About
Location :
Added by Jopie, at 31 January 2017
Opening Hours
- Monday 12:00 PM – 12:00 AM
- Tuesday 12:00 PM – 12:00 AM
- Wednesday 12:00 PM – 12:00 AM
- Thursday 12:00 PM – 12:00 AM
- Friday 12:00 PM – 12:00 AM
- Saturday 12:00 PM – 12:00 AM
- Sunday 12:00 PM – 12:00 AM
Gallery
Add missing information
15 Reviews
-
13 November 2017
Good Hotel for a one night stand. Excellent Breakfast. Good service transfer to airport, but our flight arrive after last bus whcih create a long walk at night
response / report this review -
23 October 2017
It was clean and nice and had very helpful and wonderful staff, but way too small for four people. It felt like a two-person room with cots crammed in for four. We were super grateful for the free shuttle to the airport and think you should offer free coffee in the lobby as a small improvement. Thank you for a nice and quick stay!
response / report this review -
19 October 2017
Good salad late in the evening. Excellent lunch served during the meeting today. Rooms and loo spacious and bright; staff cheery. Good business hotel and close to a well connected airport.
response / report this review -
21 September 2017
I have stayed many times and like your hotel very much.
My last stay I was disappointed to find the bar closed and such a small offering available for food. Waiter seemed put out to be working.
My prior stay earlier in the week the breakfast area tables were very dirty. The girl working was not wiping them off instead she simply put a place mat down including my table. The salt and pepper mills were also dirty from previous customer use.
The rooms are always sufficient and Front Desk Staff very nice. Exercise room is great!response / report this review -
17 September 2017
Stayed one night for a conference nearby. Rooms were comfortable with all amenities as described. The check in and check out was easy and simple. Was tired so didn't explore the hotel much. The breakfast was decent with good selection of breads, hot food, cheeses, tea coffee, cereal. They have gluten-free options available on request. The walls are a bit thin so you can hear the flush next door but for one night it was fine.
response / report this review -
27 August 2017
Location is good, near the airport and transport links. Food nearby if you don't want to pay hotel prices. The staff were excellent and made my experience better by decorating the room with balloons and some gifts for my birthday. Hotel and room very clean, secure and functional. Safe is free, TV and good internet provided.
response / report this review -
22 August 2017
Initially, we found our original room unsatisfactory. The bottom sheet was dirty with what looked like animal fur, like a dog slept in the bed, and no one changed the bed linens. After immediately calling down to the front desk, the clerk came up to take a look and apologized. He switched rooms for us, upgraded us to a garden room, and gave us two drink tickets for the restaurant. The front desk staff was very apologetic and did what they could to rectify the situation. However, the fact that it happened at all was concerning. The dirtiness of the sheets could not and should not have been missed.
The rest of our stay was pleasant. The new room was as expected. Buffet dinner down in the restaurant was a good choice, considering we didn't have the energy to leave to go to another restaurant. We appreciated the prompt shuttle service to the airport in the morning and the front desk staff was great. Aside from the dirty room at the beginning, the rest of the stay was good.response / report this review -
16 August 2017
Spend one night at this property before an early morning flight. Was greeted as platinum member with a complimentary drink for all the family. Booked a second floor room (bathroom with bath, the higher floors have shower only). Nice and clean room with king sized bed and double sofa bed. Perfect for 2 parents and 2 children. The carpets in the hallways are dirty and need refreshing.
The morning shuttle took only 5 minutes to the airport and when we landed around midnight, called the hotel and the shuttle was waiting for usresponse / report this review -
01 August 2017
Comfortable stay. Room was great as always, clean and fresh. However the staff were rude which was really disappointing. Firstly the overnight guard on Saturday evening was very unhelpful when I was enquiringly about the nearest ATM, secondly the breakfast waiter on Sunday moved us twice once we had started eating! Not good enough.
I stay at the hotel every year but sadly this has been my worst visit so far.response / report this review -
10 July 2017
Overall another satisfying stay at the hotel. I have stayed here before and always had an excellent experience. There was only one issue with this stay. The room they assigned me appeared to either have someone staying in it or someone used it after house keeping had cleaned the room. There were dirty towels in the bathroom, a funny smell in the room, and an empty bag on the desk. The floor was under construction. Once I informed the hotel of the issue I was given another room. The rest of the stay recreated my previous excellent stays at this facility.
response / report this review -
10 April 2017
There were a few minor issues at this hotel The shower tray overflowed into the bathroom, the TV remote didn't work and the main one fore me was there were too few staff struggling to man the restaurant and bar, which resulted in a limited offering in the restaurant. Having stayed with Novotel at the Birmingham airport hotel to compare the 2 , I gave Brussels a generous 6 where I would give Birmingham a 9 / 10 , the level of service just didn't come close to Birmingham's
response / report this review -
08 April 2017
From the airport shuttle to the hotel, friendly greeting and efficient desk staff, the excellent breakfast buffet, spacious and exceptionally inviting guest room, speaks well of Accor Hotels consistency.
response / report this review -
02 April 2017
Roomy for an European hotel. Very fast free Internet. Restaurant is average, but buffet option is nice. Shuttle runs from 6am to 12am in 20 to 30 min interval.
response / report this review -
24 March 2017
Unpleasant smell in the whole 3rd floor (like mold). Noise insulation is poor, especially in the morning when the cleaning personnel is opening the corridor windows for fresh air.
response / report this review -
07 February 2017
Newly updated hotel. Great value for an awesome room. Probably the coolest hotel bathroom I have seen. Food is way overpriced, recommend to uber to the town center. Free airport shuttle, Great layover hotel. Not very fun for young kids. Pretty good for business .
response / report this review
