Maybe just bad luck but very poor service with a few employees who seem to that you are an inconvenience as a guest. Quite strange. Anyway will not know if it is a one off as I am not coming back.
Clean and pleasant. Right on the tourist strip and walking distance to the bund.
Organized and excellent customer service. Great place for conferences
Friendly, multi-language, awesome service, clean rooms, lots of options for food, great location, easy access to the subway and shopping.
Great selection of shops. Quite easy to get lost. Attended a beer festival and a conference. Lots of fun
Great hotel, even better if you are attending a show next door
A nicely located hotel adjacent to SNIEC making it very easy and convenient to visit the exhibition center
Good hotel, very convenient when attending an event at SIEC. Very nice and fairly spacious rooms, good & free WiFi . The gym is amazing - huge with large selection of high-quality equipment. Breakfast is unfortunately slightly below par for a 5-star hotel: Limited selection of jams and cold cuts, small selection of dumplings. Egg station is ok.
Great hotel - allowed early check in and gave free mini bar service too.
Great hotel in a good location. Connected directly to the conference building for the convention I was attending. Plenty of restaurants and such nearby. Nice view of the city.