VI Fitness

Location :

4300 Wellington Rd #202, Nanaimo, BC V9T 2H5
Added by Jopie, at 01 November 2016

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• Anonymous

  06 December 2017

  I find the staff friendly, the gym clean, and the child minding excellent. The child minding hours aren't always consistent, but if you call 24 hrs. ahead, there is usually space. Great experience so far.

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• Anonymous

  20 October 2017

  Worst customer service experience ive ever had. I am still receiving charges on my credit card after calling in 4 times now to confirm cancellation of my account, and this has been ongoing for two years. Noticed new charges today, so called in and was told my account was only frozen for 1 year, not cancelled. Will never do business with this company again. When i did call in, received extremely rude service and very little to no help.
  
  And now a couple months later and our credit card is still being charged without our permisssion. Do we really have to cancel our credit card to have you stop taking un-authorized debits from it?

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• Anonymous

  28 August 2017

  Sorry to expensive for me, rather just take advantage of my free gym pass with my schooling at BCIT even.

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• Anonymous

  02 August 2017

  Unfortunate business practices reflected in high staff turn over and inconsistent service. Contracts are underexplained and unreasonable. Promise flexibility, then do not deliver. Would not recommend.

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• Anonymous

  28 July 2017

  Worst customer service experience ive ever had. I am still receiving charges on my credit card after calling in 4 times now to confirm cancellation of my account, and this has been ongoing for two years. Noticed new charges today, so called in and was told my account was only frozen for 1 year, not cancelled. Will never do business with this company again. When i did call in, received extremely rude service and very little to no help.

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• Anonymous

  21 April 2017

  I've been a member since about Feb and im really just getting back into the swing of things. I was a little upset about prices when I first was told but after seeing everything the gym has I understand why its more then the cheap gym down the street. The sauna, showers, classes and womens area really make it worth it. I always come mid day and the staff seems to always be changing but lately the girl who signed me up has always been there. The loud pregnant girl I think whos name starts with an N I think has always been sweet and accommodating to my needs. i never really comment on things but my sister suggested it. she deserves praises!

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• Anonymous

  27 February 2017

  Great staff, facilities were great and not too busy.

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• Anonymous

  09 February 2017

  Hey, if you're thinking of joining VI fitness, DON'T.  
  
  I've had a very negative experience with this gym, specifically at the Nanaimo Wellington location.  The staff, specifically Carrie, Victoria, and Andrea, were lovely, but the praise stops there.
  
  At the beginning of your contract they make you pay a load of BS admin fees, plus your first and last month's dues upfront.  Seems reasonable, right?  What they don't tell you is that their cancellation policy is sketchy.  I called from Vancouver to request a cancellation, as I had relocated, and I had no paper bills.  I was told that a screenshot of an online bill would suffice.  I did as asked, two days later, I was told by head office that this was not sufficient, as there was no way to prove it was real. That night, they took another month's dues out of my bank account.  The next day, I went to a bank and got a banker's stamped bank statement with the Vancouver address on it, and sent them two photographs of it, and never did get a reply from head office.  Two weeks or so later, the manager from my branch got in contact with me.  Long story short, they arent going to refund that payment, nor are they going to refund my final month's dues, which were paid up front, at the beginning of my contact.  seems a little like theft, by way of lagging on administration, just so that they can squeeze more money out of me. The only way to stop their theft is to put in a stop payment order at your bank.
  
  Additionally:
  
  -The equipment is lacking.  There are very few fans. There's only two TRX bands, neither of which can be found most of the time.
  -They had more than ample warning about the digital TV switchover, but had they bothered to get the proper equipment?  Nope.  There was no TV for ages, and, as far as I know, the treadmills/bikes still do not have TV.
  -There is only one of most of the machines upstairs in the women's area of the gym, and the "no sitting on equipment" rule is never enforced.  People will sit on the leg machines for 15-20 minutes reading magazines, doing nothing, and nobody does anything.
  
  -The showers are awful.  Most of them spray everywhere but on you. If you want to shower without getting your hair wet, good luck! The stall next to you will invariably be spraying sideways and soak your hair anyway.  That booger you noticed stuck to the wall 2 months ago?  Still there.  Hairs and pubes sprinkled about like confetti?  Yup!
  
  -Power outlets for hair dryers and straighteners that actually output power? Nope!
  
  -There are several obnoxious members.  Two nasty older women harassed me after I tried to defend myself when they stole one of the few coveted fans - that I had been using since before they even arrived - and nothing was done about it, at least that I could see.  Their justification?  "We have been coming here for years!"
  
  -Rules and regulations are only enforced when convenient.  The NO FRAGRANCES rule especially.  I was bedridden for four days with a nauseating migraine, because nobody cared who sprays what in the change rooms.
  
  All in all, It was a significantly unpleasant experience, as is evidenced by the fact that I bothered to write out this warning.

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• Anonymous

  31 January 2017

  The Bowen location is brand new and I found their equipment selection to be good. I don't share the same bad customer experiences that others talk about with VI fitness and found them to be non-pressuring, but I didn't find the staff to be overly friendly. For facilities, they offered exactly what I needed.

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• Anonymous

  08 November 2016

  I've been a member for around 7 months , I find the staff and New Management have been Great! The child minding do a great job taking care of my lil guy , he loves it there! It's nice being able to work out and know your child safe and in good hands
  New cardio equipment arrived the other day :)
  All V.i needs now is some newer equipment for the main weight room area and the place is golden !

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