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Added by Jopie, at 30 September 2015
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11 Reviews
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30 September 2017
We spend one week there.The food was pretty good the pool was big and nice.WIFI was an dissaster but thats not important.But i dont know why pool bars are opened just to 21:00 and the first day when we arrived was a dissaster.Because or flight got delayed for 2 hours so we arrived at the hotel at 20:00 at the bulgarian time and at the 21:00 we were ready to get some dinner but the dinner was from 18:00 to 20:00 so we were saying that was the fault of the airport and not ours like after half hour later we finally get some food and that was terrible just two breads one light one dark bread with some butter and cheese .
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12 September 2017
This hotel is a disaster in every department from arrival till leaving. We wanted with my girlfriend to spend 4 days of vacation and enjoy the black sea, however, unfortunately ended up frustrated and disappointed from the whole experience residing at this hotel. The treatment of the personel especially the receptionist was very unfriendly, impolite and unprofessional.
Our first disappointment was upon arrival at 1:30pm. Having already made our reservation 10 days before arriving, we expected to be able to get our room right away. However, the receptionist told us in an unfriendly way that we can only check in after 2pm according to hotel's regulations and said we should wait. We waited and asked the receptionist later at 2pm, but she said we should wait and didn't even suggest to inform us but told to ask her later. We waited and waited and saw how she were talking all the time on the phone and paying attention to us. 40 minutes later, feeling very tired and thirsty from our trip, we decided to interrupt her. She said then that our room is ready (we thought: unbelievable, why haven't you told us before so that we don't wait all this time?). She handed us the keys and said that's it without explaining anything about the hotel and its facilities.
Second disappointment: No internet in the rooms as claimed online. We saw that there's a Wifi network available in our room named after the hotel and asked the receptionist about the password but she said 'this network doesn't work'. Logging into this network, it clearly works and requires a password which the receptionist for some reason didn't want to tell us.
Third disappointment, the house keeping and hygiene was miserable. Sheets were never changed during our stay, the towels were dirty. The cleaning lady wiped our floor once but left it wet, full of sand and stinky. No one bothered to make our bed or clean the bathroom.
Fourth disappointment, the bed is terrible. After one night we both woke up with strains and pain in the back. The pillows were extremely high and uncomfortable. We asked the receptionist for any other pillows, however she said that none are available in the hotel. We couldn't get any good sleep during our stay and felt very tired.
Fifth disappointment, no sports or fitness or spa facilities at all despite being claimed online. On an evening, we saw 2 guys from the personel playing ping-pong in a room. Apparently, the personel is misusing the facilities. We also observed that the personel in the hotel and at the restaurant especially is so lazy and inefficient. The personel doesn't have any dress code and can't be distinguished from guests. Most of the time the personel will be standing or sitting doing nothing or smoking.
These are our major disappointments, however the lists can go longer and longer with reasons to pick up another hotel than this.response / report this review -
08 September 2017
Nice apartments nearby the sea side, you can find a nice offers in booking!
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04 August 2017
Слаба хигиена.
Стаите не са както на снимките - телевизорите са малки и стари, хладилниците са малки.
Вратите са много шумни, скърцат.
Не всички врати се затварят.
Камериерките се скъсват.
Не е подходящо за бебета.
Анимацията клони към 0.
Много слаба кухня.
За двуспалнен апартамент, в който бяхме 4 човека не ни дадоха 2 ключа, въпреки че ние си поискаме.response / report this review -
03 August 2017
Heapy holyday
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01 August 2017
Good place for the price, nice location
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27 January 2017
Много лоша кухня, мръсни маси в ресторанта. Почистването на стаите е на средно ниво. Сравнително тихо място, но гледката към морето не е добра. Притежава собствен магазин за хранителни стоки. Паркирането около комплекса е на късмет. Може да имате проблеми с платени предварително резервации. Много чужденци. Вътрешен басейн. Бар. Близо до плажа. Много комари. Задължително е да имате препарати срещу насекоми. Оси в покрива.
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27 September 2016
Super!
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23 August 2016
Perfect match for your Bulgarian Holiday! Clean, neat,cool, decent and professional hotel.
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17 June 2016
Хорошее расположение отеля Престиж Сити 2 вдали от гоода. Тихо. Прохладно номерах.
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07 October 2015
Great hotel just off the beach which is one of the best on BG coastline, huge apartment, nice food and friendly staff. I would recommend it for families who are seeking quiet holiday. Will return next year
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