I was leasing a car with another dealership and long story short I was paying a huge amount for that vehicle. I came into this dealership (Willowbrook Chrysler Jeep Dodge Ram) and had the best experience. My previous dealership basically gave me the car and that was that, but the Willowbrook one not only traded my old car for a brand new one (2017), but lowered the payments by more than half. I got the best deal and couldn't have done it without my salesman Farris! Go to him if you're looking for the best car AND the best deals (seriously), not only that.. you walk away feeling pampered as the company continuously goes above and beyond for you. I am out of a lease, now financing a Jeep and loving it!
My experience at Willowbrook Chrysler was excellent. I am the type to be suspicious of sales people of any kind, but Farris was very friendly, helpful, and honest! He worked with me on my budget and got me a great deal on my new car. I was still finishing up after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thanks!!
My fiancé and I came in about two weeks ago looking for a car as we needed one by that weekend. We were in the market for a cheap sedan but came out with a great SUV within our price range. The used car isn't perfect but it was definitely worth the visit and meeting both Alan (salesperson) and Joe (financial advisor). Honestly didn't think we were going to buy that day but they did a heck of a job winning us over. We also got cash back which was nice to cover some unexpected finances and a free gift! Thank you Willowbrook Chrysler - our baby boy will be enjoying this safe ride when he arrives in March :).
My husband and I were looking for a new minivan, and after going to a couple of dealerships that we didn't feel comfortable at we went in to Willowbrook Chrysler. Our salesman was Jamie, he was fantastic! He found us exactly what we were looking for and for a great price too ! He was easy to deal with, helpful and really genuine. He took the time to go through everything and was very patient with all of our questions. We couldn't be happier with our new vehicle and the service that was provided to us by Willowbrook Chrysler and Jamie ! We will be recommending them to our friends and family who are looking for a vehicle.
Fender is very professional and polite. He knew his product and we appreciate that. I feel that he worked for us to first figure out what vehicle we wanted.
Interviewed us and then went on three test drives with us.
Then worked with my wife and the sales manager to arrive at a fair deal.
At no time did he show a lack of patience (it was a back and forth process) and always acted in a professional manner
I would easily give him a five star rating without hesitation.
The absolute worst experience I have ever had! If I could rate it zero stars I would!
We bought two used vehicles from them both had near perfect 85 point inspections and a "new" clutch in one of them! We got the recommended two year ultimate warranty on both vehicles so that everything would be covered in case of an emergency!
Well fast-forward 6 months and one truck starts having major issues that could potentially be life threatening! We take it back to the dealership and they say that it's possibly a clutch problem without even looking at it and they wanted to charge us $850+ to do a diagnostic on it which wouldn't be covered under the warranty and would not include repairs! We then suggested that they do a trade into a new vehicle and they only offered us $8000 for a trade in value which is $20,000 less than we purchased it for 6 months ago! So now we are stuck paying almost $600 per month for a vehicle we can't drive!
I wouldn't recommend this dealership to my worst enemy!
Thanks Willowbrook Chrysler, friends really don't mean more than money!
Great experience buying a car from David. He wasn't pushy in the least. He was understanding and accommodating, and easy to work with. And even though it was a pretty basic used car, he made sure all the small details were taken care of as if it was the top model on the lot.
Ask for Will when you get there. He did what 3 other dealership cannot do . Which was listen to what i wanted instead of trying to sell me stuff that i don't need for a price i don't want. He found me the car that closest match what i needed that apparently no other dealer can't (or just won't). Above all, he got the price that i can afford too! Bonus right! But the entire experience was great, staff was very friendly, honest and easy to talk to. You won't be disappointed.
I have nothing but positive feedback for this dealership, and group of sales and service people. From Steve on down, I was met with courtesy and flexibility, as well as a desire to see all customers' wishes fulfilled. Absolutely worth it to buy here!
Came back 2 years later to upgrade, the service has gotten even better. Every question answered and vehicle need met. Tyler is your guy for great personal vehicle sales.
I have to give Mitch, and George two thumbs up!! Mitch right off the top was very friendly, helpful, patient and took many hours going over all the information on my new Jeep Wrangler. He worked with me (I think past his normal working hours) and made sure I had an answer to all of my questions. George came over and introduced himself (with the biggest smile) and again answered any question that I had, he gave me options and was not pushy in anyway. I took a lot of their time and I recommend their service to anyone. Friendly, upbeat, helpful, understanding, and most of all patient with me. Thank you Mitch and George!!
Excellent buying experience. Shout out to Will, he is a great salesman, and he went above and beyond to make sure we got what we wanted. He was super friendly, honest and straight forward from the beginning. From the financing department, to the guy doing the insurance, everyone was super friendly and professional and we did not feel at anytime we were being pressured into something we didn't want. We will definitely be coming back for future purchases
I highly recommend anyone looking to purchase a truck or car to go see Harp! Couple of weeks ago I went into Willowbrook Chrysler to get more information upon different types of trucks. I must say my experience was amazing. It was my first time buying a Truck, and I had many questions. Harp was quick to answers them all. He has great knowledge upon what he's presenting, which made my purchase easier. I ended up buying a Ram 1500. Thank you so much Harp.
When I first walked into the dealership I was really impressed with the level of professionalism and courtesy displayed by Kevin Barnaby and his partner Ryan "Dory/Tim" Horton. They recognized my need and wants for a new truck and they were very informed knowledgeable and helpful in helping me choose the exact vehicle that would suit me. From colour and accessories right down to booking a service day to install the extras they have been there for me. I won't hesitate to recommend these fine gentlemen to my friends for their future purchase of a new or used vehicle. Thank you guys for making my truck buying experience a pleasurable one.
This is by far the best and easiest dealership to work with. I have been elsewhere and this location has great people. I worked with Kevin who is awesome. He was so helpful in finding the exact vehicle that I want. Vladimir did the insurance and was great at keeping it moving! Who wants to sit at a dealership all day? After the sale was done the adorable tech guy Ryan showed me how to use all the options on my new ride. Overall positive experience. Thanks guys!
What an awesome experience! My sales guy, Ryan Horton, was awesome from start to finish. He was very patient in helping me decide between the Charger R/T (which I bought) and the Challenger R/T (which I was also interested in.) Not only was he awesome in helping me pick the car, but was very detailed. He even made sure the car looked immaculate before I drove it off the lot! Very knowledgeable and informative. The after sale followup was great. Couldn't be happier! Thanks!