I was only there for information on a new model coming out. The sales man I approached was very hard working to present what little information he had. I was impressed with the sincerity in considering future business.
Very organized, the vehicle we requested to view was undercover on a rainy day. Jamie was excellent. He was very patient with our kids (3 young ones) and made sure they were safe on the test drive. He promptly followed up post viewing and was professional. Definitely recommend.
Thank you to Leon Cruz! Provided top notch service for me. It was one of the best customer experiences I have ever had. Took my vehicle in for service right away and had it ready for me within hours the same day. I will be back again at Carter GM Burnaby just because of Leon and the service he provided. Thanks Again !!!!!!!
Had been looking at a few different trucks over the month and ended up at carter gm one morning. Jamie came out while I was browsing and shows me an amazing z71 Colorado. By that afternoon I was driving it home and couldn't be happier. 5 stars for Jamie and the team from start to finish amazing service and great prices.
Every experience with Carter GM is great. I have been going for the past three years and each time the staff are friendly, helpful, and trustworthy. I've never been pressured into purchasing anything or having service done that wasn't necessary. They offer shuttles when needed and follow up in a timely manner.
Bought a beautiful Malibu LTZ from Carter GM in Sept and was very happy with my purchase.
Noticed a few minor issues with the vehicle and the sales manager took care of everything very swiftly and assured customer satisfaction.
Customer service based dealership with a great deal of concern for customer satisfaction.
I would recommend Carter GM for anyone looking to purchase a new or used vehicle.
Took my vehicle in for an oil change and multi point check and was very satisfied with the service and friendly and honest staff in the service department.
I will continue doing business with this well run establishment.
Thanks for great customer service,
Marcos Andres
My family bought GM cars for years and always dealt with Carter, including for servicing. I own two GM cars nearing and over 20 years old and this dealership has been helpful to me where some others would want to charge me simply to give me info regarding my car. I can see why my family dealt with Carter for so long. If looking at the used cars, make sure you spend a good deal of time with the hood open with both the engine running and not running, checking for smoke, other signs of leaks, and at the fluid levels. They have always had at least one interesting older car on the lot that stands out amongst the others every time I've visited and for these older not-too-often seen cars the price stands out as well! If you're paying this high dealership price make sure it's because they've gone through the car and fixed everything needed. Doing this you'll have a likely much better car for much less money that you won't see another of on every block, and with a GM guarantee. I myself will never buy a new car unless the "big three" can smarten up in several ways (the "Buick" Envision up there is made in China?!) so have no experience dealing with the new sales division. Buying an import isn't a consideration.
Phenomenal!! Adi Schpack was fantastic to work. He picked us up at the airport and took care of everything. Followed up by text after to be sure we got home safe. Administration was smooth and professional in helping us get everything done! Amazing experience. Would recommend them to anyone!!!
My experience of buying a new car (Chevy Spark) was very good. The entire process was smooth and worry-free. Sia and Adi did everything to accommodate my needs. I am happy with my purchase.
First, i want to say the sales rep Nicholas Saw was great..however, my experience went downhill from there. As I was driving up Willingdon, I noticed a used car I was interested in. What drew me in was a 0.9% approved credit promotion stuck on the windshield. However as the process started this seemed to be the ONLY model exempt from the promotion. I was told it was "the new guy's" mistake and shouldn't have been on that car. All of sudden the interest jumped to 4.99%. Then they all acted like the large jump in monthly payments was not a big deal. How is thousands more not a big deal? I am not impressed
Update: Impressed that the area manager replied the very next day to try to make things right and offered a compromise somewhere in between. However by then i had already moved on.i will move it up a star for at least following through
We went in and David Palermo met us. He is a very patient, honest and professional. He spent a lot of time to explain every detail about the vehicle. When the vehicular finally arrived, he spent another 4 hours to introduce every detail about the new car. Even after that, he answered every question we had about the new vehicle. Overall, we had a great experience with David.