So much fun under one roof. Pool bar with exceptional bartender, Jason. Paddle boards, chairs and beach accessories available. Our friends recomended this place and we will be back.
I don't usually take the time to write a review online but decided that I needed to go "above and beyond" just like the folks at Best Western hotel did. I stayed there with my wife and 2 daughters for almost 2 weeks in January. Everything was amazing and better than I ever expected. Every employee was wonderful, pleasant, and accommodating but I wanted to personally mention Adolfo and Mari Cruz for all of their additional efforts to make our vacation a truly wonderful and memorable one! The rooms were bigger than expected, with more amenities than expected. My whole family ended up getting the flu on the plane ride there which would have made it the worst trip ever if it wasn't for all of the help we received from the staff. The air conditioning was ice cold, the showers had endless hot water, the towels and bedding were clean and abundant, the kitchen had every cooking utensil/pans/plates/silverware/etc, the rooms were quiet, the hotel bar/restaurant served excellent food, the complimentary breakfast was a delectable feast - Everything was amazing. They also helped me with the language barrier for things such as a pharmacy, grocery store, the best restaurants, local attractions, transportation and excursions such as zip-lining, deep-sea fishing, and a catamaran cruise. They also provide free amenities I never expected such as beach chairs, boogie boards, snorkeling equipment, etc. I should mention again how amazing the complimentary breakfast was in addition to every other meal and experience! This vacation is one of my favorite vacations ever and it would not have been possible without the "above and beyond" service my family and I received from the Best Western. Thank you all!!! I'll see you again as soon as I can!
great location across from beach, free use of stand up surf and boogie boards, kayaks, snorkel equipment. great surf instructor, Eric has taught us before and did it again this time!
Awesome views, awesome staff, great bar and food. Was pleasantly surprised by how good the service was and the food. Free breakfast every morning, prompt service, and everyone remembered me, which is really a treat when you are not from around there. Staff in los angeles can learn a few things or two about hospitality from Costa Rica. Great job guys. Hope to see you next year if I do Ocaso again!
We got a doubleroom with a patio and view over the sea, really nice. Close to the beach. Breakfast is not good though, not much to choose from and the toast bread had mold on it.
Me and my wife been in the place in 2014 Online I saw a nice big room and balcony !! One Time over there We got just small bedroom and balcony ..I had this experience in the bathroom ..My toothbrush felt between the wall and sink lol .Now 2017 I see the price for room is $55 .In 2014 it was $135 !! The personal service it was nice . ..But sorry no more this place .
More of a hostel than a hotel, even if prices are higher than some proper hotels in the area. Breakfast was by far the most basic of all the places we went to in Costa Rica, you won't use the pool as there are no umbrellas or areas to sit in the shade, they forgot to service our room and gave us attitude when we asked the maid to clean. We emailed them before our arrival and never got a reply. Clearly they don't bother with their level of service as they're mostly fully booked due to their location. Tamarindo is small though, walk the extra 2 minutes and get yourself another place
Love this spot. Really cool pool. The owner and staff are amazing!
I stayed here and was robbed of my wallet,with all credit cards,costa sunglasses,cell phone and one shoe.by the staff at this location. My cell left the hotel at 8:21 am. I would recommend to stay far away from tjis place
The staff is very helpful and super friendly. The accommodations are clean and very comfortable, and some of the rooms have a great view of the ocean. The property is across the street from the beach and walking distance from anything you need in town.
Our experience has been fantastic. Reception, room service, restaurant, all great. Our view was gorgeous as well. Other negative reviews may talk about the more basic rooms, however the 4th floor, especially room 401 is really great. A lot of space, we'll maintained, balcony, not one complaint. And you get free equipment for the beach: surf boards, folding chairs, umbrellas, snorkeling equipment - all free. And surf lessons are $25 per person which is very reasonable.
A+
Check-in lasted more than 30mins. The hotel is very old and the pool is very bad maintained. Although the room with ocean view was really nice, it didn't have soap or shampoo; when we asked for some it didn't come until the next day when we had to ask for it again. There is no room Service. The food is not that good. And, finally, we couldn't do check-out early morning because there wasn't anyone capable of doing check-out at 5:30am. Incredible!!! All in all, I sum it up in: bad service, old facilities and not good food.
This place is a joke. Don't stay on Friday night unless you're a party animal. They switched my room complimentary & I won't go into that disaster not clean, very tiny, unless on level 4. The spectacular views are only from rooms starting with 3 & 4. Yes, it's "technically" across the street from the beach, but you have to walk down 100 stairs to the main street & then walk another 5-15 minutes to a legit beach road to enter the beach. Room service doesn't exist so don't let them tell you otherwise. Anything with chickenavoidprecooked & frozen, gross, yet they say delicately grilled. Ribeye? Nope, we are out. Cheeseburgers? Nope. Coffee makers in roomsbut byoc! Wine drinker? NO WINE WHATSOEVER. Breakfast included???? This place brings a whole new meaning to continental breakfastcereal, fruit with flies all over it, tortillas & beans with rice. You can order eggs how you want, but only 2 & if you request anything special, it's an extra charge. The service is by far the worst I've experienced in all of Costa Rica, with the exception of Herold & Rene whose efforts just failed time & time again. If you want to relax by the pool, there are 4 broken lounge chairs. Enjoy.
Rooms and room service was excellent and so was the food at the bar, however the exterior of the building could use a once over.
Adolpho and Maricruc really helped me out and really made my stay absolutely wonderful. Adolpho, thank you for everything! AND going out of your way to satisfy us. Bravo!
Me and my wife been in the place in 2014 Online I saw a nice big room and balcony !! One Time over there We got just small bedroom and balcony ..I had this experience in the bathroom ..My toothbrush felt between the wall and sink lol .Now 2017 I see the is $55 .In 2014 it was $135 !! The personal service it was nice . ..But sorry no more this place .
When we selected this hotel we were not informed that there was going to be a large party with a live band right outside our room lasting until 3:00 AM. We were notified the afternoon before the party started and we decided this was not acceptable and wanted to stay somewhere else where we could get some sleep. Staff and Management refused to provide an acceptable solution and would not give us a refund. Will never stay here again!
They have a great happy hour that is open to those not staying at the hotel. Ask around and check it out!!
Not what is posted! You would think so but beware!!! I've posted pictures of what we experienced. I do have to say that new management is suppose to be taking over so there is hope. But they have their work cut out for them. Our room smelled and was dirty. Not just a little smell, the septic smell came up through an open pipe in the bathroom. A little toilet paper helped that. The ceiling fan made a lot of noise. We kept it off. The A/C works but was filthy. The room was set up strange. Bed was in the middle and furniture placed in weird places. It wasn't just our room so was our friends. Walls were dirty. Not what you would expect from a Best Western. Please check trip advisor also. You will reviews. They open their pool up to the public which brings more business to the restaurant. It gets packed. I really hope they change things with the new management. The people who worked their were very nice.
My pictures are buried with all there promotional pictures.
Was here for 5 nights and 6 days and enjoyed every minute of it. Stephanie at the desk was extremely helpful and courteous Susanna and Cheryl were very pleasant and attentive at breakfast. Leo and Hilene were great at the bar at dinner and Eric was an exceptionally helpful knowledgeable and accommodating waterfront director. These fantastic employees were led by manager Trevor who was very serious about promoting a culture of exemplary performance among members of his team.