I was extremely pleased with my experience at City Sports & Physiotherapy Clinic working with Joanne. Joanne is a highly knowledgable and skilled physiotherapist who was empathetic to my concerns and sensitive to my needs as a patient. She took my concerns seriously and listened carefully to my thoughts and experiences, while still being extremely warm and easy to talk to. Joanne was consistently happy to give me additional advice and support about my health and situation, and certainly helped me understand my body better! She even followed up with me after my sessions were completed, which was a gesture that I really appreciated. I'd highly recommend working with Joanne and visiting City Sports & Physiotherapy Clinic. Thanks again, Joanne!
I had been suffering from chronic back and hip pain for years. I was referred to City Sports & Physio through a friend who is an experienced physio in the US. The experience has been absolutely great. Having been involved in high level sporting activities and seeing many physical therapists over the years, the team City Sports has been one of the top groups that I have been treated by. From the admin staff to the therapists (Especially Dan Hagart, my physio) were always professional.
What I liked the most about the experience was the diligence in figuring out the chronic issues and targeting the root to make sure the treatment is not temporary.
The planning and execution of the treatment plan has been great and I have achieved results I never thought possible. Another plus is I have guidance to be able to check my progress and further it even when I am not going to therapy regularly.
It is a pleasure to recommend the great team at City Sports & Physio.
City Sports is fantastic! Everyone is super friendly and makes you feel very comfortable and safe. Rachel is THE best - I’d definitely recommend her to anyone. She helped me get over lower back issues twice, and also helped my wife with a shoulder problem.
This clinic is easily the best in the city! Super well situated, clean with tons of natural light, and above all else the team working there from the front desk onwards are stellar! Booking is easy, they have automated reminders, there's a whole wall of professionals and specialties to choose from; you're set.
I've been seeing Sarah Paterson for a number of years now as my physio, as my weekend-warrior tendencies continue to catch up with me! She's been nothing but professional, knowledgeable, and above all else pleasant to deal with. Every time I think she has given me some ridiculous set of exercises to do, they inevitably make a big difference. I don't how it all works, but she does!
Hi Justin
I would like to let you know that you are the best physiotherapist I have ever had. You are so friendly, easy to talk to, you made me feel like I could trust you from the very start and that right there is a gift. Also you are very informative and you explain everything to me concise and you make it so I feel comfortable with the exercises you have prescribed me to do. You have definitely made me more stable on my left knee in a long time or probably ever since my injury. I just want to thank you for everything you have helped me with and I enjoy our visits.
kind regards
Mikel
If we have family members of our patients that live in Vancouver and need physio this team is always one we suggest. Gareth, Shaana and Timberly are our go to people.
I love the place, I've received excellent care, and everyone is friendly and professional
Saw Timberley for an issue with my elbow. She was amazing - honest, down to earth and extremely knowledgable. She helped me with my elbow, and, when it became clear I would need more medical care, she not only advocated for me within the medical system, but helped me secure a referral! She went way beyond what I would ever expect a physiotherapists' regular duties to include. Thank you!
I have received treatment from Justin Wilson over the course of the last 3 months to address wrist pain/stiffness caused by a mountain bike accident that resulted in a broken wrist. The improvement in comfort, flexibility, and strength has been remarkable despite the fact that my injury had occurred 18 months prior to my first session with Justin.
Among other activities, I can now play golf, ride my bike, and do pushups without pain. Justin was very thorough in explaining my treatment plan (including acupuncture, ultrasound, electrotherapy, and massage) and in assigning exercises/stretches to be completed at home. Thank you Justin!
I've been going here for massage therapy, and am very pleased with the quality of massage, as well as the staff, who are very nice and knowledgeable. The only downside is it's not easy to get an appointment.
I have been treated by Dan Haggart off and on for 9 years. I have chronic back issues from a previous hamstring tear and the treatment, stretches and excercises make it so I am no longer debilitated in painful back spasm.
I recently returned for treatment from Dan for a shoulder Injury and the course of treatment and plan for reintegrating my shoulder use at my work as a carpenter has been invaluable.
I need to recover to save my livelihood and Dan is the best medicine.
I have referred my wife and my 10 year old daughter who has knee pain from a growth spurt. Great, quality treatment for the whole family.
I recommend any and all athletes to check this place out. They have bios online of what each physio specializes in, so you can pick which staff makes sense with your injury. Clinic is huge with long hours and repeat patients can book online.
i have been going to City Sports for physio for over 10 years now. I had not used physio much before that , but when I went and found that their treatment fixed the injuries that I came in with, I kept on using their services. I have consistently found that the physio from Dan Haggart and Cathy Yackness has been of very high quality. I highly recommend the Clinic and their staff.
Update - Response to Owner:
Thanks for the response. With respect of the fees, the receptionist only asked if the treatment was for 1 body part or 2 body parts upon the patient's arrival of the appointment, but the receptionist did not mention anything about the higher fee. With all due respect, the billing system is unclear from a patient's perspective and it doesn't seem to be fair for a patient to determine the complexity of the issues prior to the treatment, which makes it difficult to determine the insurance coverage.
Original Posting:
Depends on which physiotherapist you have, your experience may be different but they are generally friendly and helpful. However, the employees at the front desk are not very friendly and make people feel unwelcome. Finally, make sure you check your insurance coverage before your treatments because the clinic charges you based on the number of body parts, not based on time, whereas the insurance company provides you coverage based on length of each visit. I've referred some friends to here before but my recent experience with the employees at the front desk was really unpleasant and frustrating. I'll probably look for a new place somewhere else so I don't need to deal with their front desk employees again.
These guys are really great and switched on. Their online portal is great, it allows you to see what exercises you're meant to be doing and how to do them. I've seen both David and Justin and I couldn't possibly complain about anything.