Name: Hotel Sol Cayo Guillermo
Address: Cuba, CU
Telephone: +53 33 301760

Hotel Sol Cayo Guillermo is a lodging, located at Cuba. They can be contacted via phone at +53 33 301760, visit their website www.melia.com for more detailed information.

Location :

Cuba

Contacts :

Added by Jopie, at 11 December 2016

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Efren Quiao

14 April 2018

Was there last week from April 5 to 12, 2018room was average, in our third day the toilet was flooded and had a very bad smell. We asked customer service to come and checked out room around 2 pm..lady said she will send someone to come and fix ..stayed at the pool with the kids and had dinner and went and check the room if it's fixedas soon as I enter the room I was greeted by the foul smell from the toilet and went back to inform them. ..had to change room and carry all our belongings to different room. At the Hemingway bar there were two girls that were basically drunk..around 11 pm one of the drunk girl approached the waiter and gave him a hug and started kissing her and grabbing her butt..for heaven sake..she is drunk and the waiter should not take advantage of that.some waiter our good but not all of themloved the beach but will never go back again to think resort
Rjmusil1

12 April 2018

Amazing beach and clear ocean water. Very pleasant staff. Food was better than average for Cuba standards (not bad).
Mike LeMoine

11 April 2018

After 19 visits to Sol Cayo Guillermo we can't wait for our 20th in the near future. The amount of work that has been done from our trip in November when they re-opened after Irma and our trip in January was impressive. We realize it takes time for the palms and vegetation to re-grow but the gardeners have been very busy. When we walk into the lobby and see that fantastic view we know we are home. Getting to know the staff and their families makes us feel like part of their family. We have never gone hungry from lack of choices in the restaurants or needed more variety of drinks. We have been to Cuba 30 times and have never found another place we ALL the staff makes you feel welcome. We work hard for our money and feel that Sol Cayo Guillermo gives us the best value in Cuba.
Frances Lommen

29 March 2018

Beautiful Beach, very clean and an outstanding staff! Especially the bartenders at the Hemingway! The Massage Therapist José was great!!!😊 Can't wait to go back next year!
Mykhaylo Gudz

05 March 2018

Very nice and hard working staff. Beautiful place. but poor resources/quality of materials/equipment - almost everything brakes/broken. Craftsmanship is weak. Supplies run out everywhere all the time. This place lacks good management. Hotel staff are amazing but they have little to work withalso room service mostly "didn't happen".
Roofing Roofing

20 November 2017

Clean, complex, good service
Jascha Zindel

26 September 2017

Tan perfecto.
Very polite and lovely team in the hotels.
Nice food and perfect arhnosphere..
The beach is like in paradise .
Six stars
Jim Mowbray

21 August 2017

Just returned to UK from family holiday at this hotel and first time in Cuba. Overall a positive impression of fbis hotel .

Positives

Staff on whole friendly and helpful
Alessandro ( pool bar ) and Gally ( head of animation ) stand out . Very engaging individuals who speak good conversational English .

Beautiful surroundings and beach is sublime . Will have fond memories of hand feeding shoals of Angel
fish with bread and getting to within a foot or so of a Brown pelican on the Hemingway pier .

I would reccomend the Ranch House restaurant for lunch if fancy a change from the buffet . There is also an excellent barbecue once a week .

Good choice of drinks and coffee .

Room was comfortable and well
air conditioned if a little tired .

Food not bad and could always find something to like - pancakes or omelettes for breakfast or grilled fresh sea food and meat for tea .

Negatives

The lack of air conditioning in buffet restaurant can make eating in there uncomfortably warm. We tried to get in early when less busy and didn't have
to wait for table to be cleared and more likely to get prompt service from staff.
Later on crowded and whilst staff working very hard it appeared didn't have enough to cope efficiently with volume of guests .

Having read other reviews and way that part of hotel may be state owned I can only think work being put off to save money .However air conditioning is something that needs to be urgently addressed .

Other comments

Tipping not mandatory but will be appreciated .

Wifi available in lobby area but will need to purchase a card ( 1.5 convertible peso ) for an hour . This is how everybody in Cuba accesses the internet through state run provider .
Claudia Martins

16 August 2017

Bit unclean and smell bad at the entrance to the buffet room. Most of the staff is friendly, but the service is not good The food there was no great variety For those who like to eat well, here you will be dissapointed
Hanaa Shishi

22 July 2017

If you're vegetarian you basically won't get any decent food. They like to cook meat and veg together and put things out without any label.
David Seewald

23 June 2017

Amazing beach, good food and excellent facilties
Matias Servetto

30 April 2017

The alcohol and food are not of very good quality. Its beach is very beautiful! Staff is very friendly. The building need some maintenance.
Mick Vickery

17 April 2017

Lovely hotel good food and friendly helpful staff, great holiday loved it.
Kim Collins

18 March 2017

We throughly enjoyed our stay at your resort.I have to say with the thanks to your entertainment staff,they made it all worth while. A fun loving team you should be proud of.John Miller Viamonte,Javier Lasaro Alvarez and Amauri Pardo! The hard work and countless hours I watched these boys do was incrediable.Melia Cayo Guillermo should be proud !
Brookes Kahlert

03 February 2017

There was a lot of poop in my room for some reason. guess the workers just couldn't hold it until they got back. I found multiple hairs in my food. I found a dead raccoon in my pillow. But overall a great time and a wonderful hotel
Nick

18 December 2016

If you like the all inclusive 3x per day buffet pool entertainment + touristic evening Programm together with people that don't visit anything beyond this in Cuba and come here every year, in a hotel where the jacuzzi has been empty for a few years and that is past its best days then this is your place. It's not mine. Staff is really friendly though and you got the best kite spot on Cuba at your doorstep!