About
Location :
Added by Jopie, at 01 February 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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15 Reviews
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25 November 2017
I consistently experience excellent customer service from the service center at this Honda dealership. The technicians do an excellent job on the maintenance. The reps are knowledgeable and amicable. They also do not pressure me into having more done on my car than I can afford at any one visit. They keep track of outstanding maintenance issues, and help me prioritize maintenance for future visits.
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23 November 2017
Oil change and winter tires and bought new windshield wipers. Always treated well and always friendly service. Always have a shuttle as well available if needed too. Great place to have any type of car service done!
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07 November 2017
Infuriating. The word I would use to describe this Honda dealership. I usually leave this dealership in a horrible mood. None of the departments seem capable of communicating and they all have a different answer for the same question. I have learned, if they promise anything, get it in writing. When I voiced my concern about getting different answers from everyone, the service department employee became quite patronizing. If you have a lot of time on your hands and want to argue until you're blue in the face, buy your vehicle here. On the other hand, I do enjoy my car and get excellent fuel economy. I will likely continue to buy Honda vehicles, just not from this dealership(unless something drastically changes).
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02 November 2017
Jimmy, the service manager went above and beyond to help out (lend us parts that belong to him), so that we wouldn't have to go a second time. (Even though we were there for a minor service). Highly Recommended!
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08 October 2017
I called from my Dealership Match Auto Market with a service question. The service department was closed so on the off chance a salesmen may know the answer I requested to speak with sales. I was put through to Ryan and he went above and beyond to help me and have my questions not only answered but answered quickly as I was pressed for time. He needed to track down the answer and he did so for no personal gain other than to help a fellow salesmen. That speaks to character! Thank you Ryan. I do hope that's your name! From one salesmen to another you helped sell a used Pilot today and i owe ya one!
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30 August 2017
Professional from start to finish. the Sales Team, Finance Dept, and the Flawless condition that my new purchase was presented to me, were all Top Notch.
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14 July 2017
Candice and Elizabeth at the service counter are amazing. The mechanic Alajhandro carried himself with a high level of honesty and integrity! Overall great first experience.
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26 June 2017
My wife and I purchased a 2016 Honda Fit from here this year and were helped by Daniel. He was friendly, not pushy and kept giving us popcorn. When I buy a car I have to like the salesman and out of all the places that I checked he was the best! Its been a few months since I had the car and so far everything is great. I would return in the future when its time for another new car.
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31 May 2017
Overall pretty good. Things were efficient and each person we dealt with really seemed like an expert in their area. We originally went to the dealership (which is very far from our neighbourhood) because of a used car we saw online. We test drove it, didn't fall in love with it so we asked to try a brand new one. We ended up going with the new one in the end and it was so nice because our salesperson Daniel didn't pressure us at all to take the newer model. We asked, and he made everything accessible and easy. You could see him going back and forth to his manager to genuinely get the price as low as possible for us. It took two full evenings (were talking like 5-8 both nights) after work to get the test drive, negotiating, and paperwork all done but it seems like it was worth it! The time it took and the over all lack of cleanliness/environment in the second building where Daniels office was is the only thing bringing it to 4 stars instead of 5.
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30 April 2017
First time buying from a dealership and was a little nervous going in being a young female. Daniel was very helpful and informative never felt pressured. I brought my dad with me and while they talked to him I never felt ignored. My dad has bought several new cars and even he said the experience was very good. Have had the car for just a day now but am very happy with it would recommend Birchwood Honda
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19 April 2017
When i first came through the door, greetings came to me and there i know i will have a great service. Alvin was really nice he was honest and i like how he told me everything about what i needed to know in the car. All in all it was a great service
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18 April 2017
Excellent sales team but very poor service. Me and my wife bought brand new 2015 Honda Pilot about two years ago. Five days after we got our Pilot we noticed Engine coolant was leaking. We took it back we were told the technicians forgot to put a gasket. No apology for what happened but they put a gasket.
A few weeks ago we took our pilot for tire rotation and a few inspirations someone left the oil cap open and gave us the Pilot with out oil cap. I am glad they replaced the cap for us but that shouldn't had happened first place.response / report this review -
17 March 2017
They don't seem to know a lot about their cars or the stuff they install on their cars. They just sell them. They don't listen to you either. Tell you they will do something for you. And well.. they don't. Bought one car and had 15+ problems. Mostly because they're just pretending to listen to you.
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13 February 2017
Very good service. Dealer Melanie Mitchel is very professional, informative and most of all not pushy. She explains everything in detail and helps you with your purchase making it an easy and pleasant experience.
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08 February 2017
I honestly think that this dealership deserved more than just 5 Stars! You will feel absolutely no pressure dealing with them. Best car buying experience ever. Rodel was amazing, he was honest, upfront about everything. Made us feel very comfortable. I would definitely recommend to my friends and family
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