About
Location :
Added by Jopie, at 02 November 2016
Opening Hours
- Monday 7:00 AM – 6:00 PM
- Tuesday 7:00 AM – 6:00 PM
- Wednesday 7:00 AM – 6:00 PM
- Thursday 7:00 AM – 6:00 PM
- Friday 7:00 AM – 6:00 PM
- Saturday 7:30 AM – 5:00 PM
- Sunday 7:30 AM – 5:00 PM
Gallery
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10 Reviews
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19 October 2017
Surly staff and had to wait nearly 30 min to get the car. Barely any directions on how to find the car. No map or offer of one. If you fill up.you must provide the receipt and the station must be within 10km of the rental spot. At least the car was functional and clean.
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08 August 2017
I was slightly reluctant to book with Thrifty after some of the Google reviews I read, but I decided to take the risk as the price was much better than others. So we booked for a 2-week break from Vancouver which we're just returned from, and we were perfectly happy. When we arrived everything was exactly as we'd booked, the staff were quick and friendly and there were no suggestions of extra costs or damage charges. I'll happily use them again
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28 June 2017
I wish I could rate them a ZERO>>>>Worlds worst. PLEASE never use them. you will regret it. after finding out they did not have car for us we were up graded to a another car for twice the price and got a 250 bill for a chip in window after returning car even when I had pictures before I picked up car with a chip in window. they did not want to see the pictures.. what a scam. this is the first time I have ever rated something, but thought I would let you know. this placed should be closed down FOREVER GOD PLEASE DONT USE THEM!!!!
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24 June 2017
Worst rental experience ever!!!! I should have read the reviews before booking with them. Returned the car today, got charged $250 bucks for a tiny bit chip on the windshield. When I was trying to argue, the girl cut me off and saying ``I dont need to talk to you``(my hubby signed the contract). And when my hubby was talking, she cut him off and always want to push us to pay and blamed that we did not purchase the insurance and did not check the car thoroughly before left. It has to be some kind of strong hit to cause the chip, but truth was nothing happened. No matter what, I dont think any customer should deserve such rude services. It feels like you are not allowed to talk or argue. So lesson learned, bring a magnifier and camera if you want to rent from them or just stay away!!! will make a dispute anyway
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19 May 2017
Everyone here is so friendly and accommodating! The gentleman at the front remembered me from 2 weeks before and made sure everything went smoothly. Thanks to everyone at this location for a great experience!
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18 March 2017
Best rates for rental. Not as seamless with online as would be expected for the industry. Big discount compared with YVR location. Upgrades are very common.
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06 March 2017
Friendly staff and dropped our car a bit later because of the snow, nobody was there so we took a pic of our km and the fuel tank.
Got charged an extra day because of the clock system and was never told at what time we were supposed to return it and we never had a problem with other car rentals (lesson learned). Great car selection and have the option of winter tires which was good. Maybe will come back and rent from them againresponse / report this review -
26 January 2017
Worst rental experience I've had.
I got rushed through the process because the guy wanted to go home as it was right on 5.00pm. Next, one day into my 10 day trip I got a phone call to tell me the price of my insurance had gone up $200 because they had made a mistake.
Then after returning and paying for the rental, found out my card was charged twice! After consulting with staff about this they said they would talk to the manager and get back to me. They didn't, I'm still trying to get hold of them to get my money back.response / report this review -
09 November 2016
Arranged to collect car online at 5pm but it was closed when I turned up. Luckily I was let in by someone who hadn't gone home yet. I voiced my displeasure but was met with 'we have no control over what time Google says we are open until'.
Rental price was literally twice as much as I was originally quoted online after insurance was applied. I also wanted my girlfriend to be able to drive but was told this would be an additional $15 a day Why is there an additional daily cost for this? Surely a simple admin fee to add her on would suffice?
Returned the car at the end with just over 3/4 of a tank of gas. They charged me an additional $45 to refuel. I argued that a >1/4 tank of gas does not cost $45, but was informed that the rest covers the cost of refuelling. Guess I'm in the wrong industry if gas pumpers are earning approximately $38 for a few minutes work.
Anyway, congrats thrifty. You successfully bent me over. Enjoy the money you squeezed as it will be the last penny you will ever see from meresponse / report this review -
09 November 2016
Go elsewhere! Quite possibly the worst rental experience I've come across.
FALSE HOURS - Location is shown to be open until 6PM - it is only open until 5pm. So when it comes time to grab your vehicle after work for your weekend getaway, be prepared to be met with locked doors. We had to delay our trip by a day because of this. I explained this at the counter and was met with zero empathy or compensation. We even paid for the extra day's rental. Harsh.
HIDDEN INSURANCE FEE - Our 4-day rental fee more than doubled to purchase insurance to cover the rental vehicle (third-party is included). We asked about an approximate cost beforehand when booking over the phone, and the agent said it would "depend" and we'd have to confirm during check-in. How convenient that you don't find this out until after booking.
HIDDEN FILL UP FEE - We filled up in Kitsilano, my partner drove me to work in Olympic Village, and then proceeded to drop the car off. About $5 worth of gas was probably spent; apparently the tank indicated as full. Still, we were charged $45 to fill the car up. This is absurd!
Never again.response / report this review
