Beautiful place, access to beach and pool is great. Food and the beach grill is great.
Service is poor, almost rude by some. There are a lot of extra costs, on things that would be free or included in any other holiday package. Charges on using the safe in your room, refreshments.
Staff clean while you are still serving yourself at buffet, so many problems with room keys, entertainment is very basic, exact same shop every night. Execution drivers don't show up..this place is Bush league.. very sad for being beautiful..
We just returned from the resort. The beach is the Rocky to walk into , there aren’t many actives , the night life keep the resort up until 12:00 with loud music, no room is exempted. the Bam Boo restaurants is there best dining , I will say the buffet is fresh. The entertainment is young but they work there hearts out to bring you a different show every night. The bar service is polite, generous and ready to serve. Our room was clean , our bed sleep good with a new pillow top mattress . . I’ve will try out other islands because there Viva owned by Wyndham
The Hotel was excellent! The food was Great! We had a clogged sink on the 2nd day, called the front desk and it was fixed within 15 min. The air worked GREAT! in our room. I wish someone would have told us to make reservations for Dinner while waiting to get our room but we went to the beach while waiting for the room. I also think it would have been better to get a cab to and from the ship instead of buying the bus pass. There would have been less waiting time then waiting for the bus and all the other people getting on the bus. The cab rides were $7.50 per person $15 for 2 and $3 more per person so for 4 people its only $21.00 - The only thing that was negative was the tap water (not good) Tested it the 1st day and it was 587ppm which is not good. But there was plenty of bottled water which was 50ppm and that is good to drink. I can't wait to go back to this resort and now that we know what to do as soon as we get there it will be an even better vacation. Took the cruse ship but next time we'll fly. We didn't want to go home! It was snowing at home :( but that can be fun sometimes also. I don't understand all these negative reviews on this board? Maybe if you smile first the staff will smile back and any tip goes a long way for people who work so hard to make your vacation nice! The door handle on the bathroom was very loose (so what?) there are 100's of people that use that room each year. I would recommend this resort to anyone that wants a great vacation. You don't have to leave the resort at all! We did go into town just to check things out and get a Bob Marley beach towel. The beach was beautiful and so was the resort!
Had a wonderful vacation here. All of the people my family came in contact with were laid back and accommodating. I went with low expectations due to a previous trip to Bahamas but we were pleasantly surprised. Can't wait to plan our next trip back. This all inclusive resort has a beautiful beach with ideal coral reefs just feet from any room on premises. Employees were very personable and made us feel very at home no matter where we were.
-Beautiful beaches by day
-Fun nightlife by night
The only thing missing would be a shuttle back and forth to the market. Best vacation spot
I loved this place so much! The staff is amazing, super helpful and very clean! They are constantly cleaning which made me feel very comfortable staying there. The food is good, the drinks are delicious. I loved the fast access to the beach and that a lot of activities are included in the all inclusive package. I felt very welcome and safe. This place is simple yet beautiful. The pool is huge. They have it set up very nicely so although many people are staying there, it feels exclusive.
The first day was long. We arrived at around 9:30 from the cruise and had to wait until 3 to be checked in. It was hot and sweltering. We did have fun playing tennis, doing archery and attempting trapeze. I liked the all inclusive aspect but it seemed like the better activities cost additional. It was relaxing however but for the amount I paid, I expected a little more.
Just got home and this place was great! A little older but very well upkept! Rooms are simple but clean! Plenty of food! Plenty of beach! Plenty of drinks! Would definitely return! The negative reviews must be from negative miserable people!
I was very impressed with the facilty. Modern updates, very clean throughout the campus, the main eating area is quite impressive & the 'all inclusive' food is tasty & contains many varieties. Part of the 'all inclusive' is all the drinks you want which is true & they offer plenty varieties. The beach is white sand--absolutely beautiful! Many 'free activities. Staff is quite friendly & seemingly everywhere. It's geared more for those wanting to party & to some extent families. This place is well managed & is a safe overall destination for those desiring to experience the Bahamas.
Staff are super friendly and the barkeeps are hilarious. Overall a good place to visit and the best feature would be the free bar drinks and activities. There is nothing to see when snorkeling at the resort so if you want to see something go on an excursion. All of the restaurants are good, just stick with pizza at the pizza cafe place. Rooms are clean but somewhat in disrepair. I had to call maintenance to fix the door, the shower knob, and I fixed our bed myself when the frame came apart. The dive shop has fantastic dive excursions and are very friendly.
