Name: Auto West BMW
Address: 10780 Cambie Rd, Richmond, BC V6X 1K8, Canada, CA
Telephone: +1 604-273-2217

Auto West BMW is a car dealer, located at 10780 Cambie Rd, Richmond, BC V6X 1K8, Canada. They can be contacted via phone at +1 604-273-2217, visit their website www.autowestbmw.com for more detailed information.

Location :

10780 Cambie Rd, Richmond, BC V6X 1K8

Contacts :

Added by Jopie, at 17 January 2017

Monday 7:30 AM – 8:00 PM
Tuesday 7:30 AM – 8:00 PM
Wednesday 7:30 AM – 8:00 PM
Thursday 7:30 AM – 8:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 7:30 AM – 6:00 PM
Sunday 11:00 AM – 5:00 PM

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Dean Quasar

30 November 2017

I have purchased two cars from these guys now. Danny Lu in sales, Morgan as a product genius and Maya in the finance office were all on point. Always knew their stuff and responded to calls and emails promptly. Loved dealing with them as they made the process smooth. By far the best BMW experience in the greater Vancouver area. Would do business with them again.
M C

30 October 2017

I had a great sales experience for my recent purchase from Auto West BMW. My sales consultant, Rana Malik is friendly and very approachable. He is also very knowledgeable, and answered all my questions with ease. I really appreciate that Rana went above and beyond to make my first car buying experience very comfortable. He was receptive to my needs, and supported me every step of the way, from test drive to purchase. Thank you so much for such a positive experience, I am so happy to be a part of the BMW family!
Teresa Gillespie

16 October 2017

I recently purchased a used Subaru for my daughter and her husband from Joe Craven. From the start, he was very helpful and friendly, as well as the rest of the staff. Joe made purchasing a car an enjoyable experience( which isn't always the case.) So far the car is running well and we were happy with the price. Joe gave me the sense of security that I was dealing with a professional who was honest, informative, and trustworthy. Everything went smoothly and easily. Thank you Joe!
Thewills12

21 September 2017

I recently bought a car through this dealership, I came in from Alberta to trade in my pickup and the whole process went really smooth. I was glad that there were no hidden costs or anything extra came up after I made the long drive. The salesperson was Joe, he was very good at answering questions and getting back to me with information. Great customer service and a very good buying experience.
Anne Z

30 August 2017

Exceptional customer service. Warmly welcomed by front receptionists the moment my bf & I stepped in the dealership and was directed to Jackson Choi right away.

Being the gentleman he was very helpful and patient in explaining everything in details. Now this is what I call professionalism!! If you are looking for a sales person who's respectful and would look into your perspective to problem solve, as well a smooth transition, its this guy.

Thank you Jackson!👍
Peter Xu

29 August 2017

Great dealership and very friendly staff. I was referred by a friend to talk to Danny and we are very happy that we did. He made sure we understood everything because my husband wanted special order. He was super helpful and got me a great deal as well. Very happy with everything and love our new X5. Recommend this dealer to everyone
Derek Walton

27 August 2017

Just purchased a used BMW X1 through Auto West, and have to say the service was excellent. The Sales rep Brian Ma was smart, informative and plain fun to do the deal with. Paul Gill who facilitated the messy inter dealer situation that needed to be resolved was very respectful, considerate of the situation, and dealt with it efficiently and effectively. Great staff and thanks again.
Jay Wu

09 August 2017

Bought from AutoWest before but the sales person I dealt with prior had moved on. Told them that I wanted to upgrade to an X5 from an X3 prior to my X3 service and they replied that a sales person was going to call me prior to and meet me when my X3 was in for service. No one called. Brought my X3 for service at the scheduled time and they told me that the particular sales person was busy so I asked for anyone was available. The sales person referred didn't seem to want to sell me anything and was more keen on chatting with another sales guy. I asked the sales person if he really wanted to sell me a car and he just shrugged his shoulders. All the cars in the showroom were locked so I can't even sit in the car which I found quite odd. No one else approached me after and it was a slow early afternoon. At least the service department was quick and good. Maybe it was at the beginning of the month and no one is hungry for a sale. I guess I'll buy my next car somewhere else.
Samuel Tsang

04 August 2017

This location is a disgrace to the BMW brand and they're willing to do anything (and I mean anything) to squeeze more income. I purchased a BMW GT 535i a while back and it had 0 issues (note: the distance driven on this car is very low) until I brought it in for my first service. After the first service I did, the vehicle was fine for the first few days and minor problems started to occur. I brought it back to the service team to get the problems fixed. However, starting from that day I swear they did not fix the problem or they fixed the problem and broke something else on purpose. I consistently ( I am not exaggerating) had to bring it back to get fixed, whether its for the same problem or a new bigger problem. To this day, my BMW 535i has only ran a total of 35k km since 2014. I have had BMW's in the past (purchased at different locations) that has ran much further distances and had 0 issues, therefore, I know the BMW brand and their cars are not bad cars. The location and the service team is the problem here because it does not make sense that a car with such low distance, and a car that originally had 0 issues needs to be fixed all the time after its first service. I would not recommend this location to anyone! And the BMW Corp needs to retrain their distributors because this is only hurting their brand and pissing off their once loyal customers!
HJOHAL

24 March 2017

- awesome job done on the deluxe auto spa package
- great customer service
- waiting lounge was very comfortable
- service department very helpful (AK)
A+
Chai Linda

16 March 2017

Usually don't like to write review except bad experiences but this time I would say the exceptional best experience with Fiona at the auto west location. I bought the car from her at burrad place and she told me she went to Richmond location which close to my work place. My car is due for service and apparently there's some problem with the seat sensor. The service people kinda giving me a hard time for loaning a car then after chatting with Fiona, even She is the sales person only but she helped me during the progress for having a loan car in just a second. I used to have an exceptional service with her from Burrard BMW store, now she is in Richmond, closer to me. My husband loves BMW only, and every few years we will change another BMW, each time we will only look for Fiona.

She is not only taking care of you when you are buying a car but also after sales. Strong recommend her compare to other sales person, they are so pushy and not caring your need.

Thanks again Fiona, you did a good job
Jocelyn Thauvette

08 March 2017

Although I did not purchase my 4series at Auto West BMW, I should have. Their services department is excellent. I have had recent misfortunes with tire and rim issues. Thank goodness I bought the tire and rim warranty.

Nevertheless, the dealership where I purchased my vehicle couldn't even dial in to the fact that I had tire and rim warranty. They actually questioned my claim. I ended up at Auto West BMW and Brandon gave me the service I deserved. He quickly assessed that I had a warranty and assured me that the repairs would be done effectively. They were and Auto West have won over my next purchase.
Ed Sin

01 March 2017

Ask for Fiona.

This is a sales experience review.

I do not generally enjoy buying a car, but I just had a moment of cognitive dissonance on this topic.

I don't want this to sound like I'm shilling so all I'm going to say is if you are a serious buyer, understand that dealerships are full of real people earning a living and don't like typical car sales games, ask for Fiona and thank me later (or tell her I sent you to thank me).

You may or may not walk away with the deal you want but I don't believe you will feel misled or played with at all. The after sale support from Fiona was great - the surest sign of a sales person that cares about her reputation. She already had my money and still went the extra mile for me which means you can expect that she will work hard for you.
J Kim-Lett

24 January 2017

The service at Auto West BMW was absolutely fantastic. From start to finish -- reception, to sales, to finance and insurance-- every one we worked with was courteous and helpful. We have to especially recommend working with our salesperson Charles Z. He was extremely knowledgeable and professional, and he was genuine and personable throughout our entire experience! Thanks so much for your help, Charles Z!