My friend and I were stranded at the airport after our flight was cancelled. The airline sent us for free stay at the residence Inn. Our room had a general living space including a kitchen, a nice washroom and a bedroom. It was very comfy. The staff were very helpful and friendly, and the food was great. They have a nice gym, and a pool that I didn't use (but looked inviting). Overall it's a very friendly space to be, and the space encourages conversation with others. Definitely feels more like a residence than a hotel
Fantastic hotel. Great food. Great service. Great size of rooms. They have a free grocery service. So they will get your groceries and only charge you the cost of item, that's it. They also have great free soupers on Monday, Tuesday and Wednesday nights :)
Staff was friendly, shuttle was on time. Room was clean, and very nice. Lots of amenities, like a full kitchen. Only downside was that we left before breakfast started and we did not get a "to go" bag of continental items like some other reviews have reported, because it was too early. It would be a nice touch to have some prepared and ready for early checkouts. Overall great. Would stay again.
Friendly, eager to please staff, clean and close to the air port. No gym but I did use the basketball court. Could use some more modern touches.. Starting with getting rid of the room card key. Times have changed. Security has changed. These doors aren't safe, they're merely an illusion of safety.
Worker are very nice. Pool is clean and quiet. Conversation areas are nice and tidy. Housekeepers and great at cleaning and don't touch your stuff. breakfast is always good and cooked well and they also provide dinners some days. worker at the front desk are there 24 hours. Also, hotel provides a shuttle to the airport. gym is tidy and they provide towels and water. My hotel had a kitchen, a living room, 2 bedrooms and 2 bathrooms, feels like home. I believe housekeepers clean tubs every other day. Also provides a grill and a basketball court. Parking was extremely easy to find and multiple great restaurants near to eat or pick up. Nicest hotel I have been to in a long time. Would go again if i had the chance.
I stayed at this Residence Inn with my wife, son, and parents, for 5 days, 4 nights, and absolutely loved it! The first night, they were having a "Waffle Sundae" bar where you could make fun waffles with ice cream, caramel, fruit, whipped cream, chocolate sauce, etc. It was complimentary with your stay, which was great!
The rooms were excellent! No, they're not fancy rooms, but if you're considering a Residence Inn, you know they're not fancy. They come with a kitchenette that has a fridge, sink, microwave, etc., so we could save leftover food and reheat it later. The room cleaning service was great, and we were always very pleased with it.
They have a complimentary hot breakfast every day from 6 am to 9 am, which was surprisingly good! Typically I'm not a fan of the hotel free breakfasts, but the eggs were well cooked, they had a waffle maker, fruit, yogurt, the usual suspects.
It's super close to the airport which is great for coming in and leaving, and thankfully I only heard one or two airplanes flying overhead, but for the most part didn't notice any at all!
My only complaint is that you have to pay 14 dollars a day for parking at the hotel. And that didn't diminish my 5 star rating because that's more of a complaint about the fact that free parking just doesn't exist in Toronto, so it doesn't really have to do with the hotel itself.
All in all, an excellent place to stay during our trip!
I personally wasn't too fond about my stay and found it a bit lousy. The customer service I dealt with at the lobby was more than mediocre. I felt that they were unorganized, dishonest, and racist. I asked for a quieter room since I had insomnia and the front counter told me there was only one room left. He took me to the room and I found that the air conditioner didn't work. Then, after saying there was only one room left, he designated me to another one. He gave me another room, but that room was really noisy because it faced the airport. I decided to call the front desk without telling them who I am and asked if they had any available rooms. They said yes. I felt that they lied to me about the availability to give me the worst possible rooms. My stay was less than enjoyable. DON'T GO to this hotel if you want to be treated this way. There are many more available and affordable ones around the area.
Great experience Stayed overnight and left our car for a week. Room was very nice, great breakfast and the staff and service was top notch!
Enjoyed our stay. Hotel, room and swimming people all clean and staff pleasant, friendly and efficient. The two bedroom suite, including kitchen, well equipped. Wife reports the machines in gym are excellent but the smallest weights were 10 lbs, need lighter weights.
Only issue I had is that being near the airport had hoped there was a regular transfer service. Not for flight but to catch the UP train in to downtown Toronto. Advised only for people on their park and fly rate. Should rethink this as I'd be interested in staying more often.
Staff was great, efficient. And friendly. Coffee and food was good, rooms were good, plenty of hot water, clean etc, very close to the airport. Will likely make this my regular business hotel for my Toronto / Mississauga trips.
Nice quiet place. Rooms looks redone. Staff is excellent. Front desk is fantastic. Breakfast has good choice
This is the second time I am staying at this hotel and it is just as great as the first time. The staff is friendly and the booking I made with the hotel was made accurately. The room has a kitchen (small appliances) with dishes available in the room and plenty of space so you don't feel cramped in any way. The free breakfast is decent quality and offers a good variety of food while the main dishes change in the mornings as well.
Overall a great place to stay and my preferred hotel for around the airport area if I need to stay in Toronto.