Really nice place to go to when you want a get away! There is really good food options to choose from. The hotel rooms are moderate, but overall this is a really nice place to go to!
One of our favorite resorts now; we did not want to leave. The all inclusive is a great deal and the service is very good. Not sure the VIP upgrade is worthwhile but we had plenty of excellent food and drink without it. The amenities were great too. Taking out a sailboat on my own was so much fun and we all enjoyed the archery more than expected. The long, palm tree lined beach was superb. And the bikini photo shoot the entire week was a pleasant surprise too.
I enjoyed my time at Viva Wyndham Fortuna Beach! The staff was very friendly and personable, creating fun challenges and games throughout my time there. People from all over the world gathered to relax and I loved meeting everyone. The rooms were cleaned in a timely manner and the beach is beautiful! Snorkeling the shallow reefs made me feel like a kid again and paddle boarding gave me a fun new challenge. The evening shows were inclusive and thoughtful, but the dance/music shows were very well done! Many of the performers love what they do and look forward to wowing the crowd. These shows may not be the most kid friendly, with some sensual moves and revealing attire. I wish I had more time there, but I loved the chance to spend a good long weekend with good people.
The best part was the staff. They were all very friendly and made everyone feel welcome. The food and drinks were good, and the evening shows were entertaining. The beach is well-groomed and beautiful. I didn't want to leave.
Hard to motivate staff. Beach and rooms are nice water is very warm. The VIP area was over run by those without VIP status and we were constantly having to remind the security staff to kick these people out. For good food we found ourselves off the resort in local restaurants. Drinks are very surgery but at least the beer is ok in the Bahamas.
The entertaining staff was amazing! They work hard to keep the customers happy! The servicing staff never smiles and while in the buffet you feel them standing behind your back waiting when you will be done to take the plate right away.
The rooms were clean, tidy. The air conditioner was making noise and the tap was broken. I asked them to fix it and they were very quick to respond.
Overall a great place to stay. Just please ask the staff to smile a bit more.
Another annoying thing is when you are at the beach and local people don't let you enjoy trying to sell sea shells or other staff. They are very pushy.
Also there were other staff that invited us to visit their 90 information sessions for time share program and they promised gifts. You end up spending more time there, they are very pushy to sell their time share program to you and if you refuse to buy it, they threaten you, call you in the room. Tell you not to talk to people about it. That was really bothering and when they see you anywhere in the resort they give you dirty looks, talk about you making you feel that they are discussing you. This needs to stop!
Great! This is my favorite vacation place ! Super friendly staff and beautiful ran, white sand, massive private beach! Did I mention the incredible beach. Good is good, entry to do. All inclusive at a value! Love it.
This place was very confusing, they don't tell you when events are happening, so you have to keep asking staff, most of whom don't know the answers. It was suggested to me not to bother with the "plays" that are put on each night, apparently they are so bad they look like they were choreographed by a 12 year old. As for other regular activities, the pools looked good, the beach was clean, and the scuba diving was amazing (Do this if you can.) Our rooms were clean and large, shower water was warm, and we discovered as we were leaving that they do provide you with a map, its just so small we didnt realize it was a map. I think the map thing happened to most people here. Bike rental at the entrance to the resort is free.
most staff not very friendly or helpful. First time to the Bahamas and a all inclusive resort so not sure of the procedure. No one explained what to do or where and there was not a printed schedule of events or locations for them. We had to keep asking how things were done. After talking to other guests they had the same experience. Upstairs unit flooded and came down into ours. No one came to our unit to clean up ALL the water so we used towels only to be told they had no more towels until they washed some. What resort doesn't have enough towels? Same food options at the buffet every day. So glad the kids liked the pizza - they ate it everyday. Great activities but again you have to find then on your own and figure out how to use them - no help or instructions from staff. Other guests said they had never had such poor service. Advise - be aggressive and ask a lot of questions.
Overall minus a few issues I loved the resort. They have lots of activities, shows, drinks and food to keep you busy and not fitting your clothes.
Two ridiculous things you should be aware of up front.
