Hotel ist super. Angenehme Atmosphäre. Gutes Frühstücksbuffet. Sehr ruhig und gute Betten.
Ich war zur TDWI Konferenz hier. Die Ausstattung und Speisen waren spitze.
very bad experience.they are partial with group / Indians.diffrence in breakfast clearly show
Bullying. the feeling of racial discrimination at this hotel.
We are Chinese. I stayed at Zurich Regensdorf Hotel last week , I came with my family of eight and booked two rooms. There were some confusion with payment at check out and the gentleman reception was extremely rude to us, he demanded for us to show our bank statements for one room that was pre-paid. He talked down on us and also accused us of lying and was not helpful in resolving the matter at all. His exact words were ‘Look, if you walk out of the door now and refuse to pay, we would still charge the money out of your credit card´. I was so embarrassed, and in disbelief… how can he talk to anybody like this. We had good intentions to pay and were very polite to him, we only wanted to resolve the matter. I insisted he check on his system again for the payment, and after asking 3 times… he looked and found out one room had already been paid for. The Italian restaurant also refused to give us a table, and I had to ask the hotel staff to help us. Eventually the manager gave us a table and in a rude manner he told us we had to order one main each. They were bullying, the feeling of racial discrimination and being accused of lying. I can not believe how we were treated by a hotel such as Movenpick. This kind of customer service is unacceptable and we will never return again.
Comfortabel beds. Nice room. Good breakfast. Nice decor. Friendly staff.
The room was good as well as the breakfast. Why I can't give more Stars is because they are under staffed. One man worked very hard to please our group of 30 beside having also other duties and did very well.
Spacious rooms. Friendly staff. Decent breakfast spread. Space becomes an issue with morning rush at breakfast counter.
It's a clean simple hotel. I wish it had more amenities like conditioner and body lotion. The spa connect to the hotel is quote nice. Lots of steam rooms to choose from.
Ok hotel, nice large rooms, but filthy underneath the beds. Also, note parking costs 18CHF per night. They won't tell you that at check-in
Ok. No complains but a bit too pricy for a standard place in the countriside. Still a good option when you have an early flight to take. Transport to the airport
I stayed at this hotel on December 24th, around 8PM. There was some dispute about the room arrangement. We booked 1 triple room with extra bed, and 1 double room, but we got 2 twins instead. Thinking there might be a misunderstanding, since we were traveling with a tour group, I went down to the lobby and asked the tour leader of my group. He then asked the receptionist about the problem, and this was what angered me.
When being asked, the receptionist's response was rather impolite, repeatedly saying that it wasn't their fault. Well, I understand that there might be a miscommunication, it happened often anyway. I wouldn't be so pissed if only your receptionist had said a sincere apology, and had offered a solution. Instead, his attitude didn't show any sign of being sorry, he even shook his head and said "geez," when we complained.
Until the end, he kept shouting "Well I'm sorry but it's not our fault it's just a matter of communication," etc, and yes, still, no sincerity at all.
For the sake of your hotel reputation, please, I think you have to check the attitude of your staffs.
Attitude matters.
I hope you can provide a better service next time.
Nicely located in a mall. Very good location. All shopping dining nearby. Rooms are wonderful. Staff is nice. Good looking hotel. Outside court sitting is wonderful. Nice bar & restaurent. Wonderful value for money spent.
It's location is beautiful. Surrounding is very calm and peaceful. Rooms are very nice. It will be much better, if the windows can be open fully. Shuttle service is very punctual.