About
Location :
Added by Jopie, at 15 May 2016
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 9:00 AM – 6:00 PM
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12 Reviews
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01 December 2017
Super disappointed with this place. Beware as they will scam you for as much money as possible and give your pets unnecessary medications just to make more money.
I took my golden retriever here because he was licking his paws and had a bit of a rash on his legs so I was obviously concerned as I hadn't seen this in any of my previous dogs. When I got there, they told me he was allergic to the food I was feeding him (after a year of being on it) and said I need to be feeding him the food that they sell at the front of their clinic because everything else is basically garbage NEWS FLASH, I was already feeding him the food that they sell there (Royal Canin). Obviously they were trying to sell me on their food telling me the cause of his issue was from something it clearly wasn't. Once I told them my dog is actually already eating that food, they then changed their diagnosis and said he had another type of infection (without doing any tests) that said he needed to be treated with antibiotics $400 later, they provided me will all these unnecessary medications. I went and got a second opinion because I didn't feel right about the entire experience of being there and I find out it's simply just SEASONAL ALLERGIES. The second vet that I went to said any qualified vet should know that just by looking at him and they just said it was an infection to up sell me on a bunch of unnecessary stuff.
Sure enough, I treated him for seasonal allergies by bathing him and using Vitamin E oil and sure enough, he was just fine a few days after and the rash went away. I called them back and said I'm not giving my dog any of this medication that they gave me and I'm pissed off that they clearly told me it was something it's not only to take my money. Not only was I mad about the money, but the fact I would have fed my dog unnecessary antibiotics! The girl I originally spoke with apologized and said no worries, I wouldn't have to pay for any of it Next thing I know, I'm getting a call from a collections agency informing me they sent an 'outstanding' bill to them after after they said they wouldn't charge me for it. Obviously at this point, I was forced to pay it in order to no affect my credit. DO NOT TAKE YOUR PETS HERE PEOPLE!!!response / report this review -
22 October 2017
Kind staff. Helpful in coordinating medicine for my furbies through Paws for Hope
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17 August 2017
When we had to have our 12 year old cat, Lilli, put down recently everyone at the clinic was so kind, caring and understanding yet professional it made things much easier to bear. After discussions and deciding this was the right course of action to take, the euthanasia procedure was fully explained to us, we were then taken into a separate quiet room where we were allowed to spend as much time as we needed, at each step of the procedure, to stay with our little lady and say goodbye to her properly. She went very peacefully and it was definitely as good an experience as having to have your cat put to sleep could have been. Thank you specifically to Dr. Alex, as well the others who helped us, everyone was very considerate and caring.
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16 August 2017
I felt so scammed. I came in to buy suppliment that cost $2 but they charge $18 instead by adding dispensing fee. They told me I don't need to see the vet since it's not medicine but still want to charge a fee and took all my info so they can bother me with junk mail. I walked out and fuming. I hope no one ever goes there. Very dishonest and lies to your face. They should have their license revoked and reported to BBB.
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15 August 2017
Once again we have had excellent service. Our dogs have no fear when entering the office, where they know they will be greeted with love and care. Wonderful service, excellent care and seniors discount on their already reasonable prices. We travel 45 minutes each way to get there, but it is worth the drive.
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22 June 2017
This vet has always given our dogs excellent care. Knowledgeable, friendly, and honest service all around. Thank you.
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11 June 2017
Brought my cat here a few times. They were very careful and nice to him, because he was quite scared. The prices here are the best in the lower mainland for surgeries, neuters, etc.
I feel very confident in this vet. The staff are super kind to both people and pets! Will definitely go back whenever needed for my little man.response / report this review -
24 March 2017
My husband and I were looking for a new vet closer to our house, and Hastings Veterinary Hospital was recommended. A little over a month ago we took our dog to have her teeth cleaned and her nails clipped while under anesthetic. Our dog has lupus, which affects her nails, and trimming them can be very painful. About a month after the procedure we noticed she was limping, and one of her nails appeared to be bleeding. When we looked closely at her paw, one toe nail was significantly longer than all the others, and this seemed to be causing much discomfort when she walked. Since the length of that one toenail suggested that perhaps it was not trimmed adequately, if at all during the procedure, I called Hastings Vet Hospital to explain the situation and ask if they would trim the one toenail in question. I was understanding and very polite, and just wanted to relieve my dog’s pain. My fear, as I explained over the phone, was that I might hurt her if I tried to do it myself. The receptionist, in a very cool tone, responded that the clinic did not trim just one toenail. I was a little taken aback, and reminded her that it was the clinic that caused the issue in the first place. She then told me the procedure our dog had was over a month preceding (inferring perhaps that this issue could not be their fault?). When I pressed her further to trim the one nail, she put me on hold for some time, apparently to consult with someone else. Her tone was no less conciliatory when she returned to the phone, but she consented to the trim, adding that if the vet were to look at it, it would cost us money. Later, when we took our dog in, they were cordial, but cool. They trimmed our dog’s toenail, but did not ask about the status of her nail, if she was still limping, or if there was anymore blood. There was no apology, explanation, concern, or mention of the fact that the one toe nail was so much longer than the others.
This was a very disappointing experience for us. Over the years, we have only ever received kindness and caring for our pets at the animal clinics we have dealt with. Our brief encounter with this one was cold, uncaring and defensive. A very simple response of, “Of course, bring your dog in and we’d be glad to have a look at her nails”, and a few follow up questions when we brought her in would not only have been the professional response, but also a simple common sense one. It would have been a gesture that they cared. We will be not be returning to this clinic in future. We know there are many more out there that can do much better.response / report this review -
01 March 2017
The entire staff have always been so helpful, kind and accommodating to our dogs needs. Their hours of operation are great, especially being open on weekends and their prices aren't insane like most others.
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20 October 2016
Tried to take my cat to get a microchip. I had warned them the night before she really doesn't like vets. They had planned to put the chip in, but quickly discovered my cat wasn't going to sit still. So, had to make another trip and reschedule to have sedation to get the microchip. I feel like this could have been done the first time with my warning, but maybe they were just being cautious
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21 June 2016
We had a very sick dog with chronic painful skin conditions. The doctors were great and very supportive through a very tough time in our lives. They held our hand all the way to the end of her life and were always offering options to ease her pain and suffering.
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22 May 2016
I took my dog here twice last year and have been meaning to write a review. i have dealt with both Dr. Bajwa's and have no complaints. they are both very kind and caring towards my dog and show genuine care for animals. they took the time to explain the difference between a medication i am currently giving to my dog vs other options out there. also I have to say there is no pressure here, they tell you whats wrong and you make the call. thanks for the great service!
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