1: If you are coming from the Grand Celebration the only places that have air conditioning is the mini store, the diving hut, and your room. We arrived at 10am and had to wait till 3pm to get our rooms in sweltering heat and no water in waiting area. By the time we got our room my son was getting dizzy from heat exhaustion. They have huge groups coming every odd day off the month in the mornings it's ridiculous they don't have a air conditioned waiting area. Made our first half of the day miserable.
2nd
No ATM at resort, that may have to do with local banking laws I don't know but cash is king here as well as a lot of folks need tipping for there services. Ended up taking a taxi to local bank ATM and getting Bahama money in $50s that I had to slowly exchange at hotel for smaller increments (because they didn't carry enough)
Be mindful of the staff they are on their feet all day in sweltering heat and no A/C and are always very busy a little tip to all you encounter that help you will go along way with them being more accommodating and extra friendly.
The rooms need HELP, everything else is good. For starters, we payed a couple extra 100 to get an ocean front room, when we arrived they said that they didn't see it on our reservation and no oceanfront rooms were available. We were placed at the back of the resort (3000 bldg) which is not near any of the amenities. The room was clean but dated and the bathroom is horrible, just look at the pics! The rest of the resort (beach, pool, bars, restaurants) were awesome.
This is an OK place - not luxurious, but certainly not a dump. I can speak only for the room we were in (3166), as I wasn't in any others. Our room had a door connecting to an adjacent room and even though the people next door weren't particularly boisterous, they sounded like they were in the room with us. Also when they closed the entry door to their room, it would jar our door open - even when our door was locked! This place is out away from everything. If you're content to stay on the beach for your entire stay, you're fine (although the beach had a LOT of seaweed); if you want to do anything off site you have to hope the resort has a tour scheduled for wherever you want to go or you have to hire a taxi, not an inexpensive way to go. The food at the buffet was decent, but often the steam tables didn't keep it hot. Make reservations to eat at one of the two specialty restaurants on the property. The food is much, much better. I was glad to have gone, but I wouldn't spend the money to go back.
Absolutely Amazing!! Food was incredible, and it was endless. The beaches were absolutely beautiful. The staff were friendly. We had a bit of trouble with 2 events, and the staff took care of everything and made sure that everything went smoothly for us. There were multiple restaurants, the rooms were pretty good. They were cleaned daily, they swept the walkways as well so there were no bugs or anything. Plenty of sun, plenty of shade. They did everything they could to make sure our trip was enjoyable. LOVED this resort!!
Absolutely Awesome!!! Me & my girlfriend just spent 4 days there & CANNOT wait to go back!! Staff was Very friendly!! The Entertainment was Great..Especially Ernesto(Very Talented)!! The shows at night were 1 of a kind. The staff was Very friendly & helpful. Food was Awesome!! MM (Ny)
The best vacation I have ever been on. The staff was so friendly! They would walk up to me out of the blue and just say hi. I felt like they new me. Loved the amenities, went scuba diving. My wife and I are already talking about going back.
Loved my experience at this resort! Staff was very friendly and helpful. They had many free and reasonable price activisties. One day we did parasailing banana boat and snorkeling for $140. The food and drinks were great. Especially a huge thank you to Lorenzo and his staff for making my stay even better. They put on shows every night with an after party and during the day they held many fun events like stretching, dance, darts, bingo, bike tours etc. I would go back!
All inclusive took care of everything at the resort. Dance shows at night were really good. Excursions that were available were good to excellent. Plenty of activities at the resort. Food was good, just not 5 star.
Great staff. Great entertainment team. General manager on-site is on top of everything. Food was great for the price we paid. Chris the head chef was really on his game. Special thanks to Lorenzo and his entertainment team.
I only have a couple of constructive criticism to give.
-Clean up the sand in particular the volleyball court, we found a lot of broken glass.
-Upgrade the booze, it will put a hole in your stomach
-Do something about your check in, it took over 2.5 hours to check in on Feb 5, 2017 and when we finally did check in, somebody walked into our room not even 10 minutes after we got to our room so now we had to go back down for new keys.
-Put a chain on the door or a dead bolt so that it can not be opened from the outside
-Find a way to get a constant temperature for our shower. It gets too hot or too cold and keeps on fluctuating.