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Added by Jopie, at 23 May 2014
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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11 Reviews
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15 November 2017
What started as a straight-forward vehicle purchase took a turn for the worse when I discovered there were some secrets kept from me about my car.
When I went to purchase the vehicle it had been shined up and looked nice, I noticed there was a chip in the paint on the rear driver side door. I was promised it would be professionally touched up. Only to be ignored and required me to call constantly to get anything done, it got to the point where it was easier to touch up myself, so I did.
After a few weeks of ownership and comparing it to other Civics I noticed that the bumper was not sitting evenly and the fender panel was out a bit. I had asked that it be fixed under warranty as well as some other minor issues I was having. After dropping it off for the requested service and getting the car back with none of the work I had requested, completed. With an excuse of "we couldn't replicate the issues" after I had shown my service adviser that morning all the issues. I took it to Crown Honda instead. They fixed all my issues without me needing to show them the issues because they understood my explanation. I was excited to see all the requested work I had dropped it off for was complete or the parts were ordered to fix all the issues I had with my vehicle.
I was happy enough but then I was contacted by the new owner of my trade it, they informed me how much they paid and I was upset to hear that after being told they were going to sell my trade in at auction for virtually the same price they were giving me for. They had marked it up $5000-$6000 sold it themselves and left me with the remainder of the bill (at a high interest rate) to pay off so they could take the extra money for my trade in. Then recently while cleaning my car in our shop, our painter (one of the few AIA/i-Car Platinum certified painters in WInnipeg) pointed out to me my hood had Tiger Striping on it, and it had been painted by hand since Factory. Which I found odd as I had no claims on it and it was sold to me as a "Brand New Car" I had written about my experience on the Dealer's facebook page and Google Page (Birchwood Honda West) my review was replied to saying a Manager would be in touch right away No One Called. I had to go down myself and when I got there, no one wanted to help me. When I did get help I was shown some Excel Speadsheet (that was not locked and anyone could have edited knowing I was not happy about my purchase)
They showed me there was no rail/shipping damage to my car, but the hood was defiantly repainted before I got it. They did not mention it was possible it was damaged after they received the vehicle and while storing it waiting for a buyer. I received no help on this matter or even a service coupon or apology for coming out of my way to discuss the issue, I was seen as an issue or troublesome person and I felt rushed out the door so as not to chase away potential buyers even though I was quiet and respectful.
I felt deceived and unwanted.
Now that I have already bought the car I feel that no one at Birchwood really cares about me anymore. I never get service calls or e-mails or promotional e-mails even though I signed up for them.
Not a great way to get a loyal customer
Long Story Short, I can't reccomend buying a car at Birchwood.
The Chipmans may be really nice people but unfortunately that doesn't seem to translate to good honest service at their dealerships
It makes me sad to see they are still selling damaged vehicles at full price. My photos are of a recent example, with this car being a bit more clearly damaged then mine was
If you want a good experience for Sales and Service of new vehicles, go to a Crown Auto-group Dealership.
They actually care about their clients after the sale of the vehicle or in my case, someone who needed some Warranty Work Done.response / report this review -
04 August 2017
The whole Birchwood group is dispicable. Nothing but scam artists there to waste your time and take your money. I've had the unfortunate displeasure of having to deal with birchwood Nissan, Infinity, BMW, Hyundai, and Honda. At this point, it's no coincidence that they all suck. Worst service, absolutely ZERO remorse for their customers or customer service. I waited at the dealership once for over five hours to have my tires rotated and car washed, and every time I asked how much longer they said "just another 20 minutes". FIVE HOURS LATER, I'm still waiting. Just one of many awful experiences at Birchwood. I'm also still waiting to hear back from Nissan (ONE YEAR LATER ID LIKE TO ADD) about parts for my wiper blades. Every time I call there's never anyone I can speak to or anyone who has an answer for me. Yes, I could just go elsewhere but it's the principal. Once our financing is up at Hyundai I'll never, EVER, deal with Burchwood again. We literally sold our BMW only because Birchwood is the only BMW place in Winnipeg and we hate them so much. We'll find a new luxury car that is sold elsewhere.
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05 June 2017
Love the Volvo XC60! Thank Matt and Aaron for the excellent service!!
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02 June 2017
We purchased a Volvo, and the entire team at Birchwood was awesome. Also, the service afterwards was terrific. Very enjoyable experience.
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02 June 2017
I could not have had a more enjoyable or easy time purchasing my new car. The team at Birchwood was awesome!
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05 May 2017
Never ever go to Brichwood. Worst car dealers ever. Brichwood Honda west are the worst. Dont trust them at all.
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17 April 2017
Not happy with there sales staff they lied to my family who purchased a Honda at their point west location
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17 March 2017
I wrote a review about the leather on my seat flaking weeks ago. I wrote a follow up today and they were deleted no explanation
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30 November 2016
Great experience from start to finish, I have nothing but praise for the guys at Birchwood, I told them what I wanted in a car and they delivered.
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05 July 2016
It's a whole city of automobile sector, have all range and good in service
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30 May 2014
Just had some service warranty work done and the customer service was absolutely exceptional! Joel and his team were extremely kind and helpful and worked with us to find a suitable time and date, as we are from out of town. They provided us with a vehicle while they were working on ours, and got things done quickly and in a timely manner so we could get back on the road. The facility was very clean and every staff member was friendly and courteous. Would certainly recommend Kia West to anyone. Thank you to Shayne for honouring our warranty, even though we had just gone over the maximum kilometres. Fantastic staff!
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