Amazing staff and equally amazing service. Looove the new design on the buildings in the Nanaimo stores. Our interaction has always been top notch with the staff in all four Nanaimo locations! It has been a pleasure working with your team!
Just purchased a BMW 2 series from this dealership. The staff are very knowledgeable, friendly and provide an excellent overall service. Great guys to deal with.
They wasted an entire week of my time and then didn't do the work. They mis-diagnosed my car and wanted to charge huge money.
They even denied things discussed.
If your spending big bucks I recommend anywhere but this place.
They DON'T LIKE BEING RESPONSIBLE FOR THEIR WORK.
JUST MY OPINION OF COURSE.
I had a five-star experience buying my car from Nick and the rest of the team at BMW Nanaimo this week. Nick was a gentleman and never pushy. He had infinite patience for my many questions. Everyone I interacted with (Nick, Zaak, Billy) was professional and personable. It was a positive experience all around and I absolutely love my car -- thank you!
Zach was extremely helpful as well as all the other staff members! They washed and detailed my vehicle right after purchase and even sent down some very imoprtant items I had forgotten in my old vehicle to Victoria.
Overall great experience!!
Bought 2000 boxster
I had the best service with Mini Nanaimo. They showed great flexibility to find a solution for us when our new Mini was totalled. I was able to drive a 'loaner' car until my new Mini was ordered. They made it easy and simple for us, and yesterday I drove away with my new wonderful Mini and real happiness in my heart about the way we were welcomed by Nick Testini and Peter Armstrong, with such kindness. At the end they even gave us a coupon for a night in a fancy hotel. I could not be happier.
Happy New Year to me !!!
Thanks to Derek Jay in Service and Brad in detailing I left BMW Nanaimo with a smile on my face. While doing errands in town I noticed a couple of stains on my hood (suggested it might be from acid rain) that appeared sometime that day. Worried if left too long it would be harder to repair, I dropped by BMW Nanaimo without an appointment and left 30 minutes later with a hood that looked brand new on my 2017 mini clubman S. What awesome serviceHappy New Year Derek & Jay.
Angela W.
Brought my wagon in for service and the wrong part was ordered twice! I saw a jeep in the parking lot and asked about it and got no price response from two different sales associates. While I was on hold a recording states "we do our best in costumer care in all departments"
Great guys to deal with.