早急な対応と、とても丁寧な謝罪に次回もぜひ利用させて頂きたいと思いました。古川さん本当にありがとうございました。
困ったときなどやはり助かる
The staff were friendly, polite and patient. When I entered the agency, I felt I was welcomed. The agent who attended to me at the desk gave me many options when looking for good flights. I wish they were open later or on weekends as well, but will come back for sure.