, but when I say we had no clean towels, I actually mean we did not have ANY towels). We had issues with our electric lock to get into the room and we're locked out multiple times a day, and kept being told if we put our key card too close to our phones they would deactivate. They rolled their eyes and issued new key cards each time, but as the week went on realized that it was in fact a batter issue with the door.
All of this would maybe have been easily brushed off if not for the poor communication and attempt at customer service by the staff. I would have appreciated if someone had maybe told us "hey just to let you know, a pipe burst and we don't have running water, but there's a crew working on it now, sorry for the inconvenience," instead of having used toilets in our room only to have that dreadful realization it's not flushing. When we brought up the issue (actually, every time we went to ask about an issue) we were always given the same answers - "I don't know" and "Come back later".
Along the way I wondered if there's just a staff shortage, or if this was an attitude issue. Although the restaurant and bar staff were the friendliest people on the resort, we did have many occasions where we'd walk into the buffet-style dining area and were unable to find cleared tables to sit at, and at times we had finished our whole meal without seeing a server come by to take our drink orders.
Cuba is beautiful beyond words and I plan on returning as it will always be my favourite Caribbean destination, but I will never return to this resort and will not recommend this to anyone.
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15 February 2017
Not a 4* Hotel. The location is quite nice. The staff on the main lobby should be nicer and more helpful.
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09 December 2015
Worst hotel I've ever been to.
I've visited Cuba 8 times so far, first time in Cayo Coco, and have never had a really bad experience til now.
Me and my gf went for 3 days to this dump. Other than 2 or 3 of the staff, all were very rude and moody. The bartender sold me tap water for $3 in a water bottle that had been opened, which then got me sick. Nothing was ever open, and there is absolutely nothing to do. We wanted to rent paddles for ping pong and towels for the beach, the "fun hut" was only open for about an hour a day, so we obviously missed that tiny window.
For all 3 days we tried to rent snorkells from the kayak place, and all 3 days were told its too windy for them to give us snorkells, even though the weather was fine and water was only knee deep for MILES what does wind have to do with snorkells and especially in foot deep water?????
We were told there was a jet ski excursion, but in fact there wasn't. We wanted to try other excursions but were told that we can ONLY book through our Sunwing rep, who was there only once a week. Since we had a 3 day stay this was impossible and INFURIATING. THERE IS ABSOLUTELY NOTHING TO DO,
On our last day we took a bus to a different beach where the water wasn't 12" deep. We got back at 5:45 PM and our bus back to the airport was leaving at 6:45 PM. We hadn't eaten since breakfast and were starving. The snack bar was closed and buffet wouldn't open til 7 PM for dinner. After having begged the staff for some cold cuts or anything to eat before the flight. Someone reluctantly gave us some ham and bread and a dirty look for asking.
Burn this place to the ground pls.
This hotel and Sunwing as an agency are a complete joke.response / report this review -
06 February 2015
I have tried multiple times to call the hotel. I spent $50 on international phone service so I wouldn't end up paying premium. I spent one evening calling 7 times 2 times I got hung up on and 3 times was left on hold for over 3 minutes. The next night I tried to call for over an hour with no answer at all. Does no one work the desk at night? This is an extremely poor showing as I was attempting to contact my husband. The one night I called and they didn't even try the room just told me there was no answer. When I called back, 5 min later someone else answered put me through and he was there and had been since 10:30pm, this call was at 11:25pm.
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04 February 2014
Wonderful experience. Extremely friendly staff. Rooms are good but the bungalows need upgrade.
Not for swimmers, very shallow but Kite Boarder's Heaven.
Take BUG REPELLANT!!
Sand BUGS, No see ems, Mosquitoes .. YUCK!!
Entertainment is 100%
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