5 years ago i thought Kensington Animal Hospital staff was great
but lately, the staff seems less and less competent i think Dr Sidhu is still great but the staff frustrates me more and more
and therefore i am changing clinics
Never used the services, but I've been in to ask questions. Friendly and helpful staff!
Have been taking my cat here for years but when I picked him up from his dental cleaning he had been sitting in his carrier soaked in urine and when I picked him up yesterday from his lion cut which took 8 hours he had two cuts on his tail. There was one receptionist when I arrived and one person ahead of me so I sat and waited for my turn but then another client came in to pick up prescriptions walked to the front desk and was attended to first despite the fact that I had been waiting my turn. The level of front service has gone downhill. The one blonde front desk assistant had attitude with me and I was ok with driving out from Maple Ridge because I didn't want to have to change Vets because I liked Dr. Sindhu for my cat but I can't allow him or me to be neglected by his staff. Changing Vets now!
A year ago I brought my 14 year old cat in with jaundice. I rushed him to this hospital because it was on the way to the home we just bought and it was moving day.
They charged me $700 to tell me what I already knew was wrong and then wanted to do more tests and keep him there and to eventually put him down? What would be the point of the tests then? Plus liver failure does not mean death if you treat immediately. I have raised many animals on a small hobby farm since childhood.
I got mad demanded IV, medication and other supplies and got a lot of crazy looks. I paid them, brought him home and aggressively treated him myself over two weeks.I also had to buy liquid food and electrolytes on my own since they gave me bare minimum of what I would need to keep him going until the medication has time to heal the liver.
He is now doing even better then he was before my now regular vet says he is shocked with how well he has recovered and he has no further health issues!
These people are all about money and should be shamed!!!
Don't go here!! Dr Sukhpinder is a greedy crook who could care less about the well being of your pet. He doesn't see your pet as anything but dollar signs. Because if his geeed he almost killed our Bulldog puppy by suggesting invasive procedures and putting her on all the wrong meds. He never even called to check in. Meanwhile 3 vets later who were all appalled by the steroids he put her on and informed us to stop them immediately she ended up being admitted into critical care for 3 days on IV antibiotics. It was kennel cough which led to bronchopneumonia. All he had to do was a repeat chest x-ray to diagnose it and swab her and put her on the correct antibiotics. He didn't he ignored it for 2 weeks. Beware he doesn't deserve the star i gave him.
The receptionist, vet, vet tech, and clinic kitties are all so friendly. They also carry a bunch of vet certified products (Royal Canin and Hill's) for dogs and cats.
A year ago I brought my 14 year old cat in with jaundice from stress. Our old landlord kept sneeking viewers into our house while we were working and looking to buy a place. I have no idea what they did to him. I rushed him to this hospital the day we were moving into our new home with a yard for him. They charged me $700 to tell me what I already knew was wrong and then wanted to do more tests $$$ and keep him there (he is already almost stressed to death hello) and to put him down? I got mad demanded IV, medication and other supplies and got a lot of crazy looks. I paid them, brought him home and aggressively treated him myself over two weeks and guess what he's still alive over a year later. Good thing I know more about treating animals then the average person and it's not the 1800s this is treatable. I also had to buy liquid food since they gave me bare minimum of what I would need. He is now doing even better then he was before. Do your research people if your pet wants to live and trusts you like how my cat does they will let you treat them. Mine sleeps with me, talks to me everything. Thank goodness I stood firm or he wouldn't be here today.
I put a picture of my black lab Monty, I thought it would go with my post at first. Dr. Sukhpinder is the most caring guy you could ask for. He saved my dogs life who 20/25 minutes before had eaten a box if rat poison. This was Oct. 12/16 so Monty has a few weeks to go to be clear. The office floor was covered in puke and it appears most of the poison came out. On top of a relief to be in skilled and most importantly caring hands, the bill was under $250 which included 3 injections and a prescription K1 that I'm presently administering. I have a lot of gratitude to the Dr. And all the staff. Thanks.
Met with Dr. Harpreet Sran for our first visit to Kensington Animal Hospital and was pleasantly surprised. He was very gentle with my senior cat, explained everything to us, listened patiently to all our questions. Over the years of vet visits, I have always found Vets to be a little 'disconnected' from the humans but Dr. Sran was very engaging and positive. I am happy to be a new